Reviews of Homewood Suites by Hilton Cincinnati-Downtown 3 stars

NOTHING!!

I would give no stars if I could! Terrible customer service. We arrived after 5pm and our room was not ready. Once we finally got into our room. We left and went to the baseball game. When we came back, our room keys didn't work. The lady at the desk told us they made a mistake and let other guests into our room. No one ever apologized, not once, for all of their mistakes. The area is ghetto and trashy. There are bums everywhere. Also, you have to pay $40 for parking that only allows up to 12 hours of time. We will never be back! TERRIBLE!!

Close to Reds stadium and other attractions

In town

Breastfast

Ordered suite and no sofa bed And TV in bedroom wasn't working

The valet people were awesome and very helpful. (Darell - I am not sure if I spelled his name right, he worked nights and he was so helpful.

The hotel is out of carts for the luggage. The front desk girl (night shift) could do a little better with assisting and helping.

Space of suites

Needs to be updated

The billiard and the bar

That the billiards and bar were on separate floors

The location and the breakfast was the best part about this stay.

First of all, we are well seasoned travelers. We have stayed at many Homewood Suites and have never had a poor experience, this was a 3 family trip with a 3 night stay. The employee working the front desk was rude right away and made check-in very difficult. The AC in our room didn't cool, never got below 73-74 degrees and actually stop working all together 2 nights in a row with no compensation or room relocation offered. There was no ventilation system in the bathroom and the ajacine room was smoking marjijuania 24/7, which was coming through the AC vent, it was so bad we had to put towels at the bottom of the door to keep from getting high all day and night and when reported to the staff no one seemed to care that if you went in the bathroom you were getting contact high! It made bathing very difficult. Housekeeping kept busting in our room even though the "DO NOT DISTURB" sign was on the door. We asked for extra bathroom linens every day and never got them. Asked for extra pillows, bed linens and comforter for the sleeper sofa, never got those either. The staffs excuse as to why we didn't get them was because they didn't have any to spare because the hotel was sold out. Oh, and let's talk about how the sleeper sofa's paper thin "mattress" was so HORRIBLE, that the part of our family sleeping on it preferred to sleep on the floor. Overall this hotel and staff were the worst we have ever encountered. The location is perfect for anything downtown and the complimentary breakfast was great. I would NEVER recommend this hotel, not even to people I dislike. Don't book this hotel, just don't do it!

Staff was very nice. Liked the old building.

There was no safe in the room, the breakfast was very fair and no clock alarm in the bedroom.

It was walking distance to the theater I was going to.

There was no parking and it did not say we had to pay to park in the description. Their parking garage that you have to pay to park in was extremely dirty and the elevators did not work. There was no easy access to get inside the hotel from the parking garage. In all it was confusing and I paid almost $100 in parking in total. I will never come back for this fact alone. Other than that the hotel was clean and the breakfast was really good.

The location was convenient to places I planned to visit. The breakfast was delicious and well prepared. The morning and overnight staff were awesome! They were helpful, friendly, and caring especially the overnight front desk staff including security officer. The extra bonus of traveling security with room cards and elevators was a remarkable addition that I wished more hotels had available.

I can think of nothing because the entire experience went wonderfully.