Reviews of Extended Stay America Select Suites - Phoenix - Deer Valley 2 stars
20827 North 27th Avenue, Deer Valley, Phoenix, AZ 85027, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was nice and the staff was good.
Could have been cleaner
Dear Jeffrey, Thank you for sharing your feedback. We’re glad to know that you found the accommodations comfortable and appreciated the service provided by our team. At the same time, we apologize that certain aspects of cleanliness did not fully meet your expectations, as a well-kept environment is important for a pleasant stay. Your observations are valuable and will be used to guide improvements. We hope you will consider returning in the future, allowing us the opportunity to provide a visit that is even more enjoyable, welcoming, and reflective of the standards we strive to maintain. Sincerely, Hotel Management
Dear Jeffrey, Thank you for sharing your feedback. We’re glad to know that you found the accommodations comfortable and appreciated the service provided by our team. At the same time, we apologize that certain aspects of cleanliness did not… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewRoom was nice. No carpet which was nice. Bed comfortable. Shower had lots of pressure. Staff was nice. Had laundry facilities.
Floor could have been cleaner. I was told they dont offer cleaning until you've stayed for 14 days when there website says 7 days. They need to get there numbers straight.
Dear Jeffrey, We’re delighted to hear you appreciated the room’s comfort, the strong water pressure, and the convenience of the laundry facilities, along with the warm service from our team. Your feedback regarding the floor and the housekeeping schedule is valued, as it helps guide future improvements. It’s wonderful that your stay offered great value, and we look forward to providing an equally comfortable and enjoyable experience on your next visit. Sincerely, Hotel Management
Dear Jeffrey, We’re delighted to hear you appreciated the room’s comfort, the strong water pressure, and the convenience of the laundry facilities, along with the warm service from our team. Your feedback regarding the floor and the houseke… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewNothing
Whole place is a mess
Dear Ashley, Thank you for sharing your thoughts. We're truly sorry to hear that your experience did not align with your expectations. Guest impressions are incredibly important to us, and we take your feedback seriously. While it's disheartening to learn that your visit was not a positive one, your perspective helps guide our efforts toward delivering a more comfortable and welcoming environment. We hope to have the opportunity to better serve you during a future stay. Sincerely, Hotel Management
Dear Ashley, Thank you for sharing your thoughts. We're truly sorry to hear that your experience did not align with your expectations. Guest impressions are incredibly important to us, and we take your feedback seriously. While it's… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewClose to freeway and lots of food and shopping within a few blocks
You need to stop advertising saying breakfast is included when you no longer offer any type of breakfast, not even coffee
Dear Kristie, Thank you for providing your feedback. We are pleased to know that our location is convenient and accessible, with a variety of dining and shopping options nearby. We are committed to creating a welcoming environment for our guests and sincerely apologize for any instances where we may have fallen short of your expectations. We also acknowledge your concerns regarding our breakfast and regret any confusion this may have caused. Your observations are valued and will be communicated to our relevant team members. We appreciate your input and look forward to the opportunity to enhance your experience in the future. Sincerely, Hotel Management
Dear Kristie, Thank you for providing your feedback. We are pleased to know that our location is convenient and accessible, with a variety of dining and shopping options nearby. We are committed to creating a welcoming environment for our g… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 May 2025 · Stayed in April 2025
Verified reviewThe staff are the best
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in March 2025
Verified reviewthe room.
to many people walking around.
Dear Castleberry, Thank you for your feedback. We're glad the room met your needs and appreciate you bringing the foot traffic to our attention. We'll take this into account as we continue working to improve the guest experience. Your feedback is invaluable, and we invite you to give us another chance, assuring you of a more positive experience. Sincerely, Hotel Management
Dear Castleberry, Thank you for your feedback. We're glad the room met your needs and appreciate you bringing the foot traffic to our attention. We'll take this into account as we continue working to improve the guest experience. Yo… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewClean room. Friendly staff.
Some seedy people there. Albeit, some occupants getting back on their feet, which was nice to see. What wasn't was a domestic violence issue in my hallway. A man beating his woman as she was curled up on floor. I broke it up, informed management and the bad guy was told to leave. He should have been arrested. All of this was captured on hotel surveillance. I will not return.
Dear Thomas, Thank you for your honest feedback. We’re deeply concerned about the incident you witnessed. Safety and security are our foremost concern, and we appreciate you bringing this to our attention. On a positive note, we are glad to hear about your memorable encounters with our staff and that you enjoyed the clean room. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
Dear Thomas, Thank you for your honest feedback. We’re deeply concerned about the incident you witnessed. Safety and security are our foremost concern, and we appreciate you bringing this to our attention. On a positive note, we are glad to… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe staff very knowledgeable and friendly!!
To get something to eat without a car, was a far walk!
Dear Steph, We're delighted our team made a positive impression and that your overall stay was enjoyable. We understand that dining options may have been a bit distant, and we appreciate your feedback. We look forward to welcoming you back to Extended Stay America for another great visit soon. Sincerely, Hotel Management
Dear Steph, We're delighted our team made a positive impression and that your overall stay was enjoyable. We understand that dining options may have been a bit distant, and we appreciate your feedback. We look forward to welcoming you b… Show more
Reviewed: 6 May 2025 · Stayed in April 2025
Verified reviewPrice & false reviews.
Smells, threadbare sheets, drapes worn to holes, plumbin'g gross with leaks, turn on or off nearly unmovable. Pillows smelled dirty like dust mites. Matress. smell dirty & musty. No night or weekend staff. Clothes trolly locked up, no help.
Dear William, We sincerely apologize for the issues you encountered during your stay. The conditions you described are not reflective of the standards we strive to maintain, and we regret the inconvenience and frustration this caused. Your feedback is invaluable, and we will address these concerns with our team to improve room maintenance, cleanliness, and service efficiency. Thank you for bringing this to our attention. We truly appreciate your input and hope to have the opportunity to provide a much better experience in the future. Sincerely, Hotel Management
Dear William, We sincerely apologize for the issues you encountered during your stay. The conditions you described are not reflective of the standards we strive to maintain, and we regret the inconvenience and frustration this caused. Your… Show more