The elevators could be crowded at times with long wait times.

Great location, beautiful facilities, friendly and helpful staff.

Stayed in August 2025

Water pressure in shower was atrocious. Took forever to shower. Disappointing for the cost of the hotel & “resort” fee.

Nice clean rooms superb location!

Stayed in July 2025

Josh was great. Super friendly staff. Beautiful building and access to the beach. Chill evenings with local entertainment

Stayed in July 2025

That our room was very noisy from street noise

Location & ambience

Stayed in June 2025

Our room was tight and I could hear my neighbor coughing all night. There was no way to walk up to our floor bc of construction. Walking down was good, a fire exit. Resort fees are arbitrary and have no value. I spent $100/d for two lounges and an umbrella which could not be tilted.

On Waikiki Beach! It’s a great location if you want to be on a tropical island combined with any big city style open air shopping mall. If your swimming laps or surfing lessons are interrupted by a strong urge to buy a Rolex or a Hermes purse, the shops are immediately steps away :))

Stayed in June 2025

The only thing I did not like about the property is the rooms were not really big.

We had ocean view, which was amazing. The location was awesome right in Waikiki., close to everything.

Stayed in June 2025

The bathroom was very small and no space to put toiletries. The prices at the restaurant were very expensive a glass of wine was $21 US which is over $30 AUS. We didn’t drink at the hotel because of the expense!

The location was fantastic and the hotel had a wonderful charm about it.

Stayed in May 2025

At night if we arrived later we had to walk thru the lobby area where people were dancing with no other route to get to our elevator. My husband was not pleased with the snack selections on the beach bar menu.

Beautiful property and the location was perfect

Stayed in May 2025

Cafe food average , moved rooms 3x times because wrong room, then toilet blocked and drinks expensive

Great location entertainment great Wednesday to Sunday fantastic

Stayed in May 2025

Foyer Reno occurring but minimal issue.

Best position in Waikīkī. Pool and beach access superb. Staff helpful and excellent.

Stayed in May 2025

Over $700.00 for a night and the place has no room service???? I texted the GM twice, no response. I won't be going back...............

Location, awesome history

Stayed in March 2025

Knowing the extent of construction prior to booking. Beach access from our specific tower was restricted. Mattress wasn’t as good as other Westin properties we have stayed at. Concierge service was could have been more helpful in identifying quality local restaurants.

Proximity to beach. Competent friendly staff. Very helpful. Security staff was reassuring. Close to downtown activities. Food was good but very expensive.

Stayed in March 2025

The pool area is sub optimal. Not enough deck chairs for the number of people. The roll away bed at $120 per night is too expensive. The King rooms should have sofa beds.

Location is great

Stayed in February 2025

Check-in and out was poor. The check-in lady forgot to give our complimentary tote (which is so under par by the way, looks like a market bag). Checking out, I had to ask another lady three times to add the name of my company on the invoice. She simply refused to listen and chose to ignore so she wouldn't have to do the work. Our flight was later in the day and they didn't offer us a place to change, we had to use the bathrooms. A lot of hotels would have suggested the changing rooms of the spa or gym. Simply couldn't get that tailored service feeling at the front desk. Miserable pool area. Really not much of a pool at all. If you're lucky enough to grab a chair by showing up by no later than 7:30 AM, I suggest you use the beach. It is not like the hotel has it's own beach facilities though. Outside of the pool area, there is a single line of sunbeds belonging to the hotel which you need to pay for. If not, you end up on the public beach. I grabed a chair by the pool and walked down to the ocean instead. (No more than 10 steps to be honest.) Breakfast is so so. Nothing special about the pancakes as advertised. Charcuterie was next to nonexistent. You can give it a try for a day but no need to spend $48 daily. There is an independent coffee point right on the street instead. Cleaning. The sills in front of the mirror in the bathroom were covered with very visible dust and water marks for the entire stay and weren't cleaned once. Housekeeping. No slippers or dental kit unless you ask for it. No other amenities. Wall mounted poor hair products.

Great location, historical building with a colonial feel. In the heart of all the buzz. You can go around, come back to rest and change, and go out again. Very convenient. We stayed in a room with city view. Not bad at all. Some reviews mention construction noise. We stayed in the Diamond wing and had no issues. Kettle and coffee maker with pods in the room, regularly refreshed with complimentary bottled water. Right on the beach. Had a four-course tasting menu dinner at the Beachhouse. It was simply superb. I highly recommend it. Free activities like yoga, lei making, ukulele lessons, historical tour of the hotel etc with sister hotels. Just check the schedules and register.

Stayed in February 2025

There was a lot of construction work going on and a lot of noise. Could not come back to hotel to rest in between.

The location was very good

Stayed in February 2025

Small room

Great location. Friendly staff.

Stayed in January 2025

I wouldn’t suggest spending that much money in high season, the hotel is not bad but definitely not worth the cost of a 4-star. Service was fine and staff accommodating. However, the room we were first given was dirty (hair in the bathroom and shower supplies not refilled), not the standard we would expect for such a high price… The breakfast buffet is quite basic and also not worth the price, many people actually seemed to get their breakfast somewhere else.

Good location in Waikiki and helpful staff.

Stayed in January 2025

construction noise, tree droppings over all the outside chairs

location ,room, pool, pool service,

Stayed in October 2024

I am an annual visitor to the Moana Surfrider and this visit was very disappointed with my interactions with the Reservations Manager Zach. During my visit the year prior, I had requested with the hotel that my trip this year involved a visit to the mainland and could they hold a suitcase for me for one week until I returned. I had book-end bookings at the Moana either side of my week to the US mainland and numerous patrons request luggage to be held, especially when visiting other islands like Maui. When I checked out to depart the Moana for the mainland, the reception staff would not honour my arrangement and said they had changed their policy. This change in policy was never communicated to me and even after numerous conversations with Zach he still refused, even though the lovely Valet staff were willing to help. This was an extreme inconvenience and really impacted my annual visit. In addition to this, all rooms in the Tower have their balconies locked, due to an incident, so no fresh air in a 'beach view room' and patrons were very disappointed that this wasn't communicated to them or that compensation wasn't offered.

I visit annually and love the location, hotel and beach

Stayed in December 2024

Too much traffic

Great location. Historic

Stayed in December 2024

we could hear all noise from the city side of the street below. We thought the windows were open at first, but it was just really loud. I had to sleep with noise canceling headphones.

easy check-in, lovely atmosphere during christmas season with decorations, convenient of stores within hotel and outside of hotel

Stayed in December 2024

I know they were working on the balconies but it was a little disappointing you couldn’t use them. Perhaps the snack menu by the pool and bar could be a little more varied and healthier. Nothing wrong with a club sandwich or fruit platter!!!!!

So close to the beach. Friendly and relaxed atmosphere. Felt very comfortable travelling here on my own.

Stayed in October 2024

The current construction was extremely noisy during daytime hours at the pool and beach areas. Unfortunately, it really impacted the experience in taking away from the beauty and serenity. We paid to rent umbrellas on the beach and the noise was really disruptive to our experience.

The hotel is beautiful and in an awesome location. Staff were helpful and friendly. Hotel was very clean and had good spaces for hanging out and relaxing. Food was also really good though a little pricey.

Stayed in November 2024

The noise from the construction across the street was a bit noisy. They started a bit too early in the morning. The noise from the night club at one of the restaurant's at the International Market echoed way too much into the late hours.

We liked our room. Very airy and bright. Our bed was always made. The complimentary coffe/maker and 2 bottles of water was always replenished.

Stayed in November 2024