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Reviews of Homewood Suites by Hilton Palm Desert 3 stars

36999 Cook Street, Palm Desert, CA 92211, United States

#28 of 48 hotels in Palm Desert

Guests' Choice

Review score

Based on 126 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 18 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    Good breakfast with hot options, clean facilities and room, helpful and courteous staff.

    Stayed in May 2025

  • Reviewed: 26 April 2025

    9.0
    Nice hotel, disappointing food
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was a little uncomfortable. The shower took like 5 minutes to get hot. Breakfast was a little meh considering we've eaten at many Homewood suites and had a huge variety of foods at other hotels. For the price of the room (over 300 for one night!), I expected at least a decent breakfast. Coffee was like water, and not even hot, barely lukewarm, and not a good choice of creamers. Oatmeal was like paste. Potatoes were rock hard or just dehydrated to hell. I usually dont mind powdered eggs, but these ones were weirdly textured and very wet. The only thing we actually enjoyed was the kielbasa sausages. We were highly disappointed in the breakfast. We possibly would stay again if in the area and the prices were a little lower. Thinking prices were jacked up because of Stagecoach.

    The room was a great size. King suite. Everything was clean and fresh. The front desk guy was kind and informative and got us checked in quickly. Good location, 5 minutes from the Acrisure arena where we were attending a concert. There are lots of food options in the area, some within walking distance.

    Stayed in April 2025

  • Reviewed: 3 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Love the clean skin and hair care products. Also, the bed was great because it was firm. Having water, coffee, and tea available 24 hours were great. The bad part is the location. It was the only area with a crazy sand/dust storm. Other nearby areas like Palm Springs were fine and pretty calm. But this area was crazy, like on another planet. Someone with severe allergy like me was very affected by it.The only thing the hotel can do is possibly consider changing the 2 automatic front doors to not open at the same time, letting everything in to the lobby and dining area.

    Stayed in March 2025

  • Reviewed: 10 January 2025

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Very comfortable

    I enjoyed my stay, great customer service.

    Stayed in January 2025

  • Reviewed: 1 January 2025

    9.0
    Would stay again.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Long wait for breakfast

    The staff were fantastic. Very nice and helpful. Making check in and check out so easily!

    Stayed in December 2024

  • Reviewed: 31 December 2024

    7.0
    The location was great near a lot of restaurants shopping, beautiful area.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately, we were on the third floor and right after checking in. We had the neighbor underneath us complaining. We had staff at our door three times before even being there an hour. It was just a little unsettling because we hadn’t even got our luggage set up yet and the other guest just continued complaining. And it was barely 6:30 PM

    The friendliness of staff staff were very helpful, caring and really appreciate it making you feel comfortable.

    Stayed in December 2024

  • Reviewed: 23 September 2024

    9.0
    good
    • Business trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    room

    clean and breakfast

    Stayed in September 2024

  • Reviewed: 13 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    our room was a little further from the elevator than I would have preferred. I have mobility issues. But I never told any one. It's my problem I did not ask the clerk when we checked in. I did not ask about hand held shower heads and grab bars in the shower or grab bars next to the toilet

    The suite was what I expected. roomy comfortable clean.

    Stayed in September 2024

  • Reviewed: 31 August 2024

    8.0
    I love that the property is dog friendly and quiet.
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not having a sponge and soap for the kitchen. Has to use a towel the first day then go out and buy them the next day.

    I really like the size of the room and the kitchen. Wish we knew beforehand there wasn’t dish liquid dish soap to maintain cleaning

    Stayed in August 2024

  • Reviewed: 4 August 2024

    9.0
    Comfortable hotel room with kitchen. The location was great, with nearby stores and food places.
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast buffet

    Stayed in July 2024

  • Reviewed: 20 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 14 nights
    • Submitted via mobile

    Staff were very friendly but our room was “old” and getting stove top fixed was problematic. Wednesday reception wasn’t close to par for Hilton standards, which was kind of strange because breakfast was great.

    Staff were ver friendly

    Stayed in May 2024

  • Reviewed: 5 May 2024

    7.0
    It was a good stay, served its purpose.
    • Leisure trip
    • Group
    • King Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    The kitchen

    Stayed in April 2024

  • Reviewed: 19 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    Nothing

    I loved having a kitchen and larger room.

    Stayed in April 2024

  • Reviewed: 27 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights

    There were only two chairs for a family of four with two small children to sit at a table. and the king size bed was not very comfortable.

    Stayed in November 2023

  • Reviewed: 10 November 2023

    9.0
    Great experience.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 9 nights
    • Submitted via mobile

    Nothing.

    Great location great breakfast and Wednesday evening cocktail party. Very friendly staff very accommodating with any needs that you had that came up. Would stay here again as it was clean comfortable and they changed breakfast menus frequently well done management and staff work great they knew your names when you came back every day. Well done.

    Stayed in November 2023

  • Reviewed: 14 August 2023

    7.0
    Comfortable
    • Business trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It is a little bit dated. Some updating would be good.

    Comfortable, convenient, polite stuff, clean 

    Stayed in August 2023

  • Reviewed: 6 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bags of trash in the hallway overnight not nice to walk by. Pool area not clean, towels inside the pool and all over the ground. We had to bring our own towels no clean towels in the pool area at 8:15 A.M.

    Staff and room great

    Stayed in July 2023

  • Reviewed: 26 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Studio Suite - Hearing Access/Non-Smoking
    • Stayed 1 night

    Had no hot water at night or morning. To tired to call maintenance Other than that the stay was fine.

    Stayed in March 2023

  • Reviewed: 3 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pet fee is excessive. The room was not thoroughly cleaned.

    The breakfast was able to accommodate dietary restrictions.

    Stayed in January 2023

  • Reviewed: 10 September 2022

    7.0
    VERY GOOD!
    • With a pet
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 5 nights

    It was all good.

    Stayed in September 2022

  • Reviewed: 16 August 2025

    10
    Will stay again when traveling through.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Court yard for safe dog walking at night

    Excellent location, safe close to freeway, food gas etc

    Stayed in August 2025

  • Reviewed: 15 July 2025

    10
    Love the free breakfast and friendly staff
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints at all

    Great location, great staff and very clean

    Stayed in July 2025

  • Reviewed: 5 May 2025

    10
    This is a very comfortable, nice, clean affordable hotel. Close to everything.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There’s nothing I didn’t like

    All the staff was very kind and polite and helped us with everything we needed to accommodate the family of 16

    Stayed in May 2025

  • Reviewed: 13 March 2025

    1.0
    Miserable. Drapes with holes, carpet filthy and rolled up, foot ottoman black from dirty shoes
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    See above

    Filthy room, manager said he had budget to upgrade rooms. Stated hotel is 20 years old and not due to be upgraded until 2026. Offered a $200 credit through Booking.com. Have not seen it. Booking tried to move us to Homewood Suites in La Quinta but this property would not release our funds to transfer to La Quinta. This owner(s) are ruining Hilton's image and running this property into the ground. I will let the public know about this property and Hilton on social media

    Stayed in March 2025

Showing 1 – 25

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