5505 Merchant Center Boulevard, Knoxville, TN 37912, United States
#99 of 107 hotels in Knoxville
Guests' ChoiceBased on 84 hotel reviews
4.8Cleanliness
5.4
Comfort
5.5
Location
6.0
Facilities
5.4
Staff
7.2
Value for money
5.5
Free WiFi
5.6
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End of dialog contentReviewed: 17 May 2025
Jamie
United StatesAll the drugs and people asleep in their cars when they got drunk and could not get on the WiFi
Nothing
Stayed in April 2025
Reviewed: 29 December 2024
Alicia
United StatesCheap
Stayed in December 2024
Reviewed: 18 June 2024
Wendel
United StatesA $250 deposit is required. That IS NOT mentioned on this site. And it SHOULD BE. There's a huge difference from think you have to have $80 available in your account or $330 available. makes me not want to use this site.
Stayed in June 2024
Reviewed: 13 October 2023
Arthur
United KingdomBathroom is very tired, bed not very comfortable. VERY noisy vehicle outside Reception door at 5am with engine running unnecessarily. Very noisy plumbing from adjacent rooms. Despite advert on Booking.com, the owner does not provide breakfast. Apparently "business is quiet so it's not worth it". Annoyed as I would have stayed at similar place close by that also offered breakfast included for the same price. Also, surprised at being asked for a $100 cash deposit as I'd used Booking.com. Bizarre.
Renee helpful on Reception. Room was ok, but see below.
Stayed in October 2023
Reviewed: 2 October 2023
Bryant
United StatesBed squeaked. Coffee in lobby out for repairs. Hotel rather dingy. Hole in bedspread.
Stayed in October 2023
Reviewed: 21 May 2023
David
United StatesNo breakfast as advertised, just juice and coffee.
Stayed in May 2023
Reviewed: 4 April 2023
Cynthia
United StatesNo breakfast even though it was advertised.
The shower head had good power and the water was nice and hot
Stayed in March 2023
Reviewed: 31 March 2023
Hideki
JapanWiFi didn't work well at all for whole stays.
It's easy access from highway, and I can walk to Gas Station to get drinks and so on. There are many restaurants near by.
Stayed in March 2023
Reviewed: 21 August 2025
Scarlett
United StatesNothing the people where rude and the room was horrible super nasty as well as the shower looked like someone died in it the bed was the cheapest bed money can buy
Nothing the people where rude and the room was horrible super nasty as well as the shower looked like someone died in it the bed was the cheapest bed money can buy
Stayed in August 2025
Reviewed: 17 July 2025
David
United StatesI requested a non-smoking room. The only room left in the entire building was a smoking room. The manager let us try to see if it was acceptable. Unfortunately it was not. Had to cancel our reservation and get another hotel.
Friendly staff at check in.
Stayed in July 2025
Reviewed: 13 July 2025
Celline
United StatesCockroach infestation
Stayed in July 2025
Reviewed: 2 June 2025
Townsend
United StatesThere was no br
Stayed in March 2025
Reviewed: 18 May 2025
Pastor
United StatesEverything.
Didn't stay at this location for more than 10 minutes. Lots of filth and homeless people in the parking lot. Room was disgusting. After 10 minutes I left and went to the Holiday Inn.
Stayed in May 2025
Reviewed: 18 May 2025
Joseph
United StatesThe 10 meth heads out back screaming and cussing, sleeping under the only stair set to the upper floor, needle caps on the sidewalk. Then we make it inside our non smoking room that smells like cigarettes and has burn holes all in the sheets, also someone had taken the batteries out of the remote, so no TV. If I’d had my kid with me we would have absolutely not stayed here. Then about 6am I hear someone puking outside my door, then a car alarm went off for about 30 minutes. Management needs to collaborate with law enforcement on clearing up their facility.
The lady at the front desk was an angel. The management should be ashamed leaving this lady there alone with all the riff Raff out back.
Stayed in May 2025
Reviewed: 5 March 2025
Alison
United StatesCustomer service nasty rooms and poor quality of communication between booking and room spent 2 hours at desk trying to get my reservation straighted
Nothing
Stayed in March 2025
Reviewed: 2 January 2025
Md
United StatesNO BREAKFAST. CHECK OUT TOOK LONGER DURING MORNING.
BASIC.
Stayed in January 2025
Reviewed: 10 December 2024
Rod
United StatesMy room wasn't clean, bed wasn't made, no clean towels, room completely not cleaned by housekeeping, my heat didn't work had to sleep fully clothed, no breakfast at all and the booking said breakfast, I want someone from corporate to contact me please.
Stayed in December 2024
Reviewed: 11 November 2024
April
United StatesRoom dirty bedspread had cigarette burns toilet overflowed homeless man knocked on the door and asked for money someone knocked on the door at 2am very scary
Check in was easy
Stayed in November 2024
Reviewed: 21 October 2024
Claire
United KingdomIt was dirty , and poorly maintained . We were woken at 12.30 am by a huge argument outside our room for which the police were called and in the morning saw a guy hurl a bottle at a car
Nothing
Stayed in October 2024
Reviewed: 26 September 2024
Levonia
United StatesThe cockroaches, the drug deals and prostitution in the parking lot
Nothing
Stayed in September 2024
Reviewed: 18 August 2024
Esteban
United StatesDirty tub,humid smell🤮,it even made my dyes burn,ac not working properly and to top all that it was priced way to high it should be priced at $60 or less not $100+tax there’s also all kinds of drugadics walking everywhere it looked more like a model in th the middle of the hood
People that works there is nice
Stayed in August 2024
Reviewed: 2 July 2024
Kelly
United StatesI liked everything. I will be back soon
Comfortable
Stayed in July 2024
Reviewed: 28 June 2024
Anthony
United StatesI didn’t even get to stay at this hotel the owner would not let me in my room I had a Lyft drop me off at this location and the owner was out so I waited like 45 mins for him to return and I had my bag of clothes with me and because I only had my bag with me and no vehicle he would not let me in my room and accused me of being homeless and I explained to him I was brought by Lyft and offered to show him my Lyft receipt that I was brought there he refused and asked me to leave I ended up having to book another room at another hotel
I didn’t like anything
Stayed in June 2024
Reviewed: 15 June 2024
Byrd
United StatesSheets were all burnt up and worn out rooms need cosmetic work done on them. There is no breakfast at this hotel needs to be removed from listing. Had to give a 150.00 cash deposit
The staff was friendly
Stayed in May 2024
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