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Reviews of Hero Beach Club This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

626 Montauk Highway, Montauk, NY 11954, United States

#14 of 30 hotels in Montauk

Guests' Choice

Review Score

Based on 54 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.7

  • Value for money

    7.7

  • Free Wifi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 20, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted from a mobile device

    Amazing property

    Stayed in July 2025

  • Reviewed: July 11, 2025

    9.0
    Fun place. Excellent location
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Location. Location. Location.

    Stayed in July 2025

  • Reviewed: May 20, 2025

    7.0
    More like a motel than a resort
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Too basic and no elaborate breakfast

    Beach front location

    Stayed in March 2025

  • Reviewed: May 15, 2025

    9.0
    Great hotel and great location
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    Breakfast could be better

    Great location

    Stayed in April 2025

  • Reviewed: April 4, 2025

    7.0
    Relaxing visit during off season
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This hotel is in a great location. Right on a nice beach and within walking distance to the "town" shops and restaurants. We came during the end of "off-season" so some things were still closed - like the Lighthouse. The staff was pleasant. The room was fine, but the bathroom was a little odd. The sink was out in the main room, the shower stall was in a little alcove with only a curtain separating it from main room, and the toilet "room" was off the shower area. The room was a nice size. Bed was comfortable. Had a TV but took us a call to the front desk to figure out how to use it. Some TV information in the room would be helpful. Small frig in room, but no microwave or coffeemaker, though coffee, tea, and other drinks available in office/bar area. A very light breakfast was offered - muffins, cereal, oatmeal, fruit. It was fine - nothing fancy. Very relaxing. They do have a nice yard area in back with fire pits, grill, lawn chairs, etc...

    Stayed in April 2025

  • Reviewed: October 14, 2024

    10
    Was wonderful!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast was amazing, grounds are well kept .. everything was very clean well maintained.. loved the staff !!! Loved the lobby for drinks at night and breakfast in the morning… will definitely stay again .

    Stayed in October 2024

  • Reviewed: October 12, 2024

    7.0
    I would come back.
    • Business trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    A little scary that no staff member is there overnight if there’s an issue

    Nice upgrade very clean. Room a little small and could use an air ceiling fan in the bathroom. Good breakfast

    Stayed in October 2024

  • Reviewed: August 30, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Size

    Location

    Stayed in August 2024

  • Reviewed: August 27, 2024

    9.0
    A very pleasant beach motel which is well maintained and the staff is courteous and friendly
    • Leisure trip
    • Couple
    • King Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Had a rock band playing one night which disturbed sleep. Public was allowed to attend so parking for motel guests was limited that night. Noisy guest above us.

    Very nice rooms. Nice small continental breakfast. Towel and beach service. Very good housekeeping. Yoga. Very nice relaxed vibe which was nice for a beach resort motel

    Stayed in August 2024

  • Reviewed: August 22, 2024

    9.0
    Lovely beachfront get away
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    That had to carry very heavy bags upstairs as was no lift or anyone to help. Also staff could have been a little more friendly especially reception staff.

    Lovely rooms just as described

    Stayed in August 2024

  • Reviewed: August 5, 2024

    9.0
    Hero Beach provided a memorable and enjoyable experience for the getaway we much needed.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    Cleanliness and the professional staff

    Location was amazing with direct access to the beach.

    Stayed in August 2024

  • Reviewed: July 30, 2024

    8.0
    Too fast. Wish we had more time to enjoy the facilities
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clumps of human hair on outside steps. Gross.

    The al fresco breakfasts were fine.

    Stayed in July 2024

  • Reviewed: July 13, 2024

    9.0
    Can't wait to return!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    Missing breakfast service.

    Perfect location (not so close to all the other beach hotels, so you get more privacy and a peaceful beach). Beautiful rooms, good beach service & friendly staff. Very nice, quiet and clean hotel, I would say its definitely the best option in Montauk if you are looking to stay in a beachfront hotel.

    Stayed in July 2024

  • Reviewed: November 23, 2023

    10
    The hotel is very clean and beautiful rooms. The staff are super Friendly
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful view 🥰

    Stayed in November 2023

  • Reviewed: October 13, 2023

    10
    The front desk clerk was hospitable and nice.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great!

    Barefoot luxury

    Stayed in October 2023

  • Reviewed: September 29, 2023

    9.0
    Great location and just what is needed for a beach getaway
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    The weather! Which was NOT the fault of the property :)

    The people who work there were lovely, the room was perfectly appointed. The location was great. Just what was needed for a quick getaway from the city

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    Give it a try - you won’t regret it !
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    Rooms are a little small but doesnt feel super tight, good if you dont have too much luggage and are traveling for a couple of days We stayed on the second floor so cant complain about any noise although the hotel was pretty busy for labor day - you do hear the road/cars time to time but its manageable - price for being in a central location

    Wonderful hotel - centrally located, very clean and well maintained, great pool and access to beach (inc. beach chair and umbrellas) Loved the garden and the fire pit which was available every night until 11 pm and appreciated the complimentary coffee and muffins/fruit they provide fresh every morning. This will be our new address in Montauk - a bit pricey but worth every penny Give it a try - you won’t regret it !

    Stayed in September 2023

  • Reviewed: June 12, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We loved our whole stay there! Comfortable beds, beautiful pool and outdoor spaces. Fun activities available to the guests. We can’t wait to come back!

    Stayed in June 2023

  • Reviewed: June 11, 2023

    7.0
    Nice.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Resort fee when chairs and umbrellas were not yet available. No welcome drink. Very basic breakfast. You’re paying top dollar for the area. No real Ocean View because there is a big dune behind the hotel.

    General room for the price. Nice, helpful staff. Free parking. Nice area. Deer on the dune in the morning. Nice soaps. The items in the corner do not have a price on them so we thought they we free and I think I got charged for them.

    Stayed in June 2023

  • Reviewed: May 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Could not get the internet to work. The bathroom door also wouldn't close and kept rolling open.

    Great location right next to the beach! Plus it was walking/biking distance to restaurants and shops, which was fun to do with the bikes provided by the hotel. Nice grassy courtyard area to hang out in as well.

    Stayed in May 2023

  • Reviewed: March 30, 2023

    9.0
    Looking forward to going back!
    • Leisure trip
    • Couple
    • Double Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The manager Alex was so welcoming, friendly and accommodating! I loved our room it was perfect and very clean. The welcoming drinks were a great touch and I loved the location! We will for sure be back

    Stayed in March 2023

  • Reviewed: December 10, 2022

    10
    Relaxing and beautiful!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Great boutique in a great spot!!! hearing the sound of the waves whilst chilling with a glass of wine by the fire pit was perfect. Definitely will return as we loved it so much!

    Stayed in September 2022

  • Reviewed: September 10, 2022

    10
    Very relaxing & loved the wet & dry saunas!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Our view wasn’t the best from the room but we could still hear the ocean!

    very chic and offered a complimentary alcoholic drink when you showed up which we thought was very nice! and complimentary bikes too so we could see more of the quaint Montauk!

    Stayed in September 2022

  • Reviewed: August 17, 2024

    3.0
    Make sure you don't stay in Room 10 or 11!
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 3 nights

    Well . . . let's see there is no traditional bathroom in the room OR a door on the shower. There is a traditional water closet (w/ a door) but the shower is virtually in the room and covered by two curtains that don't close. SO, that as fun with my family of 5! The sink is literally located in the room. How about the worker who scolded us for sitting out on the porch (remember my view?!) with the door open! He told us we absolutely could not have the door open with the AC on. My husband was furious. Next night, they decided to throw a White Claw party out on the courtyard, and it was FREE event open to all of Montauk. So . . .every 20/30 something and their dog descended on the property & left no parking for the guests staying there. We were told to leave our keys in the car and leave it in the parking lot. They would move it for us later. Yea, that didn't happen. Thankfully, one of the staff offered to move her car & give us her space. The management at this place is clueless!! Let's not forget the beach chairs or should I say beach bean bags. Instead of traditional beach chairs, they offer large bean bags and umbrellas. Fun concept until you realize they have been used by every hot & sweaty hotel guest all summer & have NOT been cleaned. They are nasty & we tried not to think about all the sweat that had covered them since May! I have to say, they are comfortable but impossible to get out of. Cute idea, bad execution! It is not fair of me to trash the place completely! I think the location of the property & it's proximity to the beach was very good. They did a really nice job with the pool. The beds were comfortable & the shower pressure was good. Most of the staff was very nice. I was thrilled, they actually came and cleaned the rooms each day. However, it was disappointing to say the least.

    The advertising for this establishment was highly misleading. I reserved two rooms for a three-night stay for my family of five: one King Ocean View and one Garden View with double beds, costing nearly $7K including taxes and fees. The King Ocean View was nothing more than a view of a building's side. Requests for relocation were denied. The room was in such poor condition that it would be better suited as a storage space. Our view was obstructed by the sight of the basement laundry area and storage for unused grills and equipment, along with the outdoor shower. In addition, not only was our room directly outside the pool, but we could also hear EVERYTHING upstairs from us.

    Stayed in August 2024

Showing 1 - 25

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