Reviews of Home2 Suites By Hilton Phoenix Downtown 3 stars
125 E Jackson St, Downtown Phoenix, Phoenix, AZ 85004, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe helpful staff, the location, the location, the location!
Hard to find parking. Valet limited.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff was great helped us out in every way needed. Valet also
Thank you so much for your kind words! We’re delighted to hear that our team and valet staff were able to assist you and make your stay enjoyable. We look forward to welcoming you back again soon!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewMandatory valet
Thank you for your feedback. We understand that valet-only parking may not be ideal for everyone. At this time, valet service is the only parking option we’re able to provide onsite, but our team works hard to make it as smooth and convenient as possible. We’ll be sure to share your comments as we continually look at ways to improve the guest experience.
Thank you for your feedback. We understand that valet-only parking may not be ideal for everyone. At this time, valet service is the only parking option we’re able to provide onsite, but our team works hard to make it as smooth and convenie… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat place, great stay!!
Honestly nothing..
Thank you so much for your kind words! We’re thrilled to hear you had a great stay with us. We hope to welcome you back again soon for another wonderful visit!
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewStaff was not accomodating. They charge for valet parking about 45 USD + taxes a night. When you request your car back in the link they provide you, they require you to pay tips (every time you request tour car). I did not know the first time so we paid that extra. You can avoiod the tip fee bu asking for the car directly in the lobby. We only used the Valet Parking service the first night, and even though I let the valet and the front desk person I'd be only using it one night, they still charged be about 47 USD per night for the whole stay. They fixed the reimbursement rather quickly but was really annoying the parking situation.
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustrations you encountered with valet parking and the miscommunication around charges and tipping. That certainly isn’t the seamless and stress-free experience we want for our guests. While we’re glad the reimbursement was resolved quickly, we understand how this situation could have been frustrating during your stay. Your feedback is valuable and will be shared with our team so we can ensure clarity and better communication for future guests. We truly appreciate your comments and hope you’ll consider giving us another opportunity in the future.
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustrations you encountered with valet parking and the miscommunication around charges and tipping. That certainly isn’t the seamless and stress-fre… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast location hotel myself and family felt it was what we were looking for. Will recommend
Right now can't say there is anything
Thank you so much for your kind words! We’re delighted to hear that you and your family enjoyed our breakfast and that our hotel was just what you were looking for. Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay!
Thank you so much for your kind words! We’re delighted to hear that you and your family enjoyed our breakfast and that our hotel was just what you were looking for. Your recommendation means a lot to us, and we look forward to welcoming you… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewI was in town to do media work. My room was wonderful, the staff was wonderful, just an overall great experience. Kudos to Amanda & Kilsi specifically.
Everything was perfection!
Thank you for your wonderful feedback! We’re so glad to hear that your room, our staff, and your overall experience exceeded expectations. Amanda and Kilsi will be thrilled to know they made such a positive impact on your stay. We truly appreciate your kind words and hope to welcome you back the next time your media work brings you to Phoenix.
Thank you for your wonderful feedback! We’re so glad to hear that your room, our staff, and your overall experience exceeded expectations. Amanda and Kilsi will be thrilled to know they made such a positive impact on your stay. We truly app… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewCleanliness breakfast
Price to park was to high
We are thrilled you enjoyed your stay and hope to see you again soon!
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewConvenient to what we had planned and close to the airports
The breakfast needs an upgrade
Thank you for taking the time to share your feedback. We’re glad to hear our location was convenient for your plans and travels. We appreciate your comments regarding breakfast and will review them with our team as we look for ways to enhance the experience. We hope to have the opportunity to welcome you back and provide an even better stay.
Thank you for taking the time to share your feedback. We’re glad to hear our location was convenient for your plans and travels. We appreciate your comments regarding breakfast and will review them with our team as we look for ways to enhan… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewClose to Chase field
The valet parking cost, plus my car was not under covered parking. The breakfast was horrible
Thank you for your feedback. We’re glad you enjoyed our convenient location near Chase Field, but we’re sorry to hear we fell short with your breakfast experience and parking expectations. Your comments have been shared with our team so we can work on improving both areas. We appreciate you bringing this to our attention and hope we’ll have the chance to provide you with a better experience in the future.
Thank you for your feedback. We’re glad you enjoyed our convenient location near Chase Field, but we’re sorry to hear we fell short with your breakfast experience and parking expectations. Your comments have been shared with our team so we … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in May 2025
Verified reviewEverything
Nothing
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Downtown Phoenix Area!
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Thank you for your fantastic review! We are so happy to hear that you enjoyed your stay with us. We hope we can welcome you back for another great stay when your travels return you to the Downtown Phoenix Area!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable, and walking distance to the PHX Arena. Nice eateries within walking distance. Hotel isn’t outdated and the lounge area is nice with a snack shop and complimentary breakfast (we didn’t get to eat though because our flight left out before they were serving). Staff is super friendly and helpful. We had a pleasant stay and it was quiet even though it was completely booked due to a concert that night across the street (main reason we stayed here).
No complaints
Thank you for your excellent review! We hope to see you again soon!
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewIt was so close by our location we needed to go
Everything was fine nothing wrong
Thank you for your excellent review! We hope to see you again soon!
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in May 2025
Verified reviewThe breakfast was great and the people were friendly.
Parking situation was not very good and valet was expensive.
Thank you for being our guest. It is wonderful to know you enjoyed the breakfast and the staff. Your feedback has been passed along to the appropriate leadership team. We look forward to your next visit.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewWill be looking for one of these hotels in the future! EVERYTHING was EXCEPTIONAL!! paid extra for Valet Parking....was a great service :)
Cant' think of anything.....honestly :)
What a great review! Thank you. It is wonderful to know how much you enjoyed your stay with us. We look forward to the next time your travels bring you this way.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe location to our venue.
N/A
Thank you for the 10 out of 10 review. We appreciate you being our guest and look forward to your return.
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt was right across the street from the Phoenix Arena, we were able to walk to the concert we were seeing. The rooms were spacious and comfy.
The breakfast hot items could have been hotter, the eggs were luke warm. The only way to park there is valet which costs 45.00, which I feel was a little steep.
Thank you for taking the time to share your feedback! We're glad you enjoyed our convenient location near the Phoenix Arena and that your room was spacious and comfortable — perfect for a concert night out. We appreciate your comments about breakfast and parking. We’ll be sure to share your note about the hot items with our breakfast team to ensure they’re served at the right temperature. And we understand your concerns about the valet pricing — your feedback is valuable as we continually review our services. Thank you again for staying with us — we hope to welcome you back for another great visit!
Thank you for taking the time to share your feedback! We're glad you enjoyed our convenient location near the Phoenix Arena and that your room was spacious and comfortable — perfect for a concert night out. We appreciate your comments … Show more