No trash bags, parking was difficult

Very clean, and good size

Stayed in August 2025

n/a

n/a

Stayed in July 2025

Spacious room, very kind staff, large common areas in the lobby, and multiple dining options near the hotel

Stayed in August 2025

AC was not working well

Amenities nearby and cleanliness of the hotel

Stayed in August 2025

Extra fees for everything. parking was 15 and WiFi was $12 a day

Location. Right in the middle of the city

Stayed in July 2025

We have stayed at this hotel on several occasions. It is one of our favorites.

Stayed in July 2025

Jacuzzi jets weren't working. Restaurants and hotel room rate a bit pricey.

Plenty of places to eat so I didn't have to leave while my daughters dance competition was going.

Stayed in May 2025

The staff at the reception that checked me in was exceptionally polite and friendly. Very professional. This time there were no issues with the elevators so kudos as I come here twice a year. Very clean . I was happy with my stay. I wish these rooms had microwaves. That is the down part of the rooms, no microwaves. The times we have traveled with all family members we find hotels with a microwave just to warm our food after the long events and in the winter when the weather is harsh

Stayed in March 2025

The only thing i had a problem with was when i arrived just after midnight I had already paid my bill in full through Booking.com and the night shift staff said i didn’t pay and tried to recharge me on my card luckily i didn’t have enough funds on that card and we went back and forth showing receipts that said we’re not invoices at the bottom in small writing for some reason even though it was paid in full. Eventually they just put me in a room and said come see management in the AM who immediately said i had paid already and had no issues. Also the 75$ PER NIGHT WAS A LITTLE OUTRAGEOUS for incidentals, we could have spent that money in the town instead of the hotel holding all that. I think 50 and a card # on file would have been sufficient or 100 even.But yeah night shift needs a little more training on Booking.com reservations. I was truly embarrassed and the whole first night and morning i was stressed on me and my Wife’s 20th anniversary not knowing if something was screwed up or what. I spent the whole morning from midnight on till 5 on the phone with Booking. But my other 2 nights were great. Housekeeping is very good the rooms were very Tidy. They deserve a raise. Also a convention with Anime people was starting on our last day and they were some wild looking chicks and dudes.🤣

It was big and historic.

Stayed in March 2025

Big and clean

Stayed in February 2025

Very noisy

Good location, nice rooms

Stayed in February 2025

There’s nothing I can say bad about this property. Plan to stay here next year for the cheer competition.

The overall of the hotel, nice clean, even with thousands of cheerleaders.

Stayed in January 2025

Parking situation a little strange. Valets outside that don't valet. Hotel access from parking garage 2nd level but directional signage is poor. While there were no bellmen/women, there were enough luggage trolleys or bell carts. Staffing for the Plough and The Exchange gets the poorest rating. Rooms were not bussed and cleaned in a respectable amount of time. Guests entered to view dirty tables of dishes from multiple courses. Community tables in the Plough should have been split to accommodate more deuces as you'd expect on a holiday like NYE or Valentine's Day. Bartenders in both outlets couldn't/didn't work their entire bar but were forced, perhaps by habit or just plain lack of peripheral awareness of waiting customers seated at the bar, to wait on non-seated customers waiting in a line on the near (to the front entrance)side. This was the case for both Plough and Exchange. And wtf is with not being able to access the Exchange elevators from inside the hotel?? We had to run down the street white it was raining cats and dogs. No or not enough greeters at the Exchange podium. Guests of the elevators left standing and waiting for.....? Once again very dirty and obviously not bussed tables with no guests seated, staying not attended with no formidable floor plan or management. Podium was unattended at more than a few instances. Seated at the bar, we ordered a drink a looked at the food menu. Drinks were ok, served with no cocktail napkins. The pizza was underdone. No crisp brown bubbles in the crust, served with no utensil/napkins setups. This is all in the starkest of contrasts with a written review I left after my first visit to the Exchange only a year ago. This visit was my third. Later at the Plough, a saxophonist began his set standing on a dirty table at the front entrance. He then started to mill about the room while playing, which was a nice touch actually.

Front desk reception excellent; professional hospitable, and informative. We were given an upgrade for a city view from the 17th floor giving us a bird's eye view of the New Years Eve fireworks. Hallways, elevators, rooms, and bathrooms were impeccable.

Stayed in January 2025

The main purpose was to have a nice dinner upon arrival. The restaurant closed at 930pm ON NEW YEARS EVE?! I could not get room service, or even a potato chip. I understand that it was Tuesday evening, but how can Marriott close the food at 930pm while the bar is active.

The facility was beautiful.

Stayed in January 2025

The room,location and the hotel

Stayed in November 2024

Breakfast was not free. There was no bar soap in the shower. There was a cost for parking.

We did not eat breakfast in the hotel. It was not free. We did eat at the Plough. It was good. However $15 for a small glass of wine was expensive.

Stayed in November 2024

Room was small

Location

Stayed in September 2024

Our room was by far the noisiest of any I’ve stayed in. Even tho the front desk told me I had an “upgrade” room it was the room I reserved. Also the pealing laminate in the bathroom was annoying and seemed to point to poor maintaining

The location was fantastic.

Stayed in August 2024

There were no luggage carts for several hours

Convenient

Stayed in August 2024

Parking - how can you have a hotel without parking.

Very good however a little expensive

Stayed in August 2024

The roof top bar had a very rude red head staff member in the restaurant, who caused us to leave the premises.

Size, brand & location

Stayed in July 2024

I stay in a lot of hotels and this one is well priced, appropriately rated in terms of stars, with clean modern facilities and friendly staff. Great.

Stayed in July 2024

Clerk when checking in was very rude and not helpful

Nice facility. Good location

Stayed in June 2024

The courtesy and hospitality of the staff.

Stayed in June 2024