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Reviews of Laurel Point Resort 3 stars

805 Ski Mountain Road, Gatlinburg, TN 37738, United States

#31 of 63 hotels in Gatlinburg

Guests' Choice

Review score

Based on 29 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    9.5

  • Value for money

    9.0

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Showing 1 – 25

  • Reviewed: 19 February 2025

    10
    Excellent hotel, great for a weeklong stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Tons of room

    Stayed in February 2025

  • Reviewed: 21 January 2025

    9.0
    I had a really nice time
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The view and the amount of rooms and space in the unit

    Stayed in January 2025

  • Reviewed: 29 December 2024

    10
    It was priced perfectly for the space and location.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    No towel service on Friday and Saturday.

    Proximity to other areas

    Stayed in December 2024

  • Reviewed: 19 July 2024

    10
    Family Friendly's
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The view of the mountain was awesome

    Stayed in July 2024

  • Reviewed: 7 July 2024

    10
    Make your self at home in a comfy condo.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    Our young adult kids would have preferred and outdoor pool, but there was an indoor pool with lounge chairs both inside and outside.

    The condos were clean, spacious and attractive. We felt at home there. The kitchen was equipped with all the pots, pans, and tableware to cook your own meal. Our unit also had its own washer and drier which was very convenient. We would definitely stay again if we visited the area again.

    Stayed in July 2024

  • Reviewed: 29 June 2024

    9.0
    We had a good time even though we had to walk Cross to hang out with her friends
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    We were in building B and usually building A And building B is for Saturdays and building C is for Fridays and we came in on Friday thinking we were going to be in building C and we were put in building B . We had friends in build C and if we wanted to all hang out we had to walk across to each other’s building . Capital vacations was telling people they didn’t have anything available until the last minute our friends down there wasn’t happy either because they told them the same thing . And there was a few open in building C The whole week we were there .

    I like having the pool area there an everybody was nice and I like the grills s you can cook out. And we got to see the Bears.

    Stayed in June 2024

  • Reviewed: 16 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Loved the view from the room & the jacuzzi tub

    Stayed in February 2024

  • Reviewed: 19 October 2023

    10
    Very enjoyable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Everything was excellent

    The location was very close to where we wanted to go and very quiet .The staff were extremely friendly especially a lady named Bobbie that works in the office.

    Stayed in October 2023

  • Reviewed: 31 July 2023

    10
    Sweet mountain Resort
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    I didn't stay longer

    Close to ALL attractions, Resort was so nice. Mrs. Bobbi at the desk was so helpful. Switching rooms in the middle of my stay was weird, but it was 2 doors down so I was fine with it

    Stayed in July 2023

  • Reviewed: 21 July 2023

    8.0
    Love the view
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The bed sheets and top blankets were not comfortable. Bathroom layout because the toilet was too close to the wall. We only received a started pack of needed items, including dish washing detergent. It would have been helpful to know that ahead of time, so we could bring some from home. The entrance was in a curve, but they did have a mirror to see traffic when pulling out.

    The size of the condo was great, and we enjoyed the large spa tub. The mattress was comfortable. The view was beautiful and there was nice outdoor furniture to sit and enjoy it. The pool and hot tub were nice. The front desk staff was very nice and shared interesting information about the bears in the area. It was nice to have access to a grill.

    Stayed in July 2023

  • Reviewed: 17 January 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The bed was a little bit uncomfortable even though it was nice looking and very clean. Of course this happens often when I sleep away from home.

    I really love that this place was on the road to Ober but not too far up. There were a few steep corners but not nearly as much as if we had gotten a cabin further up the mountain. If we wanted more privacy we obviously would have gotten a cabin but this was a last minute trip. The cabins were a lot more expensive. This place was great... it has a gym, a dry sauna, a heated pool, easy access to everything, a game room and towel exchange. The staff were available every time we needed them. We did get snow and the staff had salted. There was only one bear sighting in the evening. From our experience on the mountain, there are a few bears that make their rounds from the bottom of the mountain to the top and vice versa. They check around the garbage areas and then walk around to see if anyone left any food out. They are more like huge skittish dogs than bears at this point. Nonetheless they are beautiful Fierce and should still be respected, and a bit feared. I love that we were able to go into town and yet still come back to the room within 10 minutes if we wanted to leave for lunch or something. I would definitely stay here again. We were in Building C. Our cabinets were outdated but the jacuzzi was awesome. We had a lovely propane fireplace and the view of the snow covered mountains out the balcony was exactly what we came for

    Stayed in January 2023

  • Reviewed: 4 April 2025

    7.0
    Okay for the price
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    The pictures on the website matched what we got in our room. I’ve added photos of the plates, pans, and some utensils so you know what to expect. There was also a coffee maker, can opener, toaster, blender, and some baking pans that weren’t pictured. We brought our own pans because they didn’t specify, and I’m glad we did—the one at the property was pretty scratched up. Make sure to pack or buy essentials like extra paper towels, TP, trash bags, and soaps, as they only provide a small amount. And they do not replenish those items. The beds were comfortable, though stained. The sofa bed was uncomfortable and stained. The living room was big enough for a twin/queen-size blow-up mattress. I’d recommend bringing one to make it more comfortable and still have the couch for sitting. You can get fresh towels daily from 9-11 am, and the staff is very nice. We stayed in Unit B, which didn’t have a view. There are two washers and dryers in Unit C for everyone to use, which is a short walk from our building. It’s free to wash clothes, and there’s a machine for soap, but it can get busy. The laundry room is open 24 hours, which is helpful. The game room has a pool table, darts, a ping pong table, and a small area for kids. We didn’t use it because we had other activities planned. We also didn’t use the pool, but it’s smaller than it looks online. The drive up was scenic, and the staff was friendly and answered all our questions. If we could choose our unit, we might stay again, but since that’s not guaranteed, we probably won’t.

    Stayed in March 2025

  • Reviewed: 5 January 2025

    6.0
    Building B needs a major upgrade. Beds, thicker bedding or at least thick extra blankets, etc
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 5 nights
    • Submitted via mobile

    The dishwasher would not close or turn on. We spent entirely too much time and effort trying to make it work. The twin beds were horrible. They made so much noise and were so hard! My 6 year old said it smelled like vomit when she got into her bed. The bedrooms were so drafty.. it was freezing at night in both bedrooms and we could never get them warmed up and did not have enough blankets to keep warm.

    Location is great. We usually love staying at Laurel Point. However, we were in a different building than usual and things were not the same as we are used to.

    Stayed in January 2025

  • Reviewed: 23 July 2024

    7.0
    1700 for a room like that is entirely too much. We had fun but felt duped by capital vacations.
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    Dated and we went with our three kids and both the game room and playground were out of order. In my opinion, capital vacations grossly overcharged me and did not deliver on the room and amenities in their ad.

    The staff. The staff is fantastic and so helpful.

    Stayed in July 2024

  • Reviewed: 30 June 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    Rooms needed updated

    Stayed in June 2024

  • Reviewed: 24 July 2023

    2.0
    Very poor
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Didn't find out till last night there jacuzzi tub jets didn't work when turned it on. Sad face.

    It was a great place loved the room especially the view will return

    Stayed in July 2023

  • Reviewed: 2 July 2023

    2.0
    Very poor
    • Business trip
    • Solo traveller
    • Two-Bedroom Suite
    • Stayed 7 nights

    Next day after we made a reservation a polite lady called and let us know that the apartment was ready for us. We were pleased, but the lady completely forgot to tell us that we have to move to a different block in a few days. For us that was completely unacceptable as we were traveling with 1yo baby and amount of stuff we had to carry was just too much. Next day when the office was open I explained the the situation to the office stuff, but they didn't want to hears us. "The transfer can not be helped!" and if I refuse to move they would call the cops!!! After few days they managed to do something and we stayed at the same apartment. At least that problem was solved. Other cons: - 2 days WiFi was down for entire resort and nobody was able to help with that; - The staff is helpless and rude; - The office works till 5:00 p.m. only. If something happens, no one is there to help you. - the emergency line is a corporate line where: " your call is very important for us, please hold" - The exercise room is very bad. The equipment is very old, it is loud, noisy and not working properly. - WIFI is very bad: slow and unstable,

    Stayed in June 2023

  • Reviewed: 16 March 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like that we had to check out at a moments notice because the staff said they never received our request to stay 2 extra days. We requested the 2 extra days the same day we booked, which was a week before our stay. We requested a crib, and it didn't show up til the last night of our stay. They said messages never come through. Since they know the messages don't come through, they should do something about it.

    I loved spacious room and great view.

    Stayed in February 2023

  • Reviewed: 20 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 7 nights
    • Submitted via mobile

    I hate that you have to call capital to book a room because they tell you that they don’t have anything then i get on booking.com and they have one on booking.com. We get there and I see all kinds of rooms empty. That’s how it was last year. This year it was the same thing told they didn’t have anything . So I got on booking.com and got a room through Laurel point . Our friends always come down there the same week we do and they told me that they had rooms available, but I couldn’t get there that same week Because I was told there wasn’t anything available .

    I like that they have an indoor swimming pool and the staff was very nice

    Stayed in July 2025

  • Reviewed: 4 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The space and cleanliness.

    Stayed in December 2023

  • Reviewed: 10 May 2025

    10
    Exceptional
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 4 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 28 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 6 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

Showing 1 – 25

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