The room was filthy then I was double charged once through booking and then the property I was told it was resolved but I haven't received the payment yet also thought I would have been accommodated somehow for the inconvenience and again nothing .

Stayed in March 2025

I didn't like how somehow my payment didn't go through for booking. Pretty sure when I did my budgeting for November that I ended up paying twice for it. Had to go back after a few minutes when I first checked in because my card wouldn't open my room. The door closed funny, and I could see light through the side of it meaning the lock is what kept it closed. Not much in terms of food. I unfortunately had a lot of food that I needed to store because my friend and I were travelling up north for thanksgiving, but it would be a few hours before doing so after I checked out. Now I kind of new there would be no fridges there. But I had this large lady who didn't seem to care all that much. Not to mention when I asked if there was anything else I needed to do to checkout outside of giving the room card/key. She basically gave me a lifeless answer that was probably no. Just didn't seem to care. The shower head was poor. Shower curtain alone didn't do its job of keeping all the water off the bathroom floor as there was no shower liner.

The bed was big and very comfortable. It's nice that the room I was in had a stove, microwave and refrigerator. What else is there really to say. The AC/heating unit was quiet. Cannot complain about being able to sleep there for a night.

Stayed in November 2024

The front desk staff member there on the evening of Saturday, June 22nd was a poor representative for your company. We waited at the front desk for 15 minutes before being assisted by the front desk staff. (She was behind the desk but said she was busy.) I had previously booked the reservation through Trivago and billed by "BKGHOTEL AT BOOKING.COM. The front desk attendant said I needed to pay for the room and I showed her my receipt from BKGHOTEL and she said "no, you haven't paid for the room. You need to pay or you cannot say here." So, I paid a second time. (The following day my account showed I was billed twice but was told by the ES manager on duty that morning that I had to take it up with my credit card company. (I did but am out the money for up to 30 business days) We arrived for check-in around 10:00pm on Saturday evening and wanted to go to bed right away. We immediately noticed that our pillows were badly stained and smelled of hair and hair products.(absolutely disgusting) When I requested new pillows from the front desk they said they didn't have any other pillows to give us! I wouldn't accept that for an answer and informed her the web showed they still had rooms available and she could get pillows from one of those rooms. With great resistance she finally acquiesced, and took pillows from another room. Our bed sheets appeared washed, but had numerous stains and should have been replaced long ago. We both slept in our clothes.

The location was very convenient for our visit to Vancouver. The secured parking was very good. The room had clean towels and a warm shower. The heater/air conditioning worked well.

Stayed in June 2024

My room was dingy, dirty, and out dated. Bathroom was the same. I didn't even shower there. The Homeless and drug activity made me feel unsafe. Also there was no breakfast.

Not alot.

Stayed in June 2024

Room floors need to be cleaned and MOPPED

Cereal bars is not a breakfast!

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

It stated on Booking.com that a breakfast was included but it should have said a muffin and oatmeal was provided. The muffin was the size of a half dollar. It was pretty lame. No ice machines, no hair dryer or USB connections in the room, no alarm clock. The bed had a sheet and a very, very thin blanket and that's it. No comforter. There were 4 table or wall hung light and 2 didn't work. It was horrible. Never stay there again.

The price, but I guess you get what you pay for. But you know, $70/night is a lot of money and you used to get a lot for $70/night. Everything is changing for the worse.

Stayed in February 2024

Not clean when we ask them if they can clean the room they said it’s every 14 days cleaning,and stuff they are not look clean

Stayed in August 2023

Wish it has a pool n hot tub n more for breakfast

It’s nice, not trashy

Stayed in June 2025

The property was surrounded by homeless people. They were hanging out all over the place including the entrance. The lobby smelled so bad, like a honey bucket. It was dirty and just all the way around NASTY

I did not like ANYTHING

Stayed in June 2025

Read above

Nothing! From the start they put me into a room that was occupied. So I had to go to the office and trade rooms. The second room was dirty also but I ignored the floor that had toe nail clippings and banana stickers threw out the kitchen and sleeping quarters. At this point I needed to relax and rest from my stressful week I rented this $112 room to get away and relax. I needed a restful night for the maintenance at home that week was crazy remodeling the guest house and I didn't get must rest all week. So that night was ok until midnight when I got in a bubble bath and I hear 2 loud knocks at the door and someone get to open the door and come in. Immediately my heart stopped. Ii called the office c be there a young man answer and told me he think he seen a guy walk my way down the hall but couldn't be sure because they had no cameras in the hall! He told me he would look around the building. So I last wide awake with anxiety full board until breakfast at 630 when I got a cup of coffee because they only had dry Parmesan without a spoon and no granola bars or muffins like promised!. To say the least it was another sleepless night for with anxiety. I left soon after I drank my cup of coffee. Told my self never again.

Stayed in January 2025

Hospitality

Gated parking

Stayed in December 2024

Then stealing my money and not letting me stay

Nothing

Stayed in July 2024

Heard a dog barking at 5 am, and sound proofing less than adequate

Attractive and well maintained

Stayed in June 2024

Absolutely everything else. Room was dirty , floor counter bedside table only one towel for showering floor ect, a quarter roll of toilet paper upon arrival to my room no batteries in the tv remote, People smoking fentanyl in the parking lot of the hotel. The front desk lady and her accusations against my man and her arguing with me about it . The fact she lied to me about getting my refund back for the days I was no longer going to stay there and the amount of time it took to finally get my refund when I called her out on the policy about my refund

I liked the fact I was going to be able to have a kitchenette here

Stayed in June 2024

First of all, the smell of the hotel. From the moment you walk in it reeks of cigarettes, the staff are very unprofessional and under trained they seem like they don’t want to even be at work specially the night shift lady. The room was dirty and unsafe, the shows rod was literally broken and close to falling off the wall, the sheets smelled dirty and when I requested for extra pillows because I’m pregnant the staff said they didn’t have any extras, elevator and hallways smell like cigarettes and marijuana. Homeless are always hanging around the building outside, it felt so uncomfortable and unsafe, yelling and screaming late at night, I literally did not even trust my vehicle outside in the parking lot, I’m driving a 2024 and feared that it would get broken into or stolen. This was the worst experience ever

Nothing was good about my stay

Stayed in April 2024

The room was dirty, the shower pressure is poor and we asked for 2 forks and 2 plates. The front desk person said she would have to find some and wash them and we never received anything

It has a kitchen

Stayed in April 2024

Not much

Bad.

Stayed in April 2024

The amount of homeless that hang around.

The access to a kitchen and it was a very spacious room with double beds. They also had locked gated parking which I appreciate.

Stayed in March 2024

bathroom, toilet and sink was not cleaned and sanitized properly. scum all over the tub, floor was very dirty.

Stayed in March 2024

The girl at the front desk told me I would have to vacate the premises because the hotel had not received payment from booking.com. regardless of the fact I had confirmation receipt and proof of payment email and text rom booking.com and from the hotel. I was forced to get in touch with booking.com and was on the phone for over 2 hours doing everything I could to not get thrown out of my room that I had paid for.

Stayed in March 2024

The size of the room felt kinda cramped

The little kitchen in our room

Stayed in January 2024

Room was dirty and the carpet was wet and toilet was very dirty

Room was dirty and the carpet was wet and toilet was very dirty

Stayed in February 2024

The lady working the desk deserves a raise. 13+ hours traveling and being greeted with such good energy was a huge bonus. The property was clean and conveniently located. This is a good spot to stay while traveling if you need a hot shower and rest.

Stayed in January 2024