price for room , had to pay for parking on top of room

Location

Stayed in August 2025

The toilet in room 1039 is messed up. The thermostat wouldn't go lower and it wasn't keeping the room cool enough like we like it. The carpet in this hotel looks awful and the hallways get too warm in the summer. Lots of people always waiting to be helped at the check-in and seemed like maybe 2 of the 5 people were helping ppl get checked in. I paid $50 per night for parking and had to park myself down the street. I wasn't crazy abt the valet guys at all.

It was across the street from Busch stadium. Front desk was giving water to people checking in. St. Louis doesn't give away ANYTHING so the water was nice.

Stayed in August 2025

When we check in the room was 78 degrees and the a/c was on low. The whole outside wall was glass and the curtains were wide open allowing the afternoon sun to bake the room. When we put our drinks in the refrigerator there was leftover food from the last occupant. After we got back from the game and waiting for the crowd at the elevators (not the hotels fault) we got to our room and I went to get ice and the ice machine on our floor didn’t work

Staff was very nice. Breakfast was excellent. Location couldn’t have been better

Stayed in August 2025

Price increase when Chicago is in town is wild. Even more wild is when you can’t check in until 4pm, so we planned and arrived at 4:30-4:45. At 4:45, the receptionist says “your room isn’t ready yet, so you’re going to have to have a seat and wait.” Excuse me, what? For $300-$400 for one “night” and I can’t even check in at 4:45? So we had to sit in the lobby while family after family checked in without issue. After 30 minutes of waiting, my wife finally went up to the counter to ask and the clerk says, “yeah it’s ready, someone should have told you already.” Wild. Management didn’t care. Didn’t offer a discount, breakfast voucher, not even a comped beverage at the lobby bar while we sat and waited. I don’t expect any of those things, but sheesh. For what you pay for one “night” they could have been a little more courteous. I’ve stayed at this hotel many times before and never had even a remotely bad experience, until now.

Excellent location for attending ballgames

Stayed in June 2025

Needs remodeled and needs free breakfast for the amount you pay for the room

The location is the only thing excellent about the hotel

Stayed in July 2025

When we arrived there was no valet attendants and the cars were backed up, our digital key service didn’t work and staff was rude at the front desk, room was outdated and for some reason a facet (maybe one they removed at some point) was laying on the bedroom floor. Carpet had stains all over it.

The server at the restaurant for breakfast. She was amazing.

Stayed in July 2025

When we booked, we booked a King room but when we got there, they didn’t have those available. Also, our door kept getting stuck when we would try to get in and there was leaking around the faucet handles and the toilet ran constantly.

I loved its close proximity to multiple things.

Stayed in July 2025

outdated I believe I had the presidential suite and it wasn’t the presidential suite it was a regular room

The location of the hotel was great downtown area. The amenities were good being close to other activities and the rooftop bar was nice as well.

Stayed in April 2025

The bathroom was hot/there was no vent to clear out the steam. The bathroom door wouldn't stay open. We had to prop it open with one of our suitcases to let the steam out. I didn't like that we had to park in the parking deck half a block away and lug our luggage to and from the hotel from the parking garage.

I liked how close the hotel was to ballpark and that it had many options for food. The room was cool which was awesome on those hot days!

Stayed in June 2025

So much crowds in front of elevator to get to ur room

Loved our view

Stayed in May 2025

Took 20 minutes to get an elevator

Close the Busch stadium

Stayed in June 2025

Elevator to small. Long lines to use it. Paying to park after spending 400 on a room is ridiculous

Location

Stayed in May 2025

Location close to Busch Stadium

Stayed in May 2025

The waiting line to check in and then having to wait to get on the elevator. About one hour to get to our room.

Location. Parking.

Stayed in May 2025

The pool closing at 9pm

Location

Stayed in May 2025

when checked in said room was ready. it was not

staff was nice

Stayed in May 2025

A breakfast bar included in our stay

Did not eat breakfast

Stayed in March 2025

Our smoke detector beeped every time someone took a shower. We thought it was the battery and we called maintenance, they changed it and it still continued to beep when anyone took a shower. Our shower didn’t drain good so we were standing in dirty water. There was a picture broken and barely hanging on the wall that maintenance took away and a broken toilet paper holder. For what we paid for the room, these things should not be an issue.

Loved the location, steps from the stadium and loved the view from our room

Stayed in April 2025

I didn't like being in a separate tower than our children. That didn't feel very convenient and it made me nervous having them far away. They are all young adults and are over 18 but I would have been more comfortable closer to them.

The beds were comfortable. They tried to accommodate and change our rooms so we were close together but they were booked solid and consequently were unable to move us.

Stayed in March 2025

All the rooms I’ve stayed in have not been properly sealed on the faucets or showers heads, loose tiles in bathrooms and cracked tiles, deck outlets didn’t work, second stay in a row where we did not receive proper information at check in, rude front desk staff member, the list goes on.

Easy to get around

Stayed in March 2025

Restaurant

Stayed in February 2025

Coffee maker broken with filter and grains in water fill. Bathroom drywall needs some work.

Location great, staff was great, room comfortable and nice view of city and arch.

Stayed in February 2025

Breakfast was promoted as if it was included in the price . The water pressure in the shower is low dusty vents

Views and quality of establishment

Stayed in February 2025

Our room was dirty upon arrival. There was toothpaste on the bathroom door frame. The price of the room to the quality of the room was not great either. The room had a lot of broken items like the TV and drawers.

I loved the location and valet staff was great.

Stayed in December 2024