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Reviews of Holiday Inn Auburn-Finger Lakes Region by IHG 3 stars

75 North Street, Auburn, NY 13021, United States

#4 of 8 hotels in Auburn

Guests' Choice

Review score

Based on 211 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    9.2

  • Value for money

    7.5

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 2 August 2025

    9.0
    Convenient and comfortable stay
    • Leisure trip
    • Family with young children
    • Double Room with Roll in Shower - Non-Smoking
    • Stayed 1 night

    We awoke early due to baby crying in the room next door.

    Rooms overlooking the courtyard were nice but not as quiet. Staff was friendly and helpful staff. The coffee keurig in the room was great and we were able to get real creamer in lobby.

    Stayed in July 2025

  • Reviewed: 1 August 2025

    9.0
    Excellent staff and very accommodating
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    We parked on the side lot closer to the entrance- unfortunately it smelled like marijuana right outside the door. Not the hotels fault, but it hit me in the face when we were first going to the room.

    Clean, good location for our purpose, amazing staff, nice rooms, breakfast was reasonable and the woman who took care of us at breakfast and also worked the bar and restaurant at dinner was exceptional!

    Stayed in July 2025

  • Reviewed: 10 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 3 nights

    A hostile woman in the breakfast room Saturday morning should have been removed due to her rudeness to one of the breakfast room staff members. She was loud and kept my family and others from enjoying their breakfast. The front desk staff came in to speak with her, but it should have been handled by someone in management. The lady ate like a pig, left an unbelievable amount of food waste, then walked out with three to-go trays full of food from the buffet without paying for the food. I was completely disgusted by the situation and felt bad for the breakfast room staff. She was back to her nasty tactics Sunday morning as well since we had the unfortunate opportunity to dine at the same time she did a second day. The woman played the race-bait card so I'm sure management gave her lots of freebies.

    The staff were amazing...from the front desk to the breakfast room. We had an issue Saturday night with the man in the room next to us (we had a shared door between our rooms) being extremely loud on his phone. He sounded drunk. He was laughing, vulgar, and using profanity. He woke me and my son up around 12:40. I called the front desk after listening to the man for about 10 minutes. The staff member quickly apologized and said they would send security up. It took about 10-15 minutes after hanging up for the man to get quiet. I'm thankful the staff handled the situation quickly. My overall rate is a 7 due to a situation at breakfast Saturday and Sunday mornings.

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Very good
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Had to pay for breakfast after paying $200 for the room.

    The staff was very nice and friendly especially in the restaurant for breakfast.

    Stayed in July 2025

  • Reviewed: 26 June 2025

    9.0
    Still enjoyed room everything very comfortable
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Needs sound proofing in the rooms that look over pool. Was noisy till 10 pm

    Location to every thing

    Stayed in May 2025

  • Reviewed: 15 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The noise from the pool

    Front desk lady was very sweet. Beds are very soft

    Stayed in June 2025

  • Reviewed: 28 April 2025

    7.0
    It was good, but not worth the price.
    • Leisure trip
    • Couple
    • Queen Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    A continental breakfast would have been very convenient. I realize this motel was really almost too big for one to be offered.

    Did not eat breakfast at your location.

    Stayed in April 2025

  • Reviewed: 24 March 2025

    7.0
    Decent for the time we were there
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything closes at 9pm. Can't even sit in the lounge area to talk quietly or play cards, etc. everything was chained off and an employee watching every thing we did to make sure we didn't go in that area.

    Great location, nice pool, rooms overlooking the pool area

    Stayed in March 2025

  • Reviewed: 5 March 2025

    9.0
    Very good hotel and a reasonable price.
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing to complain about.

    Good location, clean facilities, felt safe, and pleasant employees.

    Stayed in March 2025

  • Reviewed: 27 February 2025

    7.0
    Friendly staff, horrible group of guests
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    We came specifically for the pool. On Saturday afternoon we went into the pool with some other families and our kids had a great time. As the night went on a very large group of not so friendly people came into the pool, started yelling at kids for splashing (I mean it's a pool isn't it?) which forced us to retreat to our room. The next morning we went to the front desk to ask about getting the pool key, only to find out that group of people started quite the fight after we left and glass ended up in the pool. Needless to say, our kids were quite disappointed.

    Our room was very good, the staff was great, and friendly

    Stayed in February 2025

  • Reviewed: 19 January 2025

    8.0
    Had to pay for night we didn't need Booking.com. Father in law died sooner than expected.
    • Leisure trip
    • Couple
    • Premium King Room
    • Stayed 7 nights
    • Submitted via mobile

    Bathtub and shower were old and needed replacing. Shower curtain rod was not secure. Water flooded the bathroom when showering because shower curtain could not fully extend. Afraid it would come down. Reported it a few times. No solution.

    EVERY single staff member was outgoing, friendly and helpful!

    Stayed in January 2025

  • Reviewed: 13 January 2025

    8.0
    Good value for quality service
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    None

    Value and close to everything would recommend it to others. The room was updated heater was little wonky but easy to manage.

    Stayed in January 2025

  • Reviewed: 4 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    the heat system in room 527 was running nonstop. very noisy to sleep. it heated the room fine.

    room was clean, no odors.

    Stayed in November 2024

  • Reviewed: 28 November 2024

    8.0
    Good location and comfortable room
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No room service

    Size of the room was good and the beds comfortable

    Stayed in October 2024

  • Reviewed: 24 November 2024

    9.0
    Great value if staying for a wedding in skeneateles
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Front desk people were welcoming. The indoor pool was a bonus feature. The design with all the floors being able to see it was unique. Room was clean and modern. Love the long counter in the bathroom.

    Stayed in November 2024

  • Reviewed: 10 October 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Best breakfast on our 14 day trip

    Stayed in October 2024

  • Reviewed: 2 October 2024

    7.0
    We were a little chilly.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The heating/air conditioner did not work. We were moved to another room only to have the samei issue.

    Location

    Stayed in October 2024

  • Reviewed: 3 August 2024

    8.0
    Overall a good base for Auburn and surrounding areas and we will be returning in September
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms are a little dated in some aspects.

    Indoor pool and gym are great. Breakfast is very good and good value Free coffee and water available 24/7 Staff were very friendly and helpful. Location was great for our purpose Huge car park

    Stayed in July 2024

  • Reviewed: 30 July 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights

    Nice location, worked well for us. Had problems with charges on credit cards and were promised a return call which we never did get. Extra charges were finally removed.

    Stayed in July 2024

  • Reviewed: 17 July 2024

    8.0
    Very pleasurable.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very cool building

    Stayed in July 2024

  • Reviewed: 29 June 2024

    8.0
    Met my needs for the night.
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    Breakfast was excellent, place was clean and well laid out, good exercise area although I wasn't there long enough to use it. Staff was friendly and helpful. I liked the nightlight in the bathroom (not all places have one).

    Stayed in June 2024

  • Reviewed: 5 June 2024

    7.0
    it was fine
    • Business trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    the breakfast accommodations

    was disappointed in no continental breakfast

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 2 nights
    • Submitted via mobile

    Na

    The restaurants downstairs

    Stayed in April 2024

  • Reviewed: 1 April 2024

    7.0
    It was okay
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    It wasn’t very clean

    Very nice staff

    Stayed in March 2024

Showing 1 – 25

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