Reviews of Hyatt Regency Times Square 4 stars
1605 Broadway, New York, NY 10019, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe gentlemen outside the front of the hotel were excellent helping us with cabs etc.
Thank you for sharing your feedback. It’s great to know the team members assisting outside made a positive impression during your visit. Your thoughts are appreciated and will be shared with those who helped to make your trip easier. Warm regards, Alex K. Social Media Manager
Thank you for sharing your feedback. It’s great to know the team members assisting outside made a positive impression during your visit. Your thoughts are appreciated and will be shared with those who helped to make your trip easier. Warm … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewI was double charged
I was double charged
Our apologies for this inconvenience, please email nycrt-smb-accounting@login.hyatt so we can assist you with any billing issues you may have. Warm regards, Alex K. Social Media Manager
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe had a corner room on the 35th floor with amazing views of Times Square and the Hudson. A massive thank you to all the staff, especially Erika, who went above and beyond.
Nothing, it was exceptional!
Martyn, the team is thrilled you enjoyed your stay at Hyatt Regency Times Square and appreciated the stunning views from your corner room. Erika and all of the colleagues will be delighted to know their efforts made your visit memorable. We look forward to welcoming you back soon. Warm regards, Alex K. Social Media Manager
Martyn, the team is thrilled you enjoyed your stay at Hyatt Regency Times Square and appreciated the stunning views from your corner room. Erika and all of the colleagues will be delighted to know their efforts made your visit memorable. We… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation everything is walking distance, staff is good. We booked it last minute and able to get a room.
It's still new and construction going on for the valet parking and restaurant and bar.
David, thank you for staying with us at Hyatt Regency Times Square. The team is glad you found the location convenient and the service welcoming. Your understanding during the ongoing updates to certain areas is greatly appreciated. We hope your next visit will be even more enjoyable. Warm regards, Alex K. Social Media Manager
David, thank you for staying with us at Hyatt Regency Times Square. The team is glad you found the location convenient and the service welcoming. Your understanding during the ongoing updates to certain areas is greatly appreciated. We hope… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom was clean
Hotel is under construction, no valet parking, no kitchen/bar available.
Lesley, thank you for sharing your thoughts. The team is committed to providing a comfortable environment, and your comments regarding the property's current circumstances have been noted. It’s good to know you found your room in excellent condition. Your feedback will be shared with the team for further consideration. Warm regards, Alex K. Social Media Manager
Lesley, thank you for sharing your thoughts. The team is committed to providing a comfortable environment, and your comments regarding the property's current circumstances have been noted. It’s good to know you found your room in excellent … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewIt’s cleanliness, and its location were excellent
Hugh, we are thrilled you enjoyed your stay at Hyatt Regency Times Square. Our team members are committed to providing a welcoming environment, and it's wonderful to hear you appreciated the spotless accommodations and prime location. We hope your next visit to New York is just as memorable with us. Warm regards, Alex K. Social Media Manager
Hugh, we are thrilled you enjoyed your stay at Hyatt Regency Times Square. Our team members are committed to providing a welcoming environment, and it's wonderful to hear you appreciated the spotless accommodations and prime location. We ho… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWhere near Time Square?
Does not have water in the room as a couplement and doesn’t have iron for clothes or coffee maker in the room
Abdullah, thank you for sharing your thoughts. The feedback regarding amenities in the room is appreciated, and this will be taken into account for future enhancements. The central location remains a highlight for many guests, and guests are encouraged to reach out to the front desk should anything be needed during their stay. Warm regards, Alex K. Social Media Manager
Abdullah, thank you for sharing your thoughts. The feedback regarding amenities in the room is appreciated, and this will be taken into account for future enhancements. The central location remains a highlight for many guests, and guests ar… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewThe location is ideal — right in the heart of Times Square, making it easy to walk to all the main attractions. The hotel was very clean, well-maintained, and the staff were friendly and welcoming. Overall, a comfortable stay with great service in an unbeatable spot.
The entrance to the lobby was not very convenient, and considering the high occupancy, the elevators were often not sufficient to accommodate guests comfortably.
Adnan, thank you for staying with us at Hyatt Regency Times Square. We're delighted you found the property spotless and appreciated the warm hospitality. Guest feedback about ease of access and wait times is always valued, and your comments will be taken into consideration. We're glad the central location made your visit enjoyable and hope to welcome you back soon. Warm regards, Alex K. Social Media Manager
Adnan, thank you for staying with us at Hyatt Regency Times Square. We're delighted you found the property spotless and appreciated the warm hospitality. Guest feedback about ease of access and wait times is always valued, and your comments… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThere were some issues during our stay. First, the neighbors were having parties during the night and also at noon. There personnel did a great job. Always straight forward and supportive. We got a silent room, finally. Second, a pill was found by our daughter on the floor. Front desk did react properly and fast. Perfect service experience!
Rico, thank you for staying with us at Hyatt Regency Times Square. The team is pleased to know you appreciated their attentive and responsive approach during your visit. It’s wonderful to hear that you enjoyed a peaceful room and that any concerns were addressed swiftly. We hope you’ll choose Hyatt Regency Times Square again for your next NYC trip. Warm regards, Alex K. Social Media Manager
Rico, thank you for staying with us at Hyatt Regency Times Square. The team is pleased to know you appreciated their attentive and responsive approach during your visit. It’s wonderful to hear that you enjoyed a peaceful room and that any c… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
The staff insisted on providing a credit card for incidentals, despite that i am a tourist and all i had was cash, and the room was fully paid in advance. So the staff should provide solutions and not leave the client in bad situation.
Thank you for sharing your thoughts. The team works hard to provide solutions for all guests, especially those visiting from overseas. It’s great to know you had a pleasant stay overall and appreciated the convenient location. Your feedback is valued and will be considered as the team looks to improve the experience for future guests. Warm regards, Alex K. Social Media Manager
Thank you for sharing your thoughts. The team works hard to provide solutions for all guests, especially those visiting from overseas. It’s great to know you had a pleasant stay overall and appreciated the convenient location. Your feedback… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation was quite central, right at the center of Times Square
It was not good value for money. For a $330 a night accommodation, the hotel was definitely not worth it. If you are after the location then okay, but the overall service was not great. Basic utensils, plate or kettle was not in our room and the staff at the front desk were not at all helpful when asked. In particular the front desk told us after many phone calls that they don’t provide those at all in the rooms and not offered an explanation (they themselves did not know the reason). The kitchen/service staff were quite helpful though. Still overall not good value.
Leiden, thank you for sharing your thoughts. The team appreciates your comments about the location and values your feedback regarding the room amenities and the level of assistance from certain colleagues. Your experience with our guest-facing team is noted, and recognition is passed along to those who made a difference during your stay. Warm regards, Alex K. Social Media Manager
Leiden, thank you for sharing your thoughts. The team appreciates your comments about the location and values your feedback regarding the room amenities and the level of assistance from certain colleagues. Your experience with our guest-fac… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNothing
Reception staff are rude No option for breakfast, also they dont sell even water, no coffee in the room, they asked for usd 450 deposit and they dont offer anything. I went to Reception to ask them to refil the shower jet battle, she was soo rude and told me im not available my advice is to definitely go to other room I rate this hotel 0/10
Mazen, thank you for sharing your feedback. The team strives to treat all guests with professionalism, and it’s unfortunate to hear your expectations were not met during your visit. Your comments regarding the amenities and service have been noted. The team continues to look for ways to enhance the experience for future guests. Warm regards, Alex K. Social Media Manager
Mazen, thank you for sharing your feedback. The team strives to treat all guests with professionalism, and it’s unfortunate to hear your expectations were not met during your visit. Your comments regarding the amenities and service have bee… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNewly refurbished lovely hotel. Staff are super helpful and friendly. Great location.
Only downside was that there was no breakfast as the restaurant was not ready yet.
Sukhvinder, the team is thrilled you enjoyed your stay at Hyatt Regency Times Square and appreciated the refreshed surroundings, helpful colleagues, and fantastic location. The feedback about the breakfast offering is valued, and the team is glad it didn’t overshadow your overall positive experience. We're looking forward to welcoming you back soon. Warm regards, Alex K. Social Media Manager
Sukhvinder, the team is thrilled you enjoyed your stay at Hyatt Regency Times Square and appreciated the refreshed surroundings, helpful colleagues, and fantastic location. The feedback about the breakfast offering is valued, and the team i… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery well kept and clean.
I did not like the fact your renovating your bar and dining room when I payed to have breakfast and their was no facilities available.
JAMES, we are thrilled you enjoyed your stay at Hyatt Regency Times Square and appreciated the cleanliness and upkeep of the property. The team always strives to provide a comfortable environment. We understand that enhancements to our facilities may have affected your breakfast experience, and we appreciate your understanding as we work to improve. We hope to welcome you back for an even better visit. Warm regards, Alex K. Social Media Manager
JAMES, we are thrilled you enjoyed your stay at Hyatt Regency Times Square and appreciated the cleanliness and upkeep of the property. The team always strives to provide a comfortable environment. We understand that enhancements to our faci… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt is brand new. Perfect location. Very clean. Large room
Abraham, it’s wonderful to hear you had a great time at Hyatt Regency Times Square. Our team is thrilled you appreciated the spacious accommodations and convenient setting. We’re looking forward to welcoming you back for another memorable visit. Warm regards, Alex K. Social Media Manager
Abraham, it’s wonderful to hear you had a great time at Hyatt Regency Times Square. Our team is thrilled you appreciated the spacious accommodations and convenient setting. We’re looking forward to welcoming you back for another memorable v… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClean room. Friendly staff. Good overall price/service ratio. Fast elevators (we stayed at 40th floor)
There was no tea/coffee maker in the room, although we were told this service is included. there is no option for meals (breakfast, lunch, etc) in the hotel
Saveanu, thank you for sharing your experience at Hyatt Regency Times Square. We're pleased you found the room immaculate, the colleagues welcoming, and the overall value favorable. Your feedback regarding room amenities and dining options is appreciated, and your insights will be shared internally. We're looking forward to welcoming you again soon. Warm regards, Alex K. Social Media Manager
Saveanu, thank you for sharing your experience at Hyatt Regency Times Square. We're pleased you found the room immaculate, the colleagues welcoming, and the overall value favorable. Your feedback regarding room amenities and dining options … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation was great, staff was wonderful and accommodating.
Climate in room was warm even overnight. Renovations were happening so there was no food or bar option.
Thank you for sharing your feedback. It's encouraging to hear that you enjoyed the convenient setting and found the team members attentive and helpful. Any challenges you experienced in your room and with amenities are noted and will help inform future improvements. Your comments are appreciated, and it’s wonderful to know you would consider returning. Warm regards, Alex K. Social Media Manager
Thank you for sharing your feedback. It's encouraging to hear that you enjoyed the convenient setting and found the team members attentive and helpful. Any challenges you experienced in your room and with amenities are noted and will help i… Show more