Reviews of Red Roof Inn and Suites Herkimer 2 stars
100 Marginal Road, Herkimer, NY 13350, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff was exceptional.
Bathtub was clogged.
Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Herkimer. I was thrilled to read our staff was exceptional, and the room was decent. However, the bathtub was clogged. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Kerry-lee Red Roof Management RediResponse Specialist
Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Herkimer. I was thrilled to read our staff was exceptional, and the roo… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe rate that you charged me was $25 +/- over the walk in the door "rack rate" Will not use you again because of this!!!!!!!!!!!!!!!!!
Dear David, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Herkimer. I am very sorry to hear about the rate discrepancy you experienced and the frustration it caused. Please accept my sincere apologies for the overcharge and the negative impact it had on your decision to stay with us again. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear David, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Herkimer. I am very sorry to hear about the rate discrepancy you experienced and the frustration it caused. Please accept my sincer… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBreakfast was completely adequate. Location with respect to Glimmerglass Festival was convenient (19 miles distant).
Roomwas rather clean but also rather worn.
Dear David, Thank you for your review on the Red Roof Inn & Suites Herkimer. It's wonderful to hear you were happy with your stay and would consider returning. We appreciate your comments on the breakfast and the convenience of our location for the Glimmerglass Festival. We also acknowledge your observation regarding the condition of the room. We are continuously working on updates to improve our accommodations. Your feedback is invaluable to us at Red Roof and to the improvement of our customer service. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear David, Thank you for your review on the Red Roof Inn & Suites Herkimer. It's wonderful to hear you were happy with your stay and would consider returning. We appreciate your comments on the breakfast and the convenience of our… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewIf you want to be located right next to the highway this is your place . The building behind the main building where we stayed is literally built right next to the highway . I was worried that if there was an accident in the highway a car or truck could fly off into the building .
The building is sandwiched in between the highway and train tracks . It’s very funny when you think about it . At one point you got the cars and trucks flying by on one side and the other side there was a long train coming through . I was a little skeptical about the condition of the place when I arrived . However the main lobby is really nice ! It would seem the did a real nice up grade in the main lobby but didn’t spend any on the rest of the place . I put a picture of the nice lobby and the first impression is great but they need to update the rest of the place big time . We had a small table in our room as well and it was filthy under the table with dust and a dead bug . But there was an envelope if you wanted to tip the house keeper lol. I’ve seen worse however this was not up to other res roof inns I’ve stayed at .
Dear Philip, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Herkimer. Please accept our sincerest apologies for the condition of your room and the insect that you mentionedac. Please know that at Red Roof we always try to provide all our guest with the best experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
Dear Philip, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Herkimer. Please accept our sincerest apologies for the condition of your room and the insect that you mentionedac. Please know t… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGood
Not your fault. Traffic and train noise. Little expensive for the size of the room.
Dear Marcus, We appreciate your feedback of your stay at the Red Roof Inn & Suites Herkimer. I understand that the traffic and train noise impacted your stay, and I regret that. We always strive to provide a peaceful environment, and I apologize that we fell short this time. We also acknowledge your comment regarding the room size relative to the price. Your comments are helpful to us at Red Roof as we continuously evaluate our offerings. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Marcus, We appreciate your feedback of your stay at the Red Roof Inn & Suites Herkimer. I understand that the traffic and train noise impacted your stay, and I regret that. We always strive to provide a peaceful environment, and I… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt’s an older hotel, so a bit dated, but was perfectly comfortable and clean. No frills, but a great staff. We appreciated the ev charging station adjacent to the property.
Dear Maurine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Herkimer. We're delighted you found our hotel a great value and would stay again. We appreciate your understanding regarding our hotel's age and are glad you found it comfortable and clean. Thank you for choosing Red Roof and for sharing your experience with us. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Maurine, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Herkimer. We're delighted you found our hotel a great value and would stay again. We appreciate your underst… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLaundry was a huge plus.
Breakfast was pedestrian. But didn't expect much. Coffee could have been better.
Dear Parker, Red Roof Inn & Suites Herkimer appreciates you taking the time to leave a review. We're glad the overall experience was positive and that the laundry facilities added value to your stay. Your feedback about the breakfast and coffee is noted. We're always striving to enhance our guest experience, and we will certainly consider your comments as we explore potential improvements. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Jonathan Red Roof Management RediResponse Specialist
Dear Parker, Red Roof Inn & Suites Herkimer appreciates you taking the time to leave a review. We're glad the overall experience was positive and that the laundry facilities added value to your stay. Your feedback about the breakf… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNeeded a place not too far away from Cooperstown for Hall of Fame Ceramony. This was 20 minutes away and everything else was booked. The place really surprised me: Older property (with bigger rooms, naturally) that has been very well kept up. Breakfast was much better than most. Room clean and beds comfortable. It was a one-night stop for us, that I would use again if in the area.
Access to laundry room later. Perhaps it needs to be locked for concerns, but would have liked to run laundry at 9pm after our big day and past stops.
Dear Brent, Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Herkimer. It's wonderful to hear you were pleasantly surprised by your stay with us! We are delighted that our well-maintained property, spacious and clean rooms, and enhanced breakfast exceeded your expectations, especially considering the circumstances of your visit for the Hall of Fame Ceremony. We appreciate your feedback about the laundry room access and will certainly consider a secure, yet accessible, solution for late-night use. Red Roof is committed to delivering exceptional experiences. We look forward to exceeding your expectations on your next visit. Sincerely, JM Red Roof Management RediResponse Specialist
Dear Brent, Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Herkimer. It's wonderful to hear you were pleasantly surprised by your stay with us! We are delighted that our well… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewair conditioner ran nosily nonstop. reservation was screwed up . bed was uncomfortable.
Hello Peter, Thank you for leaving a rating and participating in our guest survey regarding your stay at the Red Roof Inn & Suites Herkimer. We are sorry to have fell short with your stay and your experience did not meet your expectations. You indicated that the bed was uncomfortable and the air conditioner was noisy. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Hello Peter, Thank you for leaving a rating and participating in our guest survey regarding your stay at the Red Roof Inn & Suites Herkimer. We are sorry to have fell short with your stay and your experience did not meet your expectat… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBed was extremely comfortable and room was very clean.
7:30 am I was awakened to the 2 pool boys chatting away outside..on my sleep in day..
Thank you for the comments. We will share to ownership.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewLocation and pool
Shower head was running funny, many of the holes were clogged
Thank you for the comments. We will share to ownership.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGood breakfast. Some improvements, but more needed to be done. Good location to canal cruises.
Our room was just off NY RT 90. very noisy for light sleepers. Fixtures in bath were rusty. Looked like mold starting on the ceiling. The tile at the entrance left a gap at the door and there was a collection of dirt.Beds were too soft for us.
Dear Teresa, Thank you for taking the time to share your experience at Red Roof Inn & Suites Herkimer. We are pleased that you found our location convenient for your canal cruises and enjoyed our breakfast. I sincerely apologize that your stay was inconvenienced by the worry of possible mold in the ceiling. We take comments like this seriously and I’ll be sharing your feedback with staff in order to investigate your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Teresa, Thank you for taking the time to share your experience at Red Roof Inn & Suites Herkimer. We are pleased that you found our location convenient for your canal cruises and enjoyed our breakfast. I sincerely apologize that y… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewBreakfast was pretty decent for a free continental breakfast.
Sheets didn’t fit properly. Came off while sleeping and woke up on mattress pad. Plumbing was very noisy when taking a shower.
Dear Susan, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Herkimer. We appreciate you highlighting the value and cleanliness of your stay. We're also glad you enjoyed the complimentary breakfast, however we sincerely apologize for the issues with the sheets and the noisy plumbing. That is never acceptable, and we will address these maintenance concerns immediately to ensure a more comfortable experience for all guests. At Red Roof we always try to provide all our guest with the best experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for leaving your review and we hope to see you again in the future. Sincerely, Anthonio Red Roof Management RediResponse Specialist
Dear Susan, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Herkimer. We appreciate you highlighting the value and cleanliness of your stay. We're also glad you enjoyed t… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe room was small and a little run down, but pretty clean and as expected for a budget motel. The main building area where breakfast was is very well kept and breakfast was lovely. Super organized and clean!
The bathroom in our room could use a little better cleaning attention
Dear David, Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Herkimer. We are happy to hear that you found our location a great value and that you enjoyed the breakfast. We also understand your thoughts in regard to the state of the room and the bathroom. We thank you for bringing this to our attention. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Devine Red Roof Management RediResponse Specialist
Dear David, Thank you for taking the time to leave a review. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Herkimer. We are happy to hear that you found our location a great value and that you enjo… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe location is easy to get to. The rooms are large. The pool was nice and clean.
Bigger table in the room.
Dear Richard, We appreciate your feedback on your recent stay at Red Roof Inn & Suites Herkimer. It's great to hear you enjoyed your stay with us! We're thrilled to hear that you found our property a great place to stay and our location worked well for you. We strive to provide the best experience possible, and we’re glad that you were satisfied with your stay. Positive feedback from our guests is always an encouragement to all our Red Roof staff to continue delivering the best possible experience for our guests. We hope you'll choose to stay with us again whenever you're in the area. Sincerely, Ynna Red Roof Management RediResponse Specialist
Dear Richard, We appreciate your feedback on your recent stay at Red Roof Inn & Suites Herkimer. It's great to hear you enjoyed your stay with us! We're thrilled to hear that you found our property a great place to stay and our… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewConvenient location and the staff was super friendly!!
Dear Robin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Herkimer. We sincerely appreciate your comments and are happy to hear that you found our location convenient and were satisfied with the hospitality of our staff. We strive to provide excellent service and a convenient experience for all our guests. It is wonderful to know we succeeded during your stay. Thank you for sharing your experience with us. We look forward to your next stay at Red Roof. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Robin, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Herkimer. We sincerely appreciate your comments and are happy to hear that you found our location convenient and w… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified review