Unfortunately, despite Booking.com clearly showing a bath alongside the shower — which was the main reason we chose this room — there was no bath. My two little princes were clearly disappointed about this. When I raised the issue with the hotel, I didn’t feel taken seriously, and the only solution offered was a downgrade to a lower-category room. On top of that, the sofa bed for the kids was barely usable and far from comfortable. Overall, I expected more from a hotel of this standard.

The Intercontinental Hotel in New York City, Manhattan, has a great location, and our room offered a fantastic view of Midtown. It was spacious, and the king-size bed for my wife and me was wonderfully comfortable.

Stayed in July 2025

.

Central location to ecerywhere, friendly and professional staff. Clean room, Good breakfast.

Stayed in August 2025

Maybe a bit more public space to chill . Nothing to be faulted! Love the Stingers bar to hang out. Yet again me and family had an amazing experience at your hotel. Well done!!!

Great hotel, convenient location with friendly and professional helpful staff. The breakfast is amazing. Thanks for making my stay with family at your hotel such an amazing family time experience! Well done Intercontinental I will definitely recommend your hotel to friends and colleagues and look for staying at one of your Intercontinental chain Hotels.

Stayed in August 2025

The one surprise was the $40 activity fee. Since we booked through a third party that hadn't been charged. It was ok since we used the $30 credit at the bar and the discount to the Museum of Broadway.

The location was great for us! The theater we were going to was the next block over, but access to all of Times Square was within blocks. The staff was excellent! Jae at the front desk was pleasant and able to check us in early, which was great. Even the staff at doors and luggage room were friendly and quick. Our room was quiet, clean, and comfortable. We'd stay again!

Stayed in August 2025

The room was not very clean and was full of dust.

It’s located in the heart of Time Square, making it convenient to get anywhere.

Stayed in August 2025

I have requested a room in higher floor , however they gave me in floor 6 they said based on the amount I have paid, and when I booked through booking it is not written that the floor is restricted.

The location is great, most of the staff are good and friendly

Stayed in August 2025

Air conditioning, friendly staff. Fast elevators.

Stayed in June 2025

Location and very clean

Stayed in July 2025

- No proper toiletries were provided, we had to ask for every single thing. - Bedsheets were not changed every day even when we ask for it. - Breakfast is very average in terms of variety. - It is not a value for money stay. Higher prices are only for the location I guess.

- Location is amazing. - Staff is very helpful and welcoming. - Great Beds!

Stayed in July 2025

nothing

Location is very nice

Stayed in June 2025

Thanks to Ms. Cheryl, and specially Mr. David, for assisting to change room, as I stayed for 6 days and 1st room was noisy from subway. Out of hands, rooms are old, 2nd room couldn't open window and noisy from old AC, when informed maintenance they didn't resolve but allover was good stay.

Stayed in June 2025

We told them several times that the safe was not working in the room but they never fixed it. We left our luggage to be held after checkout and came back to find it soaking wet because there was a leak in the luggage room. But they did not tell us, I only found out when I realized my camera bag was soaked and asked what happened.

The rooms are a good size for NYC and location was good.

Stayed in June 2025

Excellent hotel in the most perfect location . 2nd time staying in this hotel and will have a 3rd without a doubt !

Stayed in June 2025

Room not set up for 3 people so lack of towels, slippers and no bathrobes, dusty drawers. Staff not always as friendly as they should have been.

Ease of check in, location, delicious breakfast, great gym

Stayed in May 2025

Na

Modern 4-star amenities in a great location. Bedding felt luxurious. Large bathroom

Stayed in May 2025

We had an unjustified delay of about 20 minutes at check-in at the reception even though the room was prepaid and we arrived around 5 pm. Apart from that, the service staff was perfect and helped with everything needed.

We loved the hotel's location, the breakfasts, and the comfortable room to stay in. An excellent hotel and recommended for anyone coming to New York.

Stayed in April 2025

🤣 price of the room little high

The location

Stayed in May 2025

The staff at the front desk. Was not thorough with info for checkout and the limitations of the hotel credits. Checkout was awful having to do twice and then retracting what was said prior like I had memory loss or something. As if I misunderstood what she had said when i had another person with me who heard the same thing. Very off putting. Not one of the 3 ppl I came in contact with explained how checkout goes and how payment could be done or what to do with the keyboard. Also should have at least a fridge and/or microwave.

Location, comfortable beds, housekeeping kept room cleaned and supplied.

Stayed in May 2025

Pillows can be more comfortable. Addition of Electric Kettle Can improve the experience.

Clean Rooms, Courteous staff, Central Location.

Stayed in April 2025

The bathroom was clean but I still noticed collected dirt in the corners and something stuck on the wall near a switch that I couldn’t remove. The tile grout was stained and grimy in the shower. We encountered a few snippy staff members, but this was far and few between. The restaurant at happy hour and late evening was slower service. I understand that the day of the week may play a part in staffing. But one server on an evening shift when you have a very busy guest list should be accounted for as well.

The hotel was beautiful and perfectly located in walking distance to many restaurants, broadway theaters and Times Square. The onsite restaurant was phenomenal! We ate there multiple times! The shampoo and soap made me feel like I was using spa quality products! Fantastic! The staff was wonderful, for the most part… there are definitely amazing people working here who care about the guests. Eddie and Leo, thank you for taking care of our family. We appreciate you both!

Stayed in April 2025

They were replacing the mini bars and it was inconvient

We were very comfortable and close to many sights

Stayed in March 2025

Very poor cleaning, we had 2 rooms, both in desperate need of a deep cleaning!! No replacement of towels Check in slow. At 15h45, there was still only 1 of the 2 rooms available. Expensive. The 25$ credit you get as part of the 35$ resort fee you pay, you can use for a 0.75cl bottle of water from your minibar as it totals at 18,85$ .

Location, view, bed.

Stayed in April 2025

The check in person was not friendly or helpful. In the room we couldn’t turn on bathroom light. When we called front desk nobody picked up. I told them about it.

The bed, pillows and covers were comfy.

Stayed in April 2025

Staff were not very friendly. Incorrect items charged to bill at end of stay

very clean, comfortable room, central location

Stayed in April 2025