Reviews of Hilton St. Louis at the Ballpark 4 stars

Location

price for room , had to pay for parking on top of room

Booked a king room and was told its first come first serve and only thing left was a 2 queen bed room. Bathroom sink was clogged and wouldn’t drain and nobody ever came to fix. They would not work with us cause we booked 3rd party so still had to pay king room price. Checked in around 8:30 pm was told room was clean and ready and was another 25 min before they let us go to room due to they wanted to double check to make sure it was clean

No much. We were across the street from the Stadium.

AC didn’t work in our room and we were checked in 2 hours late.

It was across the street from Busch stadium. Front desk was giving water to people checking in. St. Louis doesn't give away ANYTHING so the water was nice.

The toilet in room 1039 is messed up. The thermostat wouldn't go lower and it wasn't keeping the room cool enough like we like it. The carpet in this hotel looks awful and the hallways get too warm in the summer. Lots of people always waiting to be helped at the check-in and seemed like maybe 2 of the 5 people were helping ppl get checked in. I paid $50 per night for parking and had to park myself down the street. I wasn't crazy abt the valet guys at all.

Location

Room was hot and dirty.

Staff was very nice. Breakfast was excellent. Location couldn’t have been better

When we check in the room was 78 degrees and the a/c was on low. The whole outside wall was glass and the curtains were wide open allowing the afternoon sun to bake the room. When we put our drinks in the refrigerator there was leftover food from the last occupant. After we got back from the game and waiting for the crowd at the elevators (not the hotels fault) we got to our room and I went to get ice and the ice machine on our floor didn’t work

Location to Bush Stadium

The room was hot. The room was 78F so we didn't sleep well. Engineering looked at the unit on day two and said it needed a filter. No change in room temperature on night two. Way to expensive stay not to have cold rooms

Location and view

There was mold all over our room and bathroom, windows were discgustingly dirty, you could not even enjoy the view, the shower curtain was riddled with dirt, bathub bottom was visibly dirt covered, shower head was broken and hanging, sharp pieces hanging out of wall where shower head should have hung, dust all over light fixtures, bedsheets were moist and covered with what looked like blood stains, the room smelled so bad of mold we got a headache. We called manager up to see and she gave us another room which was downgraded and NOT the stadium view we paid for. We ended up leaving that night and requesting full refund. We drove 3 hours closer to home to stay at a hotel for only $169 a night that was 10 stars above the Hilton in St. louis.

Excellent location for attending ballgames

Price increase when Chicago is in town is wild. Even more wild is when you can’t check in until 4pm, so we planned and arrived at 4:30-4:45. At 4:45, the receptionist says “your room isn’t ready yet, so you’re going to have to have a seat and wait.” Excuse me, what? For $300-$400 for one “night” and I can’t even check in at 4:45? So we had to sit in the lobby while family after family checked in without issue. After 30 minutes of waiting, my wife finally went up to the counter to ask and the clerk says, “yeah it’s ready, someone should have told you already.” Wild. Management didn’t care. Didn’t offer a discount, breakfast voucher, not even a comped beverage at the lobby bar while we sat and waited. I don’t expect any of those things, but sheesh. For what you pay for one “night” they could have been a little more courteous. I’ve stayed at this hotel many times before and never had even a remotely bad experience, until now.

The entrance and bar area was really nice

The room did not meet expectations. The toilet didn't work when we got there, the carpet was ripped in 2 places and there were marks all over the bathroom door and walls.

The location was fantastic. We were able to walk everywhere we wanted to go, which was mostly to Busch Stadium, The Old Courthouse and Ballpark Village. The valet staff, security and maintenance staff were very helpful and nice. It has the best workout room I have ever seen in a hotel. Several treadmills, bikes, weight machines, free weights, elliptical, etc. The hotel is very big, has a couple bars and a restaurant on the roof.

Parking is very confusing and expensive . There is a ramp attached where you can self-park for $40 per night if they have room. Valet is $50 per night. You can park in a ramp across the street and bring your parking ticket to the hotel and they will validate it, but am not sure how it worked for paying as we did the self-parking in the hotel ramp. There are 2 towers and we weren’t told which tower we were in, so if it wasn’t for a valet staff that helped us, we probably wouldn’t have found our room easily. The hotel and rooms are dirty and need remodeling. The lobby is very nice, but other floors the carpets look really dirty and our room had significant water damage in the bathroom. The door had water damage, there was mold around the toilet, the shower was extremely hard to get to work and even the picture above the toilet had water damage. We had issues with our door not opening and we had to go a long distance to the lobby and they told us that we needed to lift the handle up instead of down, however, this was the second day we were there and we had no issues with it prior. They reset the key and we were able to make it work by lifting the handle the other way. There is no breakfast provided and not really anywhere to eat breakfast. We saw somewhere that you could eat breakfast for $18, but we didn’t find it and didn’t want to spend that kind of money on breakfast.

Courteous employee's at check-in!

Elevator's not set up for the amount of people involved.

Loved the staff as very kind and polite, helpful too!

Elevator didn’t have air circulating nor did the floors while catching elevator

The location is the only thing excellent about the hotel

Needs remodeled and needs free breakfast for the amount you pay for the room

The staff was amazing, rooms were clean, onsite restaurants and facilities were very nice

The air conditioning was not working in the first room we were originally assigned. The room would not cool down below 80 degrees. Was told 4 times that an engineer would be up to take a look at it but no one ever came. We were eventually moved to a different room but had the same problem. Ac would not cool the room down. Maintenance came in a tinkered with it after I requested they do so and was able to eventually get the room cooled down by a couple degrees. It was still very hot and uncomfortable to sleep in which made the stay miserable. I feel the staff did everything they could to address the problem, unfortunately there just wasn’t anything that could be done. Nice job to the staff for putting forth the effort though. Very impressive in that regard.