75 North Street, Auburn, NY 13021, United States
#4 of 8 hotels in Auburn
Guests' ChoiceBased on 211 hotel reviews
7.9Cleanliness
8.4
Comfort
8.2
Location
8.6
Facilities
8.0
Staff
9.2
Value for money
7.5
Free WiFi
7.4
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End of dialog contentReviewed: 2 August 2025
Connor
United StatesWe awoke early due to baby crying in the room next door.
Rooms overlooking the courtyard were nice but not as quiet. Staff was friendly and helpful staff. The coffee keurig in the room was great and we were able to get real creamer in lobby.
Stayed in July 2025
Reviewed: 1 August 2025
Bernadette
United StatesWe parked on the side lot closer to the entrance- unfortunately it smelled like marijuana right outside the door. Not the hotels fault, but it hit me in the face when we were first going to the room.
Clean, good location for our purpose, amazing staff, nice rooms, breakfast was reasonable and the woman who took care of us at breakfast and also worked the bar and restaurant at dinner was exceptional!
Stayed in July 2025
Reviewed: 10 July 2025
Sonja
United StatesA hostile woman in the breakfast room Saturday morning should have been removed due to her rudeness to one of the breakfast room staff members. She was loud and kept my family and others from enjoying their breakfast. The front desk staff came in to speak with her, but it should have been handled by someone in management. The lady ate like a pig, left an unbelievable amount of food waste, then walked out with three to-go trays full of food from the buffet without paying for the food. I was completely disgusted by the situation and felt bad for the breakfast room staff. She was back to her nasty tactics Sunday morning as well since we had the unfortunate opportunity to dine at the same time she did a second day. The woman played the race-bait card so I'm sure management gave her lots of freebies.
The staff were amazing...from the front desk to the breakfast room. We had an issue Saturday night with the man in the room next to us (we had a shared door between our rooms) being extremely loud on his phone. He sounded drunk. He was laughing, vulgar, and using profanity. He woke me and my son up around 12:40. I called the front desk after listening to the man for about 10 minutes. The staff member quickly apologized and said they would send security up. It took about 10-15 minutes after hanging up for the man to get quiet. I'm thankful the staff handled the situation quickly. My overall rate is a 7 due to a situation at breakfast Saturday and Sunday mornings.
Stayed in July 2025
Reviewed: 7 July 2025
Mary
United StatesHad to pay for breakfast after paying $200 for the room.
The staff was very nice and friendly especially in the restaurant for breakfast.
Stayed in July 2025
Reviewed: 26 June 2025
Michelle
United StatesNeeds sound proofing in the rooms that look over pool. Was noisy till 10 pm
Location to every thing
Stayed in May 2025
Reviewed: 15 June 2025
Michelle
United StatesThe noise from the pool
Front desk lady was very sweet. Beds are very soft
Stayed in June 2025
Reviewed: 28 April 2025
Peterson
United StatesA continental breakfast would have been very convenient. I realize this motel was really almost too big for one to be offered.
Did not eat breakfast at your location.
Stayed in April 2025
Reviewed: 24 March 2025
Heidi
United StatesEverything closes at 9pm. Can't even sit in the lounge area to talk quietly or play cards, etc. everything was chained off and an employee watching every thing we did to make sure we didn't go in that area.
Great location, nice pool, rooms overlooking the pool area
Stayed in March 2025
Reviewed: 5 March 2025
Brenda
United StatesNothing to complain about.
Good location, clean facilities, felt safe, and pleasant employees.
Stayed in March 2025
Reviewed: 27 February 2025
Sacco
United StatesWe came specifically for the pool. On Saturday afternoon we went into the pool with some other families and our kids had a great time. As the night went on a very large group of not so friendly people came into the pool, started yelling at kids for splashing (I mean it's a pool isn't it?) which forced us to retreat to our room. The next morning we went to the front desk to ask about getting the pool key, only to find out that group of people started quite the fight after we left and glass ended up in the pool. Needless to say, our kids were quite disappointed.
Our room was very good, the staff was great, and friendly
Stayed in February 2025
Reviewed: 19 January 2025
Barbara
United StatesBathtub and shower were old and needed replacing. Shower curtain rod was not secure. Water flooded the bathroom when showering because shower curtain could not fully extend. Afraid it would come down. Reported it a few times. No solution.
EVERY single staff member was outgoing, friendly and helpful!
Stayed in January 2025
Reviewed: 13 January 2025
Burns
United StatesNone
Value and close to everything would recommend it to others. The room was updated heater was little wonky but easy to manage.
Stayed in January 2025
Reviewed: 4 December 2024
Joyce
United Statesthe heat system in room 527 was running nonstop. very noisy to sleep. it heated the room fine.
room was clean, no odors.
Stayed in November 2024
Reviewed: 28 November 2024
Caroline
AustraliaNo room service
Size of the room was good and the beds comfortable
Stayed in October 2024
Reviewed: 24 November 2024
Melissa
United StatesFront desk people were welcoming. The indoor pool was a bonus feature. The design with all the floors being able to see it was unique. Room was clean and modern. Love the long counter in the bathroom.
Stayed in November 2024
Reviewed: 10 October 2024
Robert
United KingdomBest breakfast on our 14 day trip
Stayed in October 2024
Reviewed: 2 October 2024
Mcnell
United StatesThe heating/air conditioner did not work. We were moved to another room only to have the samei issue.
Location
Stayed in October 2024
Reviewed: 3 August 2024
Antony
United KingdomRooms are a little dated in some aspects.
Indoor pool and gym are great. Breakfast is very good and good value Free coffee and water available 24/7 Staff were very friendly and helpful. Location was great for our purpose Huge car park
Stayed in July 2024
Reviewed: 30 July 2024
Judith
United StatesNice location, worked well for us. Had problems with charges on credit cards and were promised a return call which we never did get. Extra charges were finally removed.
Stayed in July 2024
Reviewed: 17 July 2024
Dezoré
United StatesNothing
Very cool building
Stayed in July 2024
Reviewed: 29 June 2024
Richard
United StatesBreakfast was excellent, place was clean and well laid out, good exercise area although I wasn't there long enough to use it. Staff was friendly and helpful. I liked the nightlight in the bathroom (not all places have one).
Stayed in June 2024
Reviewed: 5 June 2024
Isaac
United Statesthe breakfast accommodations
was disappointed in no continental breakfast
Stayed in May 2024
Reviewed: 29 May 2024
Hose
United StatesNa
The restaurants downstairs
Stayed in April 2024
Reviewed: 1 April 2024
Gretchen
United StatesIt wasn’t very clean
Very nice staff
Stayed in March 2024
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