2825 Parkway, Pigeon Forge, TN 37863, United States
#590 of 594 hotels in Pigeon Forge
Guests' ChoiceBased on 4096 hotel reviews
3.8Cleanliness
4.8
Comfort
4.9
Location
7.5
Facilities
4.5
Staff
5.5
Value for money
5.5
Free WiFi
5.9
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End of dialog contentReviewed: 26 August 2025
Banks
United StatesThere was a half eat pizza in a drawer old on the toilet shower drain was clogged the air conditioner was leaking under the floor and someone ripped out the smoke detector I told the staff at the desk they said what do expect from a two star hotel will be trying to get my money back
The price and staying on the strip
Stayed in August 2025
Reviewed: 18 August 2025
Katelyn
United StatesNo tv in the room, asked front desk and they said would be the next day but never seen, cold water when showered, water leaking in the hotel from air conditioner, 1 towel
The closeness to the attractions
Stayed in August 2025
Reviewed: 14 August 2025
Phyllis
United StatesNo rails in shower, the Wifi was open so you wasn’t able to stay on the internet and no hair dryer and no coffee maker in the room
Location and price
Stayed in August 2025
Reviewed: 8 August 2025
James
United StatesI didn’t feel secure in my room. There was no secondary lock and deadbolt didn’t work. Also tv remotes didn’t work and the picture on tv was not clear.
Night shift front desk clerk
Stayed in August 2025
Reviewed: 30 July 2025
Judy
United StatesThey owe me security deposit and they owe me 100 more for charging me for a room I didn't stay in always lying to ppl
Convient to shops
Stayed in June 2025
Reviewed: 24 July 2025
James
United StatesOnly had two beds to a room
Stayed in July 2025
Reviewed: 23 July 2025
Jessica
United StatesThe one young lady who works in the front of the office is very rude and always has attitude and looks at you like you don’t belong there
The location is great
Stayed in June 2025
Reviewed: 22 July 2025
James
United StatesRoom wasn’t clean as expected, patched holes on the walls. Mattress on bed was horrible. Needs replacing. Room 103 needs to be updated. Poor cable/satellite reception. No signal almost all the time.
Great location
Stayed in July 2025
Reviewed: 19 July 2025
James
United StatesStaff cussing like a sailor in front of my kids ( I get it but I’m no Karen at all). Toilets wouldn’t flush, our door wouldn’t shut unless we absolutely ran into it. They never kept clean rags has to wait multiple times. Just trash everywhere like it was an abandoned place. Me and my family come here every year and this has been the absolutely worst! I invited my parents and I felt very let down especially how I talked about how good and friendly this place is. Definitely went downhill! I’d rather spend more money to stay somewhere better !
Island is close and we have always stayed here every year with my family.
Stayed in July 2025
Reviewed: 15 July 2025
Jeannia
United StatesIt took a long time for some one to get there and then get checked in.
We liked it because it was close to the Island
Stayed in June 2025
Reviewed: 15 July 2025
Amanda
United StatesThe beds were out dated the toilet was like for a child very low to the ground
The pool was close by
Stayed in July 2025
Reviewed: 13 July 2025
Matthew
United StatesThe room were not right the freaking toilet didn't flush the microwave had to be smacked to work towels were dirty and t.v. on backside where the pool is did not work not to mention the door had to be football tackled to get into it
Location
Stayed in July 2025
Reviewed: 10 July 2025
Stacie
United StatesWhen we checked in, the pool LITERALLY had algae growing in it because it looked like it hadn’t been cleaned since last season- water was GREEN and you couldn’t see the bottom. The bed sheets were dirty, room was in desperate need of repair, staff was rude, refused extra linens or pillows, stayed 6 nights out of seven and our room was never cleaned once- gross!
The only positive was the location.
Stayed in July 2025
Reviewed: 10 July 2025
Sandra
United StatesBetter refrigerator nicer comforter location
The beds were comfy but the comf6had holes in. Didn't have coffee maker or hair d6.the tv only picked up one channel P
Stayed in July 2025
Reviewed: 7 July 2025
April
United StatesIt was nasty there was a slice of pizza in the fridge
It was close to town
Stayed in July 2025
Reviewed: 7 July 2025
Todd
United StatesNo coffee pot no iron or hsir dryer shower barely trickled had to go to front desk yo ask for ice
Great location
Stayed in July 2025
Reviewed: 6 July 2025
Linda
United StatesNeeds improvements and deep cleaning.
Beds were comfortable
Stayed in July 2025
Reviewed: 6 July 2025
Susana
United StatesThe rooms were okay. Needed a little more cleaning up. Had some bugs, which is kind of usual in the rooms. One of the beds didn't have an extra cushion, like the other one did, but it's okay.
I like that the pool stayed open longer than most hotels and it's close to a lot of stores and restaurants you can walk to The lady in the front was nice, so was the gentleman.
Stayed in July 2025
Reviewed: 1 July 2025
Vickie
United StatesLocation
Location
Stayed in June 2025
Reviewed: 29 June 2025
Deborah
United StatesThe staff were not nice. No breakfast, even though they advertise free breakfast. No linens until I chased them down.
The pool was pretty clean and big. Great location.
Stayed in June 2025
Reviewed: 29 June 2025
Stephanie
United StatesNo fridge Tv was not working Bathroom had black mold
Location was amazing Very clean
Stayed in June 2025
Reviewed: 25 June 2025
Stephanie
United StatesI asked to change my dates from Monday-Thursday to Tuesday-Friday. Nobody got back to me from property and I tried to call for 3 days phone rang off hook . Tuesday morning I was charged a $32 no show fee and reservation was cancelled. Answer messages or phone and you know I couldn’t arrive till day later and they refused to credit that money back to new stay. Tv has no volume control also
Location to town . Price
Stayed in May 2025
Reviewed: 25 June 2025
Joshua
United StatesIt was ok pics r definitely not up to date mis leading pics
It was ok pics r definitely not up to date. Mis leading pics
Stayed in June 2025
Reviewed: 24 June 2025
Mercades
United StatesIt wasn’t clean and the price was to high for the rooms to look so worn down
The location
Stayed in June 2025
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