Reviews of Hyatt Regency Grand Cypress Resort - Free Shuttle to Theme Parks! 4 stars
One Grand Cypress Boulevard, Lake Buena Vista, Orlando, FL 32836, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI liked everything!
None
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewOverall cleanness
Not expending transportation to other places within certain Mille
Thank you for staying with us at the Hyatt Regency Grand Cypress! We appreciate your feedback and hope to host you again in the future.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff helpful and welcoming
Nothing
Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay at the Hyatt Regency Grand Cypress. Your positive feedback means a lot to us, and we look forward to welcoming you back soon!
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery large beautiful resort property that was fun to explore with the family. My kids ages 2, 6, and 8 loved Merlot the parrot, the gorgeous pool, and walking the resort pathways. We did the included breakfast and it was really nicely done and super yummy! Our rooms were clean and the hotel staff were friendly! Ali our driver recommended by the hotel for airport shuttle was always on time, professional, and very nice.
Wish there was a children’s playground, and there’s no club Hyatt for the kids to be dropped off at even though the website said it did. The hotel is updated, but it is an older property. The shuttle charter bus only had limited times like 8:45am to magic kingdom and 5:30pm pick up then 8:45 and 9:44 pick ups at Epcot. That was a bummer. Also not having a hotel to airport shuttle included.
Thank you for the detailed review! We're so glad your family enjoyed exploring the resort, meeting Merlot, and relaxing by the pool. We appreciate your feedback on the shuttle schedule and kids’ amenities — it helps us improve the experience for all our guests. We hope to welcome you back again soon!
Thank you for the detailed review! We're so glad your family enjoyed exploring the resort, meeting Merlot, and relaxing by the pool. We appreciate your feedback on the shuttle schedule and kids’ amenities — it helps us improve the exper… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe location is fantastic, the parks are very close to the hotel.
The service level is very poor, from the staff communication till the room quality.
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience did not fully meet your expectations. We hope to have the opportunity to welcome you back in the future and exceed your expectations.
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience did not fully meet your expectations. We hope to have the opportunity to welcome you back in the futur… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThis is our favorite hotel for a weekend getaway. We come every year!
Nothing
Thank you for your wonderful review! We’re thrilled to hear you enjoyed your stay at the Hyatt Regency Grand Cypress. Your positive feedback means a lot to us, and we look forward to welcoming you back soon!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewWe had a fabulous stay at the Hyatt Regency Grand Cypress Resort. This hotel offered the best customer service I have ever had at any hotel. My family loved the pool area.
The self parking is a little way from the lobby. This is really only a problem in the middle of summer.
Thank you for your kind review! We’re so glad to hear you had a fabulous stay and that our team made your experience truly special. It’s wonderful that your family enjoyed the pool area—it’s one of our favorite spots too! We appreciate your note about the self-parking distance, especially during the summer heat, and will keep it in mind as we continue to improve guest comfort. We hope to welcome you back again soon!
Thank you for your kind review! We’re so glad to hear you had a fabulous stay and that our team made your experience truly special. It’s wonderful that your family enjoyed the pool area—it’s one of our favorite spots too! We appreciate you… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt had very beautiful views surrounding the hotel and had a few amenities that you could do. I would definitely stay again. The restaurants only property was really good. Had a lot of walking trails and got to see fireworks every night from the room that I stayed in.
There was a line every time you wanted to go up or go down on the elevators so there is a wait for that. The elevators are very small and with people having their luggage in you’re lucky if you can fit four people. and if you are at the pool, people do not clean up their towels, so you do not know if the chair is open or not. I wish the workers would go around and clean up the towels if nobody is sitting there.
Thank you for your review! We're so glad you enjoyed the beautiful views, walking trails, and nightly fireworks—those are some of our favorite features too. We appreciate your feedback regarding the elevator wait times and pool seating, and we’ll be sure to share it with our team to help improve the guest experience. We look forward to welcoming you back again soon!
Thank you for your review! We're so glad you enjoyed the beautiful views, walking trails, and nightly fireworks—those are some of our favorite features too. We appreciate your feedback regarding the elevator wait times and pool seating,… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGreat location and great amenities
The hotel is very big this many guest. Waiting in line every time to get into the elevator was not optimal. Please if you can increase number of elevators. In addition have a friendly way to contact room service. The phone was not working and one had to text. For international hurts who do not have American SIM cards this was difficult.
Thank you for your feedback! We're so glad you enjoyed the location and amenities. We truly appreciate your comments about elevator wait times and room service access—we understand how that could be frustrating, especially for international guests, and will share this with our team for improvement.
Thank you for your feedback! We're so glad you enjoyed the location and amenities. We truly appreciate your comments about elevator wait times and room service access—we understand how that could be frustrating, especially for internati… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewBig hotel with nice land to walk and pool area.
Nothing much but it would have been better with more bar area.
Thank you for your feedback! We're glad you enjoyed the grounds and pool area. We appreciate your suggestion about adding more bar spaces—it's helpful and will be shared with our team as we continue to enhance the guest experience. We hope to welcome you back again soon!
Thank you for your feedback! We're glad you enjoyed the grounds and pool area. We appreciate your suggestion about adding more bar spaces—it's helpful and will be shared with our team as we continue to enhance the guest experience. … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewthe property was in a good location
The staff where not helpful at all. I was very disappointed.I always stay at hyatt resorts this was my first bad experience with staff.
Thank you for your feedback. I'm truly sorry to hear that your experience with our staff did not meet expectations—especially as a loyal Hyatt guest. This is not the level of service we strive to provide, and your comments have been shared with our team for immediate review. We hope to have the opportunity to welcome you back and provide the experience you deserve.
Thank you for your feedback. I'm truly sorry to hear that your experience with our staff did not meet expectations—especially as a loyal Hyatt guest. This is not the level of service we strive to provide, and your comments have been sha… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewIt was quiet place to stay and good location to everything.
Need more teenage activities
Thank you for your feedback! We're so glad you enjoyed the peaceful atmosphere and convenient location. We appreciate your suggestion about more teen-friendly activities—it's a great idea, and we’ll definitely take it into consideration as we continue to enhance the guest experience.
Thank you for your feedback! We're so glad you enjoyed the peaceful atmosphere and convenient location. We appreciate your suggestion about more teen-friendly activities—it's a great idea, and we’ll definitely take it into considera… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified review