Reviews of Lancaster Marriott at Penn Square 3 stars
25 South Queen Street, Lancaster, PA 17603, United States
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe atmosphere and the close proximity to attractions
There was a billing issue that was never fully resolved.
Powerball, thank you for sharing your thoughts. The team appreciates your positive comments regarding the ambiance and convenient location. The feedback regarding your experience with payment matters has been noted and will be reviewed by leadership. Josh Nowak General Manager
Powerball, thank you for sharing your thoughts. The team appreciates your positive comments regarding the ambiance and convenient location. The feedback regarding your experience with payment matters has been noted and will be reviewed by l… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery clean, and good size
No trash bags, parking was difficult
Stacy, it’s wonderful to hear you found Lancaster Marriott at Penn Square very clean and comfortable. The team appreciates your feedback about room amenities and the parking arrangements. We hope your overall experience was enjoyable and look forward to welcoming you again. Josh Nowak General Manager
Stacy, it’s wonderful to hear you found Lancaster Marriott at Penn Square very clean and comfortable. The team appreciates your feedback about room amenities and the parking arrangements. We hope your overall experience was enjoyable and lo… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewn/a
n/a
Bridget, the team is thrilled you enjoyed your stay at Lancaster Marriott at Penn Square. We hope to welcome you back for another visit soon. Josh Nowak General Manager
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewSpacious room, very kind staff, large common areas in the lobby, and multiple dining options near the hotel
Mara, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team is pleased that you enjoyed the spacious accommodations and appreciated the warm service, welcoming lobby, and nearby dining choices. We’re grateful for your kind words and look forward to your next visit. Josh Nowak General Manager
Mara, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team is pleased that you enjoyed the spacious accommodations and appreciated the warm service, welcoming lobby, and nearby dining choices. We’re gra… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewAmenities nearby and cleanliness of the hotel
AC was not working well
David, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square and found the location convenient and the property well-kept. The team appreciates your feedback regarding the room temperature and will keep this in mind moving forward. We're looking forward to welcoming you back soon. Josh Nowak General Manager
David, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square and found the location convenient and the property well-kept. The team appreciates your feedback regarding the room temperature and will keep this in mi… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation. Right in the middle of the city
Extra fees for everything. parking was 15 and WiFi was $12 a day
Mary, thank you for sharing your feedback. We’re glad you enjoyed the central location of Lancaster Marriott at Penn Square. Your thoughts regarding additional fees are appreciated and will be taken into consideration as we continue to work on making the guest experience even better. We hope to welcome you again soon. Josh Nowak General Manager
Mary, thank you for sharing your feedback. We’re glad you enjoyed the central location of Lancaster Marriott at Penn Square. Your thoughts regarding additional fees are appreciated and will be taken into consideration as we continue to work… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewGreat location- friendly staff- comfortable and clean!
Nothing
Mark, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team truly appreciates your kind words about the location, colleagues, and accommodations. We hope to welcome you back for another enjoyable visit soon! Josh Nowak General Manager
Mark, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team truly appreciates your kind words about the location, colleagues, and accommodations. We hope to welcome you back for another enjoyable visit s… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewWe have stayed at this hotel on several occasions. It is one of our favorites.
Culbreath, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team is delighted to be one of your preferred choices, and everyone looks forward to welcoming you back in December. Josh Nowak General Manager
Culbreath, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team is delighted to be one of your preferred choices, and everyone looks forward to welcoming you back in December. Josh Nowak General Manage… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewFacility very clean and great place for sons graduation.
Very upset with the mattress. Very uncomfortable, pillow cases and sheets were on inside out. Very noisy within the hotel. The cost was expensive and upset with parking and I ternet cost. The hotel should include parking and internet. Everything was to pricey to eat, and for cost of hotel should include breakfast. Over all Very upset and will not recommend or return in the future. I ended up checking out early on Saturday and no refund was given. Money down the drain.
Brenda, thank you for sharing your thoughts following your recent stay. Your feedback is important and helps the team identify areas for future review. The team continually evaluates our amenities and services to provide a seamless experience for all guests. Your observations have been noted. Josh Nowak General Manager
Brenda, thank you for sharing your thoughts following your recent stay. Your feedback is important and helps the team identify areas for future review. The team continually evaluates our amenities and services to provide a seamless experien… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewEvery employee was friendly courteous and professional. Room service was very good and Plough restaurant was good as well as the breakfast buffet.
Pool different tower from where we were staying and parking lot distance. Hallways dark colors.
Margaret, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team is delighted you enjoyed the hospitality, delicious dining, and breakfast options. Your note about the pool’s location, parking, and hallway ambiance is appreciated and will be shared with the leadership team. We look forward to welcoming you back soon. Josh Nowak General Manager
Margaret, it’s wonderful to hear you had a great time at Lancaster Marriott at Penn Square. The team is delighted you enjoyed the hospitality, delicious dining, and breakfast options. Your note about the pool’s location, parking, and hallwa… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewBed was super comfortable!
Mark, it’s wonderful to hear you enjoyed such a relaxing rest at Lancaster Marriott at Penn Square. Comfortable accommodations are always a priority for the team. We're looking forward to welcoming you back again. Josh Nowak General Manager
Mark, it’s wonderful to hear you enjoyed such a relaxing rest at Lancaster Marriott at Penn Square. Comfortable accommodations are always a priority for the team. We're looking forward to welcoming you back again. Josh Nowak General Manage… Show more