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  5. Reviews of Red Roof Inn & Suites Wilmington – New Castle

Reviews of Red Roof Inn & Suites Wilmington – New Castle 3 stars

1612 North Dupont Highway, Building A, New Castle, DE 19720, United States

#6 of 8 hotels in New Castle

Guests' Choice

Review score

Based on 231 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.3

  • Location

    6.8

  • Facilities

    5.8

  • Staff

    6.4

  • Value for money

    6.3

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 19 August 2025

    4.0
    Not going to stay there again
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night

    Check in process was slow and my signature was required multiple times. The room looked old and beat up. Animal or human feces in the stairwell hallway.

    Location was close to the Wilmington Airport.

    Stayed in August 2025

  • Reviewed: 15 May 2025

    5.0
    This was my first time staying in a hotel with a broken toilet
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    This was my first time staying in a hotel with a broken toilet When we checked in, the toilet didn’t fill with water. We called reception, and a technician came to fix it, but it broke again the next morning. Not very convenient, even for one night.

    Stayed in May 2025

  • Reviewed: 4 April 2025

    5.0
    Passable
    • Couple
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The site is OK. The room was so..so. The bathroom door had been repaired with white plaster but not repainted. Desk light was damaged. Some of the room walls would need repainting. The beds were confortable. Be aware of the security deposit. If you pay with a credit card, they charge you $100.00. This amount is charged and not put on hold like most of the hotels or motels. This means that like me, since it takes a 4-5 days to get the refund, if you get your credit card bill before the credit is issued, well you have to pay the $100.00 security charge and wait fir your next credit card bill you see the credit applied. This fir me is a big NO..NO..

    Stayed in March 2025

  • Reviewed: 28 March 2025

    6.0
    Horrible
    • Business trip
    • Solo traveller
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    It’s was dirty

    Location

    Stayed in January 2025

  • Reviewed: 19 March 2025

    4.0
    Disappointing
    • With a pet
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Loud noise

    Stayed in February 2025

  • Reviewed: 7 March 2025

    5.0
    It was ok for one night but I personally wouldn't go again.
    • Leisure trip
    • Solo traveller
    • Superior King Room Disability Access Roll-In Shower Smoke Free
    • Stayed 1 night

    I didn't like the bed, very uncomfortable for me but probably fine for someone younger. Also the decor was very drab.

    The entrance was really nice and I could see the potential if someone was willing to invest a little time and money to the decor but I was only staying one night so it was ok. The bathroom was great and the size was fantastic.

    Stayed in January 2025

  • Reviewed: 27 February 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    Not smelling strong odor of pot coming from rooms. It's suppose to be non-smoking.

    Stayed in January 2025

  • Reviewed: 14 January 2025

    5.0
    Passable
    • Business trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    No breakfast 🥞🥞🥞

    Ok reception

    Stayed in January 2025

  • Reviewed: 30 December 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    It was cold in the room. Trash was not emptied towels looked dingy. I was in room 232.

    Stayed in December 2024

  • Reviewed: 21 October 2024

    7.0
    My stay was decent.
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    Needs to be freshen up with paint, working remotes and refrigerator. Need to have a fresh spell.

    Look nice from outside.

    Stayed in October 2024

  • Reviewed: 23 September 2024

    7.0
    Son & grandmother birthday trip.
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The distance to walk to my room with a disability. Hallways were not warm & inviting, ice machine on 1st floor was broken had to use 2cd floor machine. No signage telling where the ice machine was.$3 vending machine drinks 🤯. $1.50 pretzels. Old building smell.

    Location, felt safe. Near stores, gas stations, local airport, restaurants and hwy 95. Room was clean and neat. Price was decent.

    Stayed in September 2024

  • Reviewed: 22 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Need to follow instructions when someone tell you in advance for ask both rooms together mean it together not 3 rooms away each other

    None

    Stayed in July 2024

  • Reviewed: 23 June 2024

    4.0
    Disgusting!!! I will never stay at Red Roof Inn and Suites Wilmington-New Castle again
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    They would not give additional linen to accommodate the amount of people staying. When asked the manager stated "well peoplebring there own" I had to buy my own. Additionally, there were roaches running about in the rooms and hallway. They also required a refundable deposit that should have been returned upon check out and they never refunded my deposit.

    The location was convenient.

    Stayed in May 2024

  • Reviewed: 21 June 2024

    4.0
    Bad experience good. Area. Big parking. Bugs dirty
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Smells lot dirty need. Pest control 🎛️

    The parking

    Stayed in June 2024

  • Reviewed: 29 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    I did not like the first room we were given. It was absolutely horrid. The toilet seat was broken. The room smelled disgusting. There were no bedspreads on the beds. The door to the adjacent room (that was not ours) had a very flimsy broken lock, that made me feel very unsafe. The whole first floor, which is where the first room was located, was loud and smelly, making me very uncomfortable just walking through the hallways. *The very kind lady at the front desk exchanged that room thankfully and gave us a room on the second floor.* Which appeared to be much better than the first floor. There was not a lot of noise and no unsavory characters roaming the halls, as on the first floor. But once settled into the second room, I started to notice some things. Although this room was not quite as bad. There was a large cockroach floating in the toilet upon first glance. There was some traces of feces splattered on the wall around the toilet. The air conditioning/heating unit in the room was broken. It worked, but not very well. (And the face of the unit was torn or smashed apart.) Overall it was not a very nice place to stay. *I will say that the only good part of this stay was the very friendly staff and for that much I am appreciative.*

    The staff was very accommodating, especially the lady at the front desk. The first room we were given was absolutely disgusting. She quickly gave us a new room (no upgrade though), and apologized for the inconvenience. Aside from that interaction, every staff member I had encountered was friendly and pleasant.

    Stayed in January 2024

  • Reviewed: 31 December 2023

    6.0
    If I come back to New Castle I stay in other place.
    • Family with young children
    • Superior King Room Disability Access Roll-In Shower Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Need a LOT OF WORK to many details that make look bad the hotel...

    The room is big

    Stayed in December 2023

  • Reviewed: 23 October 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Suite King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    The room smells like smoking 🚬 🚭 😩 real bad something happened real bad fire alarm come on urlly in the morning on Sunday in nobody came true my door 🚪 said we have to leave the building l wake on my own in when l get out the building was oh ready wet float water 💧 in the hallway, they don't even said sorry o apologize 😢 we check out urlly in the morning no good

    Location

    Stayed in October 2023

  • Reviewed: 13 October 2023

    5.0
    It was ok
    • Leisure trip
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    There was an event hall attached to the building that played music until 2:30 am

    It's an 85 dollar a night room. It was what it was

    Stayed in October 2023

  • Reviewed: 5 October 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior King Room Disability Access Roll-In Shower Smoke Free
    • Stayed 2 nights

    For a two person stay we were given 2 small towels 1 wash cloth and1 bathmat no hand towels we had to beg for extra towels. The woman at the front desk constantly acted annoyed. When I went to enter my room on the second night the card didn't work. I took it to the front desk, and she reprogramed it. It didn't work the second time she reprogramed it and it didn't work again. The third time she walked with me to the room and when it didn't work for me, she jiggled it around and got it to work and then looked at me like I was stupid.

    Room was clean and comfortable

    Stayed in October 2023

  • Reviewed: 4 September 2023

    6.0
    my stay was not so bad because I only went to sleep one night.
    • Business trip
    • Couple
    • Superior King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    all night very loud music near my room. Also the towels were old and looked dirty. plus a strong smell in the room. I think that if they paid attention to the guest reviews the hotel could be better, because clearly everyone is complaining about the same thing.

    The location was good. Perfect for me.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    5.0
    Cheaper for a reason
    • Leisure trip
    • Family with young children
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The door didn't lock and the floor was damp probably from the a/c.. breakfast was advertised but not available

    Staff was friendly

    Stayed in September 2023

  • Reviewed: 31 August 2023

    5.0
    If you're a pothead great place to stay
    • Leisure trip
    • Family with young children
    • Superior King Room Disability Access Roll-In Shower Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Room stunk of marijuana so bad we couldn't stand it. As soon as we walked in the door had to walk so far just to get to the counter to ask him for a new room and that one smelled just as bad. We will never stay there again. We will never recommend it. And the attitude was oh. It's legal here. It doesn't matter. I don't smoke it. I don't like it. It shouldn't stink.

    It was better than sleeping in my car if you're a pothead grace, place to stay

    Stayed in July 2023

  • Reviewed: 14 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior King Room Disability Access Roll-In Shower Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Coffee in room

    No breakfast

    Stayed in August 2023

  • Reviewed: 14 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    Room was a good size, need to invest in new linen, towels and comforter.

    Entrance was nice and clean

    Stayed in August 2023

Showing 1 – 25

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