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  5. Reviews of Extended Stay America Suites - Phoenix - Chandler - E Chandler Blvd

Reviews of Extended Stay America Suites - Phoenix - Chandler - E Chandler Blvd 2 stars

5035 East Chandler Boulevard, Ahwatukee Foothills, Phoenix, AZ 85048, United States

#132 of 144 hotels in Phoenix

Guests' Choice

Review score

Based on 95 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.5

  • Location

    7.8

  • Facilities

    6.5

  • Staff

    7.2

  • Value for money

    6.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 3 April 2025

    5.0
    Dirty room
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It was affordable but very dirty room. Under the beds was so filthy. The shower needed to be scrubbed. The bed was very uncomfortable. I didn't make a big deal because I had no where else to go. Could use a better cleaning.

    Stayed in March 2025

  • Reviewed: 15 March 2025

    7.0
    Convenient and good
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bath tub was dirty

    Location

    Stayed in March 2025

  • Reviewed: 5 March 2025

    5.0
    Bad service, never coming back.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    No breakfast! Muffins were promised but stayed a week and never saw one. Coffee pot promised in the room. Had to go get one but had no coffee for it. Staff was not friendly or helpful. Asked for late check out and was promised, however, left and came back and they had locked us out of our room.

    The location was very good

    Stayed in March 2025

  • Reviewed: 16 February 2025

    5.0
    Decent
    • Business trip
    • Couple
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I couldn’t reach the front desk to have them leave a key for my wife who is arriving later than me and after I wanted to go to bed

    Stayed in February 2025

  • Reviewed: 9 October 2024

    7.0
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 7 August 2024

    7.0
    Price was appropriate for what we paid for.
    • Family with young children
    • Superior Studio with Two Double Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It wasn't that clean and couch was dirty and the sofa bed linen was stiff. Floors were sticky we brought are own cleaning supplies to clean floors.

    It was roomy accommodated my family and pets. Excellent pricing.

    Stayed in August 2024

  • Reviewed: 23 June 2024

    7.0
    Over good place would stay again as it is reasonable for price
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    No attention to detail such as example: shower curtain too short and floods the bathroom while showering.

    Location proximity

    Stayed in April 2024

  • Reviewed: 11 April 2024

    6.0
    Good stay for a quick night. Needed a place to stay for a few hours and it was quiet, felt safe and comfortable.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The couch was torn to pieces.

    Very quiet and felt safe as a solo traveler

    Stayed in March 2024

  • Reviewed: 3 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could of had better pillows and updated tv service the drawer was broken and there was a burn mark on the kitchen counter

    The staff was friendly and it was a easy check in and in a great location

    Stayed in March 2024

  • Reviewed: 5 April 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    poor condition and dirty

    location

    Stayed in March 2023

  • Reviewed: 28 July 2025

    2.0
    Unexpected let down
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The first room we were placed in had a broken toilet. The second room the night stand drawer was broken there were no blankets, only sheets. There was a weird stench coming from the shower drain. Months of OLD hair, paint and whatever else came up when we showered. Overall.is was disgusting

    The location

    Stayed in July 2025

  • Reviewed: 12 July 2025

    8.0
    Great experience friendly helpful staff and great price as well as location
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The toilet wouldn't flush had to plunge it after use.

    Price for a great room with amenities well maintained

    Stayed in July 2025

  • Reviewed: 24 June 2025

    1.0
    Was one of the worst places I've ever stayed
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Answered above

    This reservation was never fulfilled due to my payment card not working at check-in. I was never able to check in and was told the reservation was cancelled. However, the best morning I was charge the full amount for not checking in???? I have complained and asked to be refunded and cannot get any resolve. I am disgusted at how this business is ran. The desk staff are not nice at all and sém to have a problem with everyone who walks thru the door. The maintenance man lived in the room next to mine and yelled at anyone that pulled in to not work on their cars. There is only 1 housekeeper and she just walked in my room at 10am and casually asked if I'm checking out. Checkout is at 11 by the way. She didn't knock nor announce herself and scared my daughter half to death. Very sad to see such a nice place be ran by grumpy trash.

    Stayed in June 2025

  • Reviewed: 16 April 2025

    2.0
    Very poor
    • Business trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There was no parking besides all the way around both buildings, when asked for new towels I was refused as I was told I cannot get new ones as I wasn't staying long enough, or told to extend my stay to get clean towels? At the point of check in my reservation was cancelled without my knowledge so I had to rebook in person which only delayed my check in time. Also beds were not to comfortable as the middles would cave in making it hard to sleep right.

    Area of town as okay,

    Stayed in April 2025

  • Reviewed: 14 April 2025

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was falling apart. The shower was a hazard for sure almost hurt ourselves real bad because the shower floor had no non- slip stuff on it and the water pressure was super low and the temperature kind of did it's own thing. The room served it's purpose for sure but I probably won't go back.

    It was in the perfect location for our needs the entire weekend. Staff was cool

    Stayed in April 2025

  • Reviewed: 4 April 2025

    1.0
    Not good.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I never stayed at the hotel due to being overbooked, and the hotel isn’t contributing to a refund.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    1.0
    Awful
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was a very bad experience with the staff at the front desk. We got there super late that night and to find out the two last rooms they had smelled so bad.they even had some machines trying to clean the smell and they wouldn’t refund the money. Never stay at this place.

    Nothing it was a very bad experience with the staff at the front desk. Are both rooms smelled so bad and they didn’t want to give a refund.

    Stayed in March 2025

  • Reviewed: 24 March 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was no pool

    Everything was nice

    Stayed in March 2025

  • Reviewed: 24 March 2025

    1.0
    If the bus stop is your only other option
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Made a reservation for Me my wife and our 4 kids. The room was small, especially for a reservation for 6. I won’t say that it was dirty maybe just old. It smelled like someone sat in it smoking weed. Well noticed we only had 4 pillows when we were getting ready for bed. No problem so we went to the hotel lobby to ask for more pillows as no one answered the phone when I got down there they said they had no more pillows. She went in the back and she found one that almost felt like rolled up sheet stuffed inside of a pillow pillowcase. I explained we had six people in our reservation and we needed a pillow for each person. She said she would look for one and bring it to the room an hour goes by and still no pillow. So we go back down ready to leave this hotel because we are literally paying for a place to sleep and you don’t have pillows? Not even asking for extra just enough for each person to have one. This time after expressing our frustration the lady walks to an empty room to take a pillow it’s now ~10pm. The room also only has 4 bath towels and to get more I was told I had to bring dirty ones down to exchange. I’ll let you figure out how that worked out. DO NOT MARKET THIS AS A 6 AND NOT PROVIDE THE NECESSARY ITEMS FOR ALL 6 PEOPLE. Don’t go here. Not worth it.

    Location was probably the only good thing about this hotel.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    10
    Was a great stay staff was polite and very helpful
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Didn’t have anything I didn’t like

    The convenience

    Stayed in March 2025

  • Reviewed: 9 March 2025

    1.0
    Stressful, but poor quality hotel, Never again at this location!!
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    First of all, I was not expecting a dump!!! You get what u pay for. The price was reasonable. The location made it time consuming to turn right to get off the property each time. No pools,no extra amenities .The breakfast was very little to choose from. So we went across the street to Cracker Barre for a decent breakfast. The room was very depressing and noisy people all around us. I will never go to this location again.

    The only thing I liked about this place was the location. I was close to the restaurant we were meeting other family members for dinner.

    Stayed in March 2025

  • Reviewed: 7 March 2025

    3.0
    STAY Away 🤬
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I was checking in they were threatening to call police on a previous guest. I was immediately on high alert first they over charged me for my stay they charged my deposit included in my stay not separate as other places do. The place has shady people staying there my room smelled bad and had burn marks and ripped rugs and tears in curtains and they were charging 170.00 a night definitely not worth it. After I checked out 2 weeks went by they refused to send me my deposit I called they said found ashes in my room. I don't smoke I have asthma and every hotel I stayed after has returned my deposit they have scam system! Stay away. I fought with my bank. I will never stay here again I visit Phoenix often. Places like this rip you off cause they can only get drug addicts and low life's so when they get decent people they treat them poorly. STAY Away!

    Close to highway and casino

    Stayed in February 2025

  • Reviewed: 3 March 2025

    3.0
    Unhappy with quality and service
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Disability Access - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We found a bug when we first checked in so we thought maybe bug came in when ww entered. After we came back from dinner, we found 3 morr bugs in different areas. We spoke to staff but they said was unable to find tecnician to check. I cannot stand bugs. After my husband caught the bugs, I lay on bed to relax but was itchy all over me after 10 min. We had to cancel it and requested the hotel for refund. They agreed full refund but not happened yet.

    We like the location and reason pricing.

    Stayed in March 2025

  • Reviewed: 2 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great drive fresh near

    Stayed in March 2025

Showing 1 – 25

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