Reviews of Holiday Inn Express Hotel & Suites Atlanta East - Lithonia by IHG 3 stars

Clean, great location and great staff

The breakfast and the fact that the suites are at the end of hall and not by elevators

Breakfast would have been better had they offered vegetarian meat as well as the pork

The bathroom was horrible and not at all like other holiday inns. The sinks were falling apart, the caulking around the tub and tile was sloppy, the bathroom ceiling repair work look like a toddler did it as well as the carpet in the room was dirty and cigarette stains on the furniture to say the least.

The chef who cooked the breakfast was PHENOMINAL ! She was very nice and courteous, she was very attentive to make sure the food was fresh and that the guest were satisfied with the menu. She went above and beyond to make you feel comfortable. I really liked her personality she was very welcoming. She should be the employee of the year ! I wish I could hire her. I forgot her name, but I did not forget her food, and her pleasant personality.

The room was not ready when I checked in. When I got to my room the beds were unmade, the room was in shambles and I had to go back down stairs to wait for a room of my type to become available. Also, I did not like the lobby area, very small and not inviting. The baggage carrier was broken, I had loaded all my luggage up on it then I begin to pull the cart and the rails begin to come apart, and the wheels, were wobbling, it was a mess. The manager (I guess) came in and seen it and told the employees not to have broken equipment out for the guess to use ???? How embarrassing

It wasn’t hard to find, it was near The Mall.

Breakfast complementary was great. The room is big enough for me and my family.

The bathroom shower curtain is damaged, water is splashing outside because of the shower curtain. The bathroom ceiling and the bath tub are dirty. We asked the front desk if they could give us new towels especially the floor towels because it's soaking wet none came into our room to give us new towels. The door doesn't close well unless we slammed it or used our key to lock from the outside. Room 305 needed some attention.

The

Nothing and the elevator need fixing

Never have towels no one came to clean the room

My room was right a corner room with an injoining door.. Front desk said they could not get in because of the lock.I didn't feel safe.

No air in my room manager said portable units would cool.off room.Had to put ice in throught the night breaking our sleep So hot we sweated our clothes wet. When asked could I get another hotel because I didn't pay upfront couldn't get a another hotel for inconvenience. Did drop the rate but hot as the room was should've been less than rate quoted.

Air was out couldn't help find a comfortable replacement.

Always friendly faces greetings you and staff is very helpful

Always clean and fresh smelling

The hotel was in a good location.

My experience checking into the hotel and my experience with the front desk staff who was also the General Manager. There was a discrepancy where I was charged twice for the hotel stay. A week later I am still waiting for the money to be placed back onto my card.

Friendly and clean

Nothing very great place to stay

Location

Room not clean. Hair on the floor and in the sheets. Soap dispenser in shower was broken. Bed sheets were dirty looking. Elevator stopped and scared us several time. Pool was nasty and not able to use. People walking around the lobby with guns on their hip.

The beds were comfortable & clean, staff was able to find me a room on the first floor.

Breakfast was cold & wasn't good, other guest were loud late at night which made it hard to fell asleep, pool wasn't open & elevator was broken, if you room on the upper floors, you have to walk up the stairs with your stuff.

The room

Using the stairs because elevator was out the whole stay.

The staff were nice

The room smells horrible. There were no bedroom slippers provided. Some toiletries were not provided.