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  5. Reviews of Homewood Suites by Hilton Southwind - Hacks Cross

Reviews of Homewood Suites by Hilton Southwind - Hacks Cross 3 stars

3583 Hacks Cross Road, Memphis, TN 38125, United States

#66 of 111 hotels in Memphis

Guests' Choice

Review score

Based on 190 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.0

  • Location

    8.1

  • Facilities

    6.6

  • Staff

    7.8

  • Value for money

    6.8

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 26 May 2025

    7.0
    Mediocre probably won’t stay again honestly…
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was 1/10 horrible I’ve never seen oatmeal that had water floating on top like soup and the grits were way undercooked and gritty hard…the eggs was watery too…only thing was fresh was muffins and coffee unfortunately…

    Location and it was nice and clean staff was helpful and friendly

    Stayed in May 2025

  • Reviewed: 31 March 2025

    6.0
    Condition of room.
    • Business trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The showers door was broken, and chairs in the kitchen were very old and peeling. The couch was not as it should be. Also, the towels did not smell fresh. And the bed sheets had brown stains .

    Stayed in March 2025

  • Reviewed: 7 October 2024

    7.0
    By the time she found my info I was frustrated and left I still was charged almost 200 dollars and didn't stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The lady at the front desk was rude I let her know I had a reservation she act as if she could find it I gave her a confirmation number and all she still couldn't find it asking dumb questions like when did u book it does it matter if I have a confirmation number u should see it so the other lady said it's there she pulled it up

    The location is nice

    Stayed in October 2024

  • Reviewed: 1 October 2024

    8.0
    I think I’ll stay again oh and breakfast was great
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom could have been been bigger

    I liked the area it was in ..surrounded by lots of restaurants and stores… didn’t have to get on the interstate to get where we was going.

    Stayed in September 2024

  • Reviewed: 2 August 2024

    8.0
    Comfortable for our needs
    • Business trip
    • Group
    • King Studio Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Housekeeping is a little lacking and furniture needs updating.

    Convenient location and parking facilities.

    Stayed in August 2024

  • Reviewed: 30 July 2024

    8.0
    Sweet home away from home!
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The kitchen is functioning and yet needs a bit of facelifting. The stove was rusty, but we made do. Like I mentioned, the people there will make you feel at home, so overall, we loved our stay! Thank you (Shanika). Sorry if I misspelled your name.

    Every single staff we met and interacted at the hotel made us feel at home. They were pleasant to carry a conversation with and help us with our needs during our stay. The light bulb of the floor lamp in our room was missing. The staff was so quick to fix it for us. The best part is the pool and basketball court where kids get to play together. It is close enough to places we wanted to visit, e.g., Stax MuseumGraceland, as well as to phamercy, stores, and restaurants. The choices at breakfast were fantastic, fresh with lots of varieties!!!

    Stayed in July 2024

  • Reviewed: 24 June 2024

    7.0
    Overall, beds were comfortable, it was quiet and we were greeted to nice breakfast.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Room I booked was not available so they gave us two rooms! I was happy about that. Unfortunately they were far from each other. We were traveling with our children and the second room was musty and smelled like weed. Thankfully, the one bedroom ended up being big enough for our family and we were comped the difference. The only complaint about the room we stayed in was there were leftovers from Olive Garden from the previous guests in the refrigerator . We did make front desk aware of above complaints.

    Pool looked well maintained. Numerous grills to use if you didn’t feel like going to dinner, which were right by the pool. The one bedroom suite has a full size refrigerator, two burner electric oven, dishwasher and sink. Great if you have kids and/or staying numerous nights. Big lobby for breakfast, which was included in the stay! Breakfast included a waffle bar, eggs, sausage, hot and an assortment of cold cereals, yogurt and assortment of bakery/breads, and of course juices and coffee Location was about 25 mins to Beale St but not a bad drive.

    Stayed in June 2024

  • Reviewed: 16 April 2024

    8.0
    Considering everything it was a good stay
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Security could be better

    Access to my vehicle

    Stayed in April 2024

  • Reviewed: 29 February 2024

    7.0
    Homewood suites review
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Maid service only every other day so no fresh towels. Had to get them and the furniture in the room was a bit ratty

    Nice rooms comfortable beds.

    Stayed in February 2024

  • Reviewed: 26 February 2024

    8.0
    It could’ve been better, but I’m satisfied with my experience.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The toilet ran literally all night and scared me and my toddler out of our sleep several times throughout the night.

    It was in a quiet area which made the stay pretty peaceful.

    Stayed in February 2024

  • Reviewed: 1 December 2023

    8.0
    It was very nice
    • Business trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast was very kind,alot of people don't eat pork so it would be nice if you could have some turkey sausage or beef and label it so the people will no what they are eating

    Stayed in November 2023

  • Reviewed: 18 September 2023

    7.0
    Good
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We went to pick up a pizza & upon returning.only to find security with a barricade for some reason & perplexed as to our names were not listed on the room. We were able to park & go inside to see why that was so. As we entered to speak to the front desk the person who checked us in. We inquired as to why our names on the room that we paid for. He comes back in and says that he forgot & told the person at the front desk to give us a parking decal. I still would like to know why was our room not in our names or why we were not given a decal aware that there their security would be on the property every night?

    Loved the cleanliness of the room. The separation of the room & clean towels

    Stayed in September 2023

  • Reviewed: 22 June 2023

    8.0
    Great stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Gravel needed repairs upon entering

    Location

    Stayed in March 2023

  • Reviewed: 6 June 2023

    7.0
    Okay stay for the price and convenience
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights

    I did not like the fact that I asked for a high floor and extra pillows but didn't receive those options. I smelled marijuana the whole time we were there and the bathroom was not clean. We had to ask for the pillows and linens for the sofa bed while others I've stayed with had the items in the closet.

    The location was just where we needed to be. It was pretty close to everything so we didn't have to go far. The room was very quiet and spacious. The price of the room was okay despite the minor dislikes I had with the room.

    Stayed in June 2023

  • Reviewed: 4 May 2023

    6.0
    could have been better
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    we had no hot water and when we called they said let us know before showering and we will turn off and turn on your water. 😡

    clean

    Stayed in April 2023

  • Reviewed: 12 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Condition of room, broken tp holder, taped carpet, torn curtains. Breakfast was not good.

    Easy to get to, safe area, room size

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    It was good

    Stayed in March 2023

  • Reviewed: 23 March 2023

    7.0
    the staff was nice, location was good, disappointing in the room quality vs the pix. another room appeared and gave off
    • Business trip
    • People with friends
    • Deluxe One-Bedroom Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the room was a older version advertised. furn was dirty, holes and burnt spots in carpet, bathroom tub/toilet old and peeling

    the property was clean, nice, convenient

    Stayed in March 2023

  • Reviewed: 14 March 2023

    7.0
    close to wedding venue, good value for the money
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There were some ants outside and inside of our room. The carpet had major stains all over and needs to be changed. some molding in the bathroom baseboards.

    The rooms were spacious and have separate areas which is perfect for families. lobby was also big and comfortable. overall the room was clean and most importantly the bed was clean and comfy.

    Stayed in March 2023

  • Reviewed: 8 November 2022

    8.0
    NO HOT WATER
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The water was cold and the bathroom had mildew in the shower and shower doors.

    They staff was great and the room was very comfortable.

    Stayed in November 2022

  • Reviewed: 10 September 2022

    8.0
    Great place
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Asked for towels and never received them.

    The breakfast was good. , small selections but good.

    Stayed in September 2022

  • Reviewed: 11 August 2025

    3.0
    The property was poorly maintained, with unhelpful staff, broken amenities, noisy air conditioning, and dirty, damaged l
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The front desk staff was unfriendly, unhelpful, and minimally responsive. Many features throughout the property were either malfunctioning or completely inoperative, with outdated and broken items visible everywhere (including chairs, outlets, and wallpaper). The air conditioning was excessively noisy, and the bed sheets, though supposedly clean, were dirty and torn.

    Neighborhood.

    Stayed in August 2025

  • Reviewed: 14 July 2025

    5.0
    I stayed here last year but returning you can really tell things have changed drastically!
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    The room was not clean at all. There seemed to be throw up on the pillows, curtains and couch. It smelled very closed in, not fresh at all.

    I liked that the pool was warm. We had a good view. The rooms were pretty roomy. Our bathroom was pretty clean.

    Stayed in July 2025

  • Reviewed: 15 June 2025

    1.0
    DO NOT STAY HERE!!! YOU HAVE BEEN ADVISED!!!
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel looked, smelled, felt dirty just walking in to the reception area.it was confirmed when I got into the room. The a/c wasn't cooling, the linens where obviously not changed because they had wrinkles and had soiled spots on it. There were also stains on the countertops. I complained to the front desk and they put us in a different room. The a/c was better but again there were linens that had not been changed because they were wrinkled, carpet looked old and the whole hotel smelled like a fast food restaurant. It smelled like fried chicken. Very disappointed with Homewood Suites, I have stayed at many Homewood Suites and this was worse than a Motel 6.

    Nothing. I was about to see about cancelling and going somewhere else.

    Stayed in June 2025

Showing 1 – 25

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