Reviews of Homewood Suites by Hilton Virginia Beach 3 stars
5733 Cleveland Street, Virginia Beach, VA 23462, United States
Loading
Guests also reviewed these properties:
Mauterndorf, Austria
Henlow, United Kingdom
Campos do Jordão, Brazil
Hafr Al Baten, Saudi Arabia
Tartu, Estonia
Radeburg, Germany
Tamariu, Spain
Bogotá, Colombia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was okay. Front desk staff were friendly.
Room was not cleaned the 4 days/ 3 nights we were there. We had to specifically request clean towels. Breakfast was great except for the 3rd day which was on 08/22/25. Most of the hot protein food (eggs, sausages) ran out and the person in charge on that day did not cook anymore. This was around 8:10am so folks were still coming downstairs for breakfast. Only food out was all the carbs (bread, waffles, cereal and oatmeal)
Thank you for your feedback!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewComfortable, open, staff was friendly, breakfast was good. Very inviting with different things to do.
Pool was small, building is older, water fountain did not work.
Thank you for your feedback!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThank you for your feedback!
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff were extremely friendly, the rooms were clean and the bed was very comfortable.
The pool needs to be cleaned more often
Thank you for your feedback! We look forward to seeing you again if you are ever in the area.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewRoom was very spacious and hotel staff were very nice! Would definitely book again!
Thank you for your feedback. We look forward to seeing you again.
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe cleanliness and friendly staff
Thank you for your feedback. We look forward to seeing you again.
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewIt was nice
The pool was freezing and the sauna wasnt really hot. They had not much of a variety for breakfast
Dear Sonia, Thank you for choosing Homewood Suites by Hilton Virginia Beach Norfolk Airport and for giving us a perfect rating! We're thrilled to hear you had an enjoyable and comfortable stay with us. As enhancing the guest experience is always a priority, we truly appreciate your feedback regarding the temperatures of the sauna and pool, as well as our breakfast offerings. Your comments will certainly be kept in mind for future improvements. It was a pleasure having you with us, and we hope to welcome you back soon for an even more enjoyable experience.
Dear Sonia, Thank you for choosing Homewood Suites by Hilton Virginia Beach Norfolk Airport and for giving us a perfect rating! We're thrilled to hear you had an enjoyable and comfortable stay with us. As enhancing the guest experience is … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI liked how the property was 15 minutes away from the amphitheater. It was nice that it had a pool, cornhole boards, and a putting green and of course breakfast
When we got there we were told our room wasn't ready yet. That was an hour and 15 minutes after check in time which is 4:00pm. Also I booked the hotel on booking.com and the lady at the desk told me I had to pay again because my card didn't go through their system, although I saw it had came out of my checking account
Dear Eric, Thank you for sharing your experience in detail. It is pleasing to know you enjoyed our great amenities, convenient proximity to the amphitheater, and the variety offered at breakfast. At the same time, the delay in having your room ready after the scheduled check-in time and the confusion regarding your payment understandably caused frustration. Your comments will be reviewed to ensure situations like this are handled more efficiently and with greater clarity in the future. We hope to welcome you back soon for an even better visit worthy of a perfect rating.
Dear Eric, Thank you for sharing your experience in detail. It is pleasing to know you enjoyed our great amenities, convenient proximity to the amphitheater, and the variety offered at breakfast. At the same time, the delay in having your r… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNo ac in the lobby. Poor hot water in the room
Dear Eric, We appreciate your feedback and regret that certain aspects of your stay fell short. The lack of air conditioning in the lobby and the issues with hot water are being reviewed by our facilities team to ensure guest comfort is prioritized moving forward. Thank you for taking the time to share your observations, and we hope you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating.
Dear Eric, We appreciate your feedback and regret that certain aspects of your stay fell short. The lack of air conditioning in the lobby and the issues with hot water are being reviewed by our facilities team to ensure guest comfort is pri… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe staff was very helpful and friendly, especially Kimberly.
Dear Evelyn, Thank you for your kind words! We're so glad to hear you had a positive experience with our team, especially Kimberly. We'll be sure to pass along your compliments. We hope to welcome you back again soon!
Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly and helpful when we needed something
The breakfast could have been a little better wasnt bad but could have been better
Dear Bobbie, Thank you for your feedback. We're glad our staff was friendly and helpful during your stay. We appreciate your comments about breakfast and will share them with our team as we continually strive to improve. We hope to welcome you back soon for an even better experience!
Dear Bobbie, Thank you for your feedback. We're glad our staff was friendly and helpful during your stay. We appreciate your comments about breakfast and will share them with our team as we continually strive to improve. We hope to welcome … Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in May 2025
Verified reviewThe breakfast was great, many options...
There was an issue with the hot tub, don't think it was working properly...
Thank you for your perfect rating! We are pleased you enjoyed your stay with us, particularly highlighting our team members and delicious breakfast. Having you as a guest of Homewood Suites by Hilton Virginia Beach Norfolk Airport was a pleasure, and we look forward to welcoming you back soon.
Thank you for your perfect rating! We are pleased you enjoyed your stay with us, particularly highlighting our team members and delicious breakfast. Having you as a guest of Homewood Suites by Hilton Virginia Beach Norfolk Airport was a ple… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewLoved the hotel the stay was just right .
Shower head needed to be cleaned had mold growing
Dear Sherry, Thank you for joining us at Homewood Suites by Hilton Virginia Beach Norfolk Airport! We're delighted that you had an excellent stay and enjoyed our comfortable rooms and the service from our team members. However, we apologize for any disappointment regarding the shower head, and we will share your comments with our team to ensure improvements are made swiftly. It was a pleasure having you here, and we hope to welcome you back for an even more exceptional stay in the future.
Dear Sherry, Thank you for joining us at Homewood Suites by Hilton Virginia Beach Norfolk Airport! We're delighted that you had an excellent stay and enjoyed our comfortable rooms and the service from our team members. However, we apologize… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewNice location,
The rooms had multiple things that needed to be fixed, called a worker up twice because the toilet was not flushing. Bathtub was clogged. Asked to switch room, hotel was booked. Took us 45 mins to check in. Need more staff at the check in counter
Dear Felicia, Thank you for staying with us and sharing your feedback. While we’re glad our ideal location suited your needs, we’re sorry to hear you had concerns during your stay. Our team will work quickly to address any issues with our accommodations, and we’ve noted your comments regarding our service to help us improve efficiency moving forward. It was a pleasure having you stop by, and should your travels bring you back to Virginia Beach, we hope you’ll consider staying with us again.
Dear Felicia, Thank you for staying with us and sharing your feedback. While we’re glad our ideal location suited your needs, we’re sorry to hear you had concerns during your stay. Our team will work quickly to address any issues with our a… Show more