Reviews of Hyatt House Lansing-University Area 3 stars
3150 E. Michigan Ave, Lansing, MI 48912, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in July 2025
Verified reviewHigh end for a great price. We were very comfortable and happy with our stay.
Dear Mary, We are happy that our accommodations and service were well-suited to your travel. Thank you for taking the time to share your kind feedback; it helps us monitor our progress. Please come again soon. Best, Mike Israel General Manager
Dear Mary, We are happy that our accommodations and service were well-suited to your travel. Thank you for taking the time to share your kind feedback; it helps us monitor our progress. Please come again soon. Best, Mike Israel General Mana… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat staff at check in. Bernadette was VERY professional and helpful.
Dear Shannon, It's wonderful to know that Bernadette provided valuable assistance when needed. Our team strives to ensure a seamless experience for our guests. Thank you for your kind feedback; we look forward to your next visit. Best, Mike Israel General Manager
Dear Shannon, It's wonderful to know that Bernadette provided valuable assistance when needed. Our team strives to ensure a seamless experience for our guests. Thank you for your kind feedback; we look forward to your next visit. Best, Mike… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent. The personal touch in art photos unique to Lansing and the state capital in the halls and lobby made it special. The staff was friendly and helpful.
I felt the additional pet charge was excessive.
Dear Rebecca, I appreciate you providing us with a review of your stay. It was our pleasure to have you as a guest, and we hope you’ll consider returning to our hotel whenever you’re in the area again. Best, Mike Israel General Manager
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewOne bedroom apartment. Great for families. Nice kitchen area.
Breakfast was the same every day. They stop refilling coffe and restocking food about 45 minutes before closing. Gym was nice but could use few more machines. Paying for parking.
Dear Leon Jake, Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, Mike Israel General Manager
Dear Leon Jake, Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, M… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewClean and very well maintained
Booking.com should revise that the parking is included, which is not.
Dear Rajesh, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments and recommendations are welcome. We appreciate being a part of your trip! Best, Mike Israel General Manager
Dear Rajesh, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments and recommendations are welcome. We appreciate being… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI like the location of the property.
We requested towels and were told they would bring them and they never came. Then the second night we were there we had family join us and when we went to check in they said our room had been downgraded from two queens to a king room. We had 3 adults who were supposed to stay in that room. When we returned to our room which was a king with pullout sofa, housekeeping had not been but to bring fresh towels or linens. The only line ln provided for the pull out sofa was a very small thin blanket. When I asked the front desk for 5 more towels and a blanket for the pull out we were asked to come up to the desk to get it. When my husband got back to the room we realized they gave us 3 towels when I asked for 5 and another thin blanket. He had to return to ask for more towels and when he asked about an actual blanket the front desk told him that’s all she could find. Needless to say it was not a comfortable stay. Luckily the AC hotel was able to provide our family with a 2 queen bed room and I would definitely recommend staying at the AC side instead. We had previously stayed there and had a much better experience.
Dear Lyndsey, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and assure you that these comments will be addressed on our end. Please consider a return visit should your travels bring you back to Lansing. Sincerely, Mike Israel General Manager
Dear Lyndsey, I apologize for our shortcomings during your stay and appreciate you taking the time to share your experience. One of the main ways we improve is by receiving feedback from our valued guests. I thank you for your business and… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe location
The toilet seat was loose in our room 478 as well as the entryway light was not working.
Dear Rosalie, We are delighted to hear of the value you experienced during your stay, and I'm glad you enjoyed our superb location. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates, who are the key to providing our guests with a satisfying stay. Please visit us again on your next trip to the area. Best, Mike Israel General Manager
Dear Rosalie, We are delighted to hear of the value you experienced during your stay, and I'm glad you enjoyed our superb location. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associa… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewBreakfast ok
Dear Mckinstry, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Stephen Barr General Manager
Dear Mckinstry, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Stephen … Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly helpful, fantastic.
Dear Tim, We’re so glad you enjoyed your stay, and we appreciate you taking the time to highlight our team’s dedication to service. Our staff takes great pride in providing genuine hospitality to each guest, and your feedback encourages us to keep striving for excellence. We hope to have the pleasure of hosting you again! Best, Stephen Barr General Manager
Dear Tim, We’re so glad you enjoyed your stay, and we appreciate you taking the time to highlight our team’s dedication to service. Our staff takes great pride in providing genuine hospitality to each guest, and your feedback encourages us… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewFacility was ok
Check in clerk was so inept , couldn’t tell me where available parking could be found Breakfast was a disaster . Went into restaurant at 2 different times : no food, no dishes , no silverware , no coffee , no hot water for tea. When they did bring in food , it was VERY SMALL quantity and it was tasteless or greasy or both . Plates looked like they had only been wiped clean . None of the staff seemed to care - gave impression that ‘this is how it always is ‘ NEVER EVER book this hotel
Dear Joe, Thank you for your review. I'm so sorry to hear about the unfortunate experience you had at breakfast, and I would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with our team, and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again. Sincerely, Stephen Barr General Manager
Dear Joe, Thank you for your review. I'm so sorry to hear about the unfortunate experience you had at breakfast, and I would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with o… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great. Room was very clean.
The mattress needed replacing and had a big dip in the middle, but everything else was great.
Dear Jodi, While it was not perfect, I am happy to see that your stay was enjoyable overall. Thank you so much for your valuable feedback and for choosing Hyatt House Lansing / University Area. We hope to welcome you back for a flawless experience in the future. Best, Stephen Barr General Manager
Dear Jodi, While it was not perfect, I am happy to see that your stay was enjoyable overall. Thank you so much for your valuable feedback and for choosing Hyatt House Lansing / University Area. We hope to welcome you back for a flawless ex… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewGood location, close to university area and along the main street to downtown of Lansing. Spacious rooms, even for 4 people, and toilets. Nice clean hotel and rooms, new enough.
Breakfast could have more variety of vegetables and fruits.
Dear Mainura, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, spacious rooms, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Stephen Barr General Manager
Dear Mainura, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, spacious rooms, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll vi… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewFluffy eggs were below average, sausage links were good, hash brown triangles were ok, would prefer potato cubes.
Not much variety. Just overall my adult kids and I all felt that it was below average for breakfast at a hotel.
Dear Matt, Thank you so much for taking the time to share your thoughts with us. We truly value your feedback, as it sheds light on our strengths and areas for improvement. Your insights are essential for us as we strive to make positive changes. We genuinely look forward to welcoming you back on your next visit! Best, Stephen Barr General Manager
Dear Matt, Thank you so much for taking the time to share your thoughts with us. We truly value your feedback, as it sheds light on our strengths and areas for improvement. Your insights are essential for us as we strive to make positive ch… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEverything it was clean staff was great deal
Dear James, Thank you so much for sharing your thoughts with us. We're thrilled to hear that you had a great stay. Your wonderful rating means a lot to us, and we’d absolutely love to welcome you back again soon! Best, Stephen Barr General Manager
Dear James, Thank you so much for sharing your thoughts with us. We're thrilled to hear that you had a great stay. Your wonderful rating means a lot to us, and we’d absolutely love to welcome you back again soon! Best, Stephen Barr General … Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in May 2025
Verified reviewThis is a nice new property in East Lansing. Great location and it was perfect for graduation weekend!
Unfortunately we had to book a 2 night minimum for the weekend so that would be our only complaint.
Dear Pagliarella, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improvement, and hope to host you again. Best, Marc Richardson General Manager
Dear Pagliarella, We're happy to hear from you and appreciate your kind review. It's great to know that you had a pleasant stay, and we're glad to have been a part of your trip. We value all your feedback, both positive and areas for improv… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe staff were very nice they take care of any questions I had. I asked for more shampoo and they came in made my bed, brought clean towels. This was very nice.
The breakfast was very bland, and they didn't have enough staff to keep the food full...the coffee was not strong enough.
Dear caviness, Thank you for taking the time to share your review. I’m pleased you chose to stay with us, and I sincerely appreciate your feedback. We’d be delighted to welcome you back for a future visit. Best, Marc Richardson General Manager
Dear caviness, Thank you for taking the time to share your review. I’m pleased you chose to stay with us, and I sincerely appreciate your feedback. We’d be delighted to welcome you back for a future visit. Best, Marc Richardson General Ma… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified review