Perfect service!

Stayed in July 2025

Staff were very friendly.

Really nice property. We were upgraded to a larger room on the first floor, due to the lifts being out of order. Not great with a 30 kilo suitcase. However appreciated the upgrade.

Stayed in August 2025

Awesome staff! Nice and very clean room. Well maintained property. Comfortable place to stay.

Stayed in August 2025

nothing!

was so clean and staff was very polite!

Stayed in July 2025

Nothing

It is a gem of a building and the staff are fantastic

Stayed in May 2025

Nothing.

The property was fantastic, gorgeous common areas and rooms, very comfortable bed, excellent bath tub (bathroom in general), and extremely kind and attentive staff. Parking was easy (expensive, but it's downtown SF -- I was happy to have a secure spot). Great value for the price, I would have expected to pay 50-100% more for a hotel like this downtown. Not much on the block, but it's a good central location nonetheless -- you're a short walk from Japan Town or Filmore, a mid-length walk from Chinatown / north beach or the museums, and a quick bus or cab from the park, Haight, the Mission, etc. I would 100% stay here again and recommend it to anyone.

Stayed in May 2025

There is no coffee in the room, and breakfast is very bad

Big rooms

Stayed in May 2025

Terrible breakfast, bad service

The room is comfortable

Stayed in May 2025

The continental breakfast could have been a little more extensive and have pastries and croissants but overall ok.

Good location, very clean and very friendly staff.

Stayed in May 2025

The last night we were transferred to a room that we were allegedly supposed to have been in, but we did not feel it was fitting to a premium king room that we booked. It felt like we were in servants quarters. Was very oddly placed near the stairwell and an office. Very stuffy and a bit cramped. We did not complain as they had given us a suite the 2 days before.

Something went wrong with the dates of our reservation and they put us in a suite at no extra cost for the first 2 nights of our stay.

Stayed in May 2025

The room smells like humidity

Convenient location, parking available and the staff were awesome.

Stayed in May 2025

Only suggestion would be to add more easily-accessible plugs in the room - but not a big deal and understandable given the historic nature of the property.

This is such a special, historical place. The staff was so kind and welcoming. They even upgraded our room and put extra touches to make us feel welcome. Very comfy bed and luxurious bathroom.

Stayed in April 2025

There were no napkins. Also a trash can to dispose of coffee capsules.

It covered what we wanted and needed. (We are not big breakfast fans.) My husband would like cereal.

Stayed in March 2025

A beautiful step back in time

Stayed in January 2025

The breakfast could be a little better. It felt more like a 3-star breakfast. But they brought breakfast to our room suoer early the morning we left and that was very thoughtful.

We were very well taken care of during our stay at The Mansion on Sutter. The place is absolutely beautiful, feeling like a museum in addition to being a hotel. The staff was incredibly attentive to our needs. We were celebrating a birthday and were delighted to receive an upgrade, which made our stay even more special. We also discovered a fantastic gourmet Italian deli right in front of the hotel, and the food there was excellent. All in all, this was an amazing experience, and I would absolutely return in the future—something I’m already planning to do. Thank you to the very kind and generous staff for making our visit so memorable!

Stayed in January 2025

Parking is expensive but has to be done in San Fran

We were upgraded for free since they had lots of availability. The house is absolutely stunning. I booked a room here on a whim because we walked past it and it looked so beautiful on the outside. I was so happy to discover it was a hotel!

Stayed in December 2024

Beautiful property and very comfortable bed.

Stayed in November 2024

They were very accommodating. Amanda was super nice and helpful.

Stayed in October 2024

Everything was great!

The breakfast was great! Many options and the food was fresh. The attendant was so kind and was the best barista! We had a couples massage in our room. The staff went above and beyond to make us feel welcome and were extremely attentive. Well worth the money. I highly recommend a stay here.

Stayed in September 2024

Everything about the property was great!

Wonderful mix between classic elegant design and updated living spaces. The entire staff was exceptionally friendly and the entire property was spotless.

Stayed in June 2024

Gym is so tiny

good location, good service, nice rooms

Stayed in September 2023

Nothing.

The staff were very accommodating and even the security guy would help me in the morning getting hot water for my tea. Some residents complained about the lack of breakfast, but for me it was perfect.

Stayed in September 2023

Everything. Amazing customer service.

Stayed in June 2023

the public rooms felt very cold and not very welcoming

the room was very comfortable.

Stayed in May 2023