Reviews of Extended Stay America Select Suites - Appleton - Fox Cities 2 stars

Dear Denise, Thank you for letting us know how much the experience meant to you. We're glad the environment offered the comfort you were looking for and that our team made a meaningful difference during your visit. It's rewarding to know your time with us at Extended Stay America brought a sense of ease and renewal. We’d be happy to welcome you back whenever you need another peaceful getaway. Sincerely, Hotel Management 

Dear Denise, Thank you for letting us know how much the experience meant to you. We're glad the environment offered the comfort you were looking for and that our team made a meaningful difference during your visit. It's rewarding to… Show more

Dear Gary, Thank you for choosing to stay with us and for sharing your experience. We’re pleased to hear that our pricing aligned with your budget and appreciate your recognition of that. However, we’re sorry to learn that your stay was impacted by the lack of amenities and the issue with the bathroom sink. We aim to provide a comfortable and convenient experience, but it’s clear we fell short in your case. The maintenance issue with the sink has been addressed, and we’re inspecting other rooms to prevent similar inconveniences. Your feedback is invaluable in helping us improve. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Sincerely,  Hotel Management

Dear Gary, Thank you for choosing to stay with us and for sharing your experience. We’re pleased to hear that our pricing aligned with your budget and appreciate your recognition of that. However, we’re sorry to learn that your stay was imp… Show more

Dear William, Thank you for your review. We are sorry to read that your stay was not as you expected, and you had to face service issues. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. On the positive side, it is nice knowing our front desk team was so accommodating. We hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management

Dear William, Thank you for your review. We are sorry to read that your stay was not as you expected, and you had to face service issues. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the ap… Show more

Dear Matthieu, Thank you for staying with us and for sharing your feedback. We understand how frustrating it can be to encounter issues with cleanliness and service, and we apologize for the inconvenience this caused. Your feedback regarding the check-in process and room condition has been noted and shared with the relevant teams to ensure improvements are made. Providing a more seamless and welcoming experience for our guests remains a top priority. We appreciate your comments and hope you will consider giving us another opportunity to offer a better stay in the future. Sincerely, Hotel Management 

Dear Matthieu, Thank you for staying with us and for sharing your feedback. We understand how frustrating it can be to encounter issues with cleanliness and service, and we apologize for the inconvenience this caused. Your feedback regardin… Show more

Dear Craig, Thank you for your feedback and for recognizing the efforts of our team—it means a great deal to us. We are genuinely sorry that the overall condition of your room fell short of expectations and led to an early departure. While we understand the impact this had on your stay, please be assured that we are actively working to improve our facilities and enhance the guest experience. We hope you’ll consider visiting us again for a more comfortable stay. Sincerely, Hotel Management

Dear Craig, Thank you for your feedback and for recognizing the efforts of our team—it means a great deal to us. We are genuinely sorry that the overall condition of your room fell short of expectations and led to an early departure. While … Show more

Dear Tyler, Thank you for your kind words about your experience at Extended Stay America. We’re delighted you found great value and a well-kept environment during your stay. Knowing our efforts made a difference means a lot to our team. We look forward to welcoming you back for another enjoyable visit soon! Sincerely, Hotel Management

Dear Tyler, Thank you for your kind words about your experience at Extended Stay America. We’re delighted you found great value and a well-kept environment during your stay. Knowing our efforts made a difference means a lot to our team. We … Show more

Dear Liliana, We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the bedding. This is certainly not the standard we strive for, and we regret any discomfort this caused. We also appreciate your positive mention of our front desk employee, as we always aim to provide excellent service. Please know that your concerns regarding the condition of the room will be shared with our team to ensure improvements are made. We hope to have the opportunity to offer you a much better experience in the future. Thank you for your comments. Sincerely, Hotel Management

Dear Liliana, We sincerely apologize for the cleanliness issues you encountered during your stay, particularly with the bedding. This is certainly not the standard we strive for, and we regret any discomfort this caused. We also appreciate … Show more

Dear Kurt,  We sincerely apologize for the inconvenience you experienced and understand how frustrating it must have been not to receive assistance upon arrival. This is not the level of service we strive to provide, and we assure you that we will address this internally with our front desk team. Furthermore, we regret any difficulties you have faced in obtaining your refund. Please know that processing refunds usually take a few business days, and we would appreciate your patience and understanding as we continue to ensure such issues are prioritized. We appreciate your feedback and hope you will consider giving us another opportunity to provide a better experience. Sincerely, Hotel Management

Dear Kurt,  We sincerely apologize for the inconvenience you experienced and understand how frustrating it must have been not to receive assistance upon arrival. This is not the level of service we strive to provide, and we assure you that… Show more

Dear Susan, We sincerely apologize for the disappointment you experienced during your stay. Our property is designed for extended stays, which may differ from traditional hotels. While breakfast is not included, we apologize for any confusion this may have caused. Basic amenities like toiletries and kitchen items are available upon request at the front desk for a minimum fee, and we regret if this was not communicated effectively. We understand your frustration with the desk hours and the inconvenience this caused. Your feedback is invaluable, and we are actively working to improve our services to have a better experience in the future. We hope you will consider giving us another opportunity to provide a more comfortable stay. Sincerely, Hotel Management

Dear Susan, We sincerely apologize for the disappointment you experienced during your stay. Our property is designed for extended stays, which may differ from traditional hotels. While breakfast is not included, we apologize for any confusi… Show more

Dear Tina, We deeply regret that your stay fell short of expectations and apologize for the issues you encountered with cleanliness, amenities, and guest services. Providing a comfortable and well-maintained environment is a priority, and your feedback highlights areas we must improve. Despite some service limitations, we want to assure you that we are fully committed to enhancing our facilities and ensuring a better experience for our guests. We hope you will consider giving us another opportunity to provide the quality and care you deserve in the future. Sincerely, Hotel Management

Dear Tina, We deeply regret that your stay fell short of expectations and apologize for the issues you encountered with cleanliness, amenities, and guest services. Providing a comfortable and well-maintained environment is a priority, and y… Show more

Dear Scott, Thank you for your feedback. We regret to hear that your stay did not meet your expectations. While we are glad you found some rest, we sincerely apologize that other aspects of your experience fell short. Your comments are important to us, and we would appreciate any specific details you could provide to help us address and improve the areas that were unsatisfactory. Our goal is to offer a comfortable and pleasant stay for all guests, and your input will help us achieve that. We hope you will give us another opportunity in the future to provide a better experience. Sincerely, Hotel Management

Dear Scott, Thank you for your feedback. We regret to hear that your stay did not meet your expectations. While we are glad you found some rest, we sincerely apologize that other aspects of your experience fell short. Your comments are impo… Show more

Dear Jason, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, particularly the lack of hot water, the difficulty in reaching staff, and the inconvenience of being assigned a third-floor room despite your request. We deeply regret the impact this had on your stay, as accommodating special needs is a priority for us. Your feedback highlights areas where we must improve, and we are actively working with our team to ensure these situations are addressed and prevented in the future. We value your patronage and hope you will consider giving us another opportunity to provide the accessible and seamless experience you deserve. Sincerely, Hotel Management

Dear Jason, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, particularly the lack of hot water, the difficulty in reaching staff, and the inconvenience of being assigned a third… Show more