Reviews of Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX 3 stars

The Room was nice and big and clean, and the beds were comfortable. The view was beautiful we enjoyed our stay I was able to park my car across the street in the garage, and we didn't have to move it at all everything was in walking distance

There was only one working elevator and the breakfast was just ok

The riverwalk was literally 7 minutes walking.

Out of 3 elevators, only 1 worked. The bathroom in our room smelled like sewage water.

Nice and clean

Only one elevator was working and no property parking you have to park on the nearest parking garage we payed 80$ for parking

I thoroughly enjoyed my experience at this incredible establishment on the night shift. There were two men who assisted me on those nights, and they were incredibly kind and helpful. They even provided me with the first aid kit after my fall. I am so grateful for the amazing place and staff. They are truly amazing!

The guy and woman who were making breakfast on Tuesday and Wednesday were phenomenal. He would talk to everyone and help kids with the waffles. He was definitely the stand out person in the whole place. I would come recommend this place to someone else because they made the experience much more memorable and set us up to have a fantastic day our last two mornings.

There was only one working elevator.

The property is in a good location . However, the room is really dirty and not kept up. The staff is amazing and very welcoming.

The halls smelled horrible. The tubs were dirty and utensils, the cleaning is horrible

Not good

The room was not cleaned

Loved the staff, the room, their complementary breakfast. Everything was walking distance. I'll definitely stay here again.

2 of the 3 elevators were out of order... the hotel has 15 floors, and only 1 elevator... crazy!

My stay was very disappointing. The room was dirty there was a beer can behind the couch, old eyelashes on the floor, and the sheets were stained. Clearly, it hadn’t been cleaned properly before my arrival. Definitely not the standard I expected.

- Location was excellent. Right next to the river walk and right next to the Tobin center where we saw a concert - Room was large and clean with a king bed - Breakfast was included - There’s a city parking garage right across the street for only $10/night

- One of the elevators was broken which made the wait take a while - Note that if you’re looking for a full kitchen, there is no stove or oven - only a microwave and fridge

I requested a crib on my reservation and never bring it to my room 🤷‍♂️

Breakfast and the walking distance to the places we need to go the staff where very understanding when we checked out early-

(The Staff )they new the elevators where the reasonn we checked out early The staff also could have informed us of the elevator situation when we checked in - the one day i stayed i was very un safe on the 10th floor with one elevator :(

I love that the property was able to help me with my stay. Booking.com did not reserve my reservation and when calling to speak with a representative I was left on hold for over 45 minutes.

Only 1 working elevator.

Awesome location walking distance to the Alamo and riverwalk

They only had one elevator that worked we had to take the stairs and had to carry our luggage and bags down the stairs when we left elevator never came

Great

Elevator was not working

It was close to the river walk and it across the street from the parking garage and the continental breakfast.

They only had one elevator working, the housekeeping didn't change out my bed sheets. The hotel don't have any type of free hotel parking. And the 50.00 deposit is taking to long to be credited back into my account. It's been over a week and I still haven't received my deposit back. The telephone in the bedroom wasn't working 😕

Not much.

I’m 8 months pregnant and only one elevator worked so we took the stairs most of the time. Our window in our room opened to a hallway. So we couldn’t look outside.

Clean, roomy, and nice overall.

Only 1 elevator was working so there was some long waiting.