Reviews of Neighbourgood Sutter Mansion 5 stars
1409 Sutter Street, San Francisco, CA 94109, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewStaff, excellent from checking in to my departure
Elevator was down, did not cause me a problem but it might have created problems for other guests.
Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that our staff provided excellent service throughout your stay. We also appreciate your understanding regarding the elevator and apologize for any inconvenience it may have caused. Your comments help us continue improving, and we look forward to welcoming you back for an even smoother experience. Warmly, Neighbourgood Sutter Mansion Team
Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that our staff provided excellent service throughout your stay. We also appreciate your understanding regarding the elevator and apologize for any inconvenience it may… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewPerfect service!
Dear Seta, Thank you so much for your kind words! We’re thrilled to hear you enjoyed perfect service during your stay. Our team takes great pride in creating memorable experiences, and your feedback means a lot to us. We look forward to welcoming you back to the Neighbourgood Sutter Mansion again soon! Warmly, Neighbourgood Sutter Mansion Team
Dear Seta, Thank you so much for your kind words! We’re thrilled to hear you enjoyed perfect service during your stay. Our team takes great pride in creating memorable experiences, and your feedback means a lot to us. We look forward to w… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReally nice property. We were upgraded to a larger room on the first floor, due to the lifts being out of order. Not great with a 30 kilo suitcase. However appreciated the upgrade.
Staff were very friendly.
Dear Louise, Thank you for sharing your feedback. We’re glad you enjoyed your stay and appreciated the room upgrade. We apologize for any inconvenience caused by the lifts being out of order and understand how a heavy suitcase can be challenging. We’re also delighted to hear that our staff made a positive impression! We hope to welcome you back in the future for an even smoother stay. Warmly, Neighbourgood Sutter Mansion Team
Dear Louise, Thank you for sharing your feedback. We’re glad you enjoyed your stay and appreciated the room upgrade. We apologize for any inconvenience caused by the lifts being out of order and understand how a heavy suitcase can be challe… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewAwesome staff! Nice and very clean room. Well maintained property. Comfortable place to stay.
Dear David, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay, found the room clean and comfortable, and appreciated our staff and the property. It means a lot to us. We hope to welcome you back again soon! Warmly, Neighbourgood Sutter Mansion Team
Dear David, Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay, found the room clean and comfortable, and appreciated our staff and the property. It means a lot to us. We hope to welcome you back again soo… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewwas so clean and staff was very polite!
nothing!
Hi Nelson, Thank you so much for your kind words! We’re delighted to hear that you found the hotel clean and our staff polite. Your feedback means a lot to us, and we hope to welcome you back again soon! Warmly, Neighbourgood Sutter Mansion Team
Hi Nelson, Thank you so much for your kind words! We’re delighted to hear that you found the hotel clean and our staff polite. Your feedback means a lot to us, and we hope to welcome you back again soon! Warmly, Neighbourgood Sutter Mans… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewLocation
Man. It’s a gorgeous property but it needs work and would be amazing if someone dialed It in. Also, the walls are paper thin.
Dear Julia, Thank you for sharing your thoughts and for staying with us at Neighbourgood Sutter Mansion. We're so pleased you enjoyed the charm of the property and saw its potential — that means a lot to us. At the same time, we truly value your honest feedback regarding areas that need improvement, especially around cleanliness and sound insulation. These are already points we're actively working on, and your input helps guide those efforts. We’re committed to refining the guest experience and hope we’ll have the opportunity to welcome you back for an even better stay next time. Warm regards, The Neighbourgood Sutter Mansion Team
Dear Julia, Thank you for sharing your thoughts and for staying with us at Neighbourgood Sutter Mansion. We're so pleased you enjoyed the charm of the property and saw its potential — that means a lot to us. At the same time, we truly val… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe room itself, the location, the atmosphere, literally everything about this hotel was beautiful and amazing. Far exceeded my expectations, everything was gorgeous Bathtub was spacious, bed was super comfortable, everything provided was stunning. Staff were super helpful and kind. 12/10 will recommend everytime.
Parking was a little tight, BUT the fact it was gated and private (given the nature of the city) was fantastic and gave us peace of mind which greatly outweighed the snug parking. Don't let this turn you away from this place, it was so worth it.
12/10?! You just made our whole week — thank you! We’re beyond thrilled that your stay at Neighbourgood Sutter Mansion exceeded expectations in all the right ways. From the dreamy bathtub to the cosy bed and the peaceful, private vibes — that’s exactly the kind of experience we love creating. Huge shoutout for highlighting the gated parking too — we know SF can be tricky, so we’re glad it added that extra layer of peace of mind. Thanks for the love, the recommendation, and for being the kind of guest we’d welcome back anytime with open arms and fresh sheets. Until next time, The Neighbourgood Sutter Mansion Team
12/10?! You just made our whole week — thank you! We’re beyond thrilled that your stay at Neighbourgood Sutter Mansion exceeded expectations in all the right ways. From the dreamy bathtub to the cosy bed and the peaceful, private vibes — t… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewBeautiful building, good location.
No services, no amenities. The front desk explained renovations will begin next week so there’s no staff, no bar service, no coffee, no tea, nothing. Outrageous.
Dear Lisa, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at Sutter Mansion fell far short of your expectations. While we’re proud of the building’s beauty and rich history, we absolutely understand that a great stay depends on more than just the surroundings — it’s the service, the amenities, and the overall experience that matter most. As part of a recent change in ownership, we are in a transitional phase where improvements are underway — including a full service and amenity refresh that we know our guests deserve. That said, your stay should have reflected better communication and care, and we sincerely apologise that this wasn’t the case. Your feedback is being taken seriously, and we are working hard to ensure future guests enjoy the five-star experience this space was built for. Warm regards, The Neighbourgood Sutter Mansion Team
Dear Lisa, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at Sutter Mansion fell far short of your expectations. While we’re proud of the building’s beauty and rich history, we absolut… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewIt is a gem of a building and the staff are fantastic
Nothing
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewThe property was fantastic, gorgeous common areas and rooms, very comfortable bed, excellent bath tub (bathroom in general), and extremely kind and attentive staff. Parking was easy (expensive, but it's downtown SF -- I was happy to have a secure spot). Great value for the price, I would have expected to pay 50-100% more for a hotel like this downtown. Not much on the block, but it's a good central location nonetheless -- you're a short walk from Japan Town or Filmore, a mid-length walk from Chinatown / north beach or the museums, and a quick bus or cab from the park, Haight, the Mission, etc. I would 100% stay here again and recommend it to anyone.
Nothing.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewBig rooms
There is no coffee in the room, and breakfast is very bad
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewThe room is comfortable
Terrible breakfast, bad service
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewGood location, very clean and very friendly staff.
The continental breakfast could have been a little more extensive and have pastries and croissants but overall ok.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewSomething went wrong with the dates of our reservation and they put us in a suite at no extra cost for the first 2 nights of our stay.
The last night we were transferred to a room that we were allegedly supposed to have been in, but we did not feel it was fitting to a premium king room that we booked. It felt like we were in servants quarters. Was very oddly placed near the stairwell and an office. Very stuffy and a bit cramped. We did not complain as they had given us a suite the 2 days before.
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewConvenient location, parking available and the staff were awesome.
The room smells like humidity
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThis is such a special, historical place. The staff was so kind and welcoming. They even upgraded our room and put extra touches to make us feel welcome. Very comfy bed and luxurious bathroom.
Only suggestion would be to add more easily-accessible plugs in the room - but not a big deal and understandable given the historic nature of the property.
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the historic charm of our property, the upgraded room, and the warm hospitality from our team. It truly means a lot to us. We also appreciate your suggestion regarding the accessibility of plugs in the room. As you mentioned, the historic nature of the mansion presents some challenges, but we’re always looking for ways to enhance comfort without compromising the integrity of the building. Your input is valuable and will be shared with our team. We hope to welcome you back to Mansion on Sutter again soon! -Komal D. Mansion Concierge.
Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the historic charm of our property, the upgraded room, and the warm hospitality from our team. It truly means … Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified review