Reviews of Handlery Union Square Hotel 3 stars
351 Geary Street, Union Square, San Francisco, CA 94102, United States

Loading
Guests also reviewed these properties:
Pietarsaari, Finland
Kerion, Greece
Castelforte, Italy
Morro de São Paulo, Brazil
Ubud, Indonesia
Dijon, France
Lyon, France
Ubud, Indonesia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location is fantastic and the staff were very welcoming. The room was incredible with a balcony and it was so clean and spacious. A lovely goodie bag was included in the room just adding that special touch and water bottles replenished every day.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat Location and very helpful staff
Good morning Mr/Ms. Ramez, Thank you for your kind words! We're thrilled to hear that you enjoyed our central location and found our staff helpful—we love making our guests feel welcome. We hope to see you again soon for another great stay!
Good morning Mr/Ms. Ramez, Thank you for your kind words! We're thrilled to hear that you enjoyed our central location and found our staff helpful—we love making our guests feel welcome. We hope to see you again soon for another gre… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was great, close to union square. The hotel is very clean and staff was friendly
Good morning Mr/Ms. Martin, Thank you for your kind feedback! We're so glad you enjoyed our prime location near Union Square and appreciated the cleanliness of the hotel and the friendliness of our staff. It’s always wonderful to hear that our guests feel comfortable and well taken care of. We hope to welcome you back again soon!
Good morning Mr/Ms. Martin, Thank you for your kind feedback! We're so glad you enjoyed our prime location near Union Square and appreciated the cleanliness of the hotel and the friendliness of our staff. It’s always wonderful to he… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI liked the size of the rooms compared to other hotels in the area. The location was great, the staff were great, the bed was comfortable.
I was given a room behind the elevator and the elevator motor noise banged all night. It sounded like someone knocking on the wall with a hammer all night. I called staff and they said they were fully booked and they’d look into it and never got back to me. The next morning they told me they were sorry there was nothing they could do. I wrote an email to request to speak to management and they never responded.
Good morning Mr/Ms. Anonymous, Thank you for taking the time to share your experience. We're glad to hear you appreciated the spacious room, convenient location, comfortable bed, and the service from our staff. However, we're truly sorry for the disruption caused by the elevator noise and the lack of follow-up from our team. This is not the level of responsiveness or care we strive to provide, and we regret that your concerns weren’t properly addressed during or after your stay. Your feedback has been shared with management to ensure better communication and resolution moving forward. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide the restful and attentive experience you deserve.
Good morning Mr/Ms. Anonymous, Thank you for taking the time to share your experience. We're glad to hear you appreciated the spacious room, convenient location, comfortable bed, and the service from our staff. However, we're t… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewClose to Union Square and the cable car major attraction
Good morning Mr/Ms. Przemyslaw, Thank you for highlighting our location! Being just steps from Union Square and the iconic cable car line makes it easy for guests to explore the best of San Francisco. We're so glad you found it convenient, and we hope it added to your overall experience. Looking forward to welcoming you back soon!
Good morning Mr/Ms. Przemyslaw, Thank you for highlighting our location! Being just steps from Union Square and the iconic cable car line makes it easy for guests to explore the best of San Francisco. We're so glad you found it conv… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewSuper friendly staff, perfect location, amazing value!
Nothing, everything was perfect!
Good morning Mr/Ms. Isabella, Wow—thank you so much for the glowing feedback! We're thrilled to hear that our friendly team, unbeatable location, and great value made your stay truly perfect. It means the world to us to know we hit the mark. We can't wait to welcome you back for another flawless experience!
Good morning Mr/Ms. Isabella, Wow—thank you so much for the glowing feedback! We're thrilled to hear that our friendly team, unbeatable location, and great value made your stay truly perfect. It means the world to us to know we hit … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location, friendly and helpful staff, the bed is comfortable.
The room does not smell fresh, the carpet probably needs to be changed, the hallway is dark. I guess the location is the main thing we are paying for. Not great but good enough.
Good morning Mr/Ms. Cynthia, Thank you for taking the time to share your experience. We're glad to hear you enjoyed our central location, the comfort of the bed, and the friendliness of our team—those are things we take great pride in. We also appreciate your honest feedback about the room and hallway conditions. We're actively working on updates to improve the overall atmosphere and freshness of our spaces, and your comments help guide those efforts. While we’re happy the location worked well for you, we hope to elevate every part of the stay next time. We’d love the chance to welcome you back and show you the improvements firsthand.
Good morning Mr/Ms. Cynthia, Thank you for taking the time to share your experience. We're glad to hear you enjoyed our central location, the comfort of the bed, and the friendliness of our team—those are things we take great pride … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location for city vacation.
Tired and in need of a refurb
Good morning Mr/Ms. Graham, Thank you for your honest review. We're delighted to hear that our location served you well for a city getaway—being close to the action is something many of our guests appreciate. We also understand your comments about the property feeling a bit tired. Refurbishment plans are in motion, and feedback like yours helps us prioritize what matters most to our guests. We hope you'll consider staying with us again to experience the improvements firsthand!
Good morning Mr/Ms. Graham, Thank you for your honest review. We're delighted to hear that our location served you well for a city getaway—being close to the action is something many of our guests appreciate. We also understand your… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
The smell inside the room
Good morning Mr/Ms. Sara, Thank you for your feedback. We're glad you appreciated our location—being close to the city's highlights is something many guests enjoy. We're sorry to hear about the issue with the room's smell and appreciate you bringing it to our attention. We're actively working to improve room freshness and overall comfort, and your input helps us get there. We hope to have the chance to provide a better experience next time.
Good morning Mr/Ms. Sara, Thank you for your feedback. We're glad you appreciated our location—being close to the city's highlights is something many guests enjoy. We're sorry to hear about the issue with the room's smel… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat location ideal for exploring San Francisco. No breakfast or bar at the hotel, but there are many options close by for everyting you need. Welcoming staff.
Room with 2 doule beds was a little small for 4 travelling with cases etc - but manageable for a short stay.
Good morning Mr/Ms. Diane, Thank you for taking the time to share your experience. We're so glad to hear that our location was ideal for your San Francisco adventures and that our team made you feel welcome—that means a lot to us! While we don’t currently offer breakfast or bar service, we’re happy you found plenty of nearby options to suit your needs. We appreciate your feedback on the room size and understand how space can feel a bit tight when traveling with luggage. We're grateful you found it manageable for a short stay, and we hope to welcome you back again soon!
Good morning Mr/Ms. Diane, Thank you for taking the time to share your experience. We're so glad to hear that our location was ideal for your San Francisco adventures and that our team made you feel welcome—that means a lot to us! W… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewSpacious room with good beds, strong shower and excellent WiFi.
Good morning Mr/Ms. Peter Heinze, Thank you for your lovely feedback! We're happy to hear you enjoyed the spacious room, comfortable beds, strong shower, and excellent WiFi. It's great to know we could help make your stay a pleasant one — we hope to welcome you back soon!
Good morning Mr/Ms. Peter Heinze, Thank you for your lovely feedback! We're happy to hear you enjoyed the spacious room, comfortable beds, strong shower, and excellent WiFi. It's great to know we could help make your stay a plea… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified review