8.0

Reviews of Handlery Union Square Hotel 3 stars

351 Geary Street, Union Square, San Francisco, CA 94102, United States

  • Arsenio

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review
  • Anderson

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review

    The location is fantastic and the staff were very welcoming. The room was incredible with a balcony and it was so clean and spacious. A lovely goodie bag was included in the room just adding that special touch and water bottles replenished every day.

  • Lily

    Reviewed: 28 August 2025 · Stayed in August 2025

    Verified review
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  • Ramez

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Great Location and very helpful staff

    Property response:

    Good morning Mr/Ms. Ramez, Thank you for your kind words! We're thrilled to hear that you enjoyed our central location and found our staff helpful—we love making our guests feel welcome. We hope to see you again soon for another great stay!

    Good morning Mr/Ms. Ramez, Thank you for your kind words! We're thrilled to hear that you enjoyed our central location and found our staff helpful—we love making our guests feel welcome. We hope to see you again soon for another gre… Show more

    Handlery Union Square Hotel
    26 August 2025
  • Chris

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Martin

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Location was great, close to union square. The hotel is very clean and staff was friendly

    Property response:

    Good morning Mr/Ms. Martin, Thank you for your kind feedback! We're so glad you enjoyed our prime location near Union Square and appreciated the cleanliness of the hotel and the friendliness of our staff. It’s always wonderful to hear that our guests feel comfortable and well taken care of. We hope to welcome you back again soon!

    Good morning Mr/Ms. Martin, Thank you for your kind feedback! We're so glad you enjoyed our prime location near Union Square and appreciated the cleanliness of the hotel and the friendliness of our staff. It’s always wonderful to he… Show more

    Handlery Union Square Hotel
    26 August 2025
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  • Anonymous

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    I liked the size of the rooms compared to other hotels in the area. The location was great, the staff were great, the bed was comfortable.

    I was given a room behind the elevator and the elevator motor noise banged all night. It sounded like someone knocking on the wall with a hammer all night. I called staff and they said they were fully booked and they’d look into it and never got back to me. The next morning they told me they were sorry there was nothing they could do. I wrote an email to request to speak to management and they never responded.

    Property response:

    Good morning Mr/Ms. Anonymous, Thank you for taking the time to share your experience. We're glad to hear you appreciated the spacious room, convenient location, comfortable bed, and the service from our staff. However, we're truly sorry for the disruption caused by the elevator noise and the lack of follow-up from our team. This is not the level of responsiveness or care we strive to provide, and we regret that your concerns weren’t properly addressed during or after your stay. Your feedback has been shared with management to ensure better communication and resolution moving forward. We appreciate your honesty and hope you’ll consider giving us another opportunity to provide the restful and attentive experience you deserve.

    Good morning Mr/Ms. Anonymous, Thank you for taking the time to share your experience. We're glad to hear you appreciated the spacious room, convenient location, comfortable bed, and the service from our staff. However, we're t… Show more

    Handlery Union Square Hotel
    24 August 2025
  • Przemyslaw

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Close to Union Square and the cable car major attraction

    Property response:

    Good morning Mr/Ms. Przemyslaw, Thank you for highlighting our location! Being just steps from Union Square and the iconic cable car line makes it easy for guests to explore the best of San Francisco. We're so glad you found it convenient, and we hope it added to your overall experience. Looking forward to welcoming you back soon!

    Good morning Mr/Ms. Przemyslaw, Thank you for highlighting our location! Being just steps from Union Square and the iconic cable car line makes it easy for guests to explore the best of San Francisco. We're so glad you found it conv… Show more

    Handlery Union Square Hotel
    24 August 2025
  • Isabella

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Super friendly staff, perfect location, amazing value!

    Nothing, everything was perfect!

    Property response:

    Good morning Mr/Ms. Isabella, Wow—thank you so much for the glowing feedback! We're thrilled to hear that our friendly team, unbeatable location, and great value made your stay truly perfect. It means the world to us to know we hit the mark. We can't wait to welcome you back for another flawless experience!

    Good morning Mr/Ms. Isabella, Wow—thank you so much for the glowing feedback! We're thrilled to hear that our friendly team, unbeatable location, and great value made your stay truly perfect. It means the world to us to know we hit … Show more

    Handlery Union Square Hotel
    24 August 2025
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  • Cynthia

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Great location, friendly and helpful staff, the bed is comfortable.

    The room does not smell fresh, the carpet probably needs to be changed, the hallway is dark. I guess the location is the main thing we are paying for. Not great but good enough.

    Property response:

    Good morning Mr/Ms. Cynthia, Thank you for taking the time to share your experience. We're glad to hear you enjoyed our central location, the comfort of the bed, and the friendliness of our team—those are things we take great pride in. We also appreciate your honest feedback about the room and hallway conditions. We're actively working on updates to improve the overall atmosphere and freshness of our spaces, and your comments help guide those efforts. While we’re happy the location worked well for you, we hope to elevate every part of the stay next time. We’d love the chance to welcome you back and show you the improvements firsthand.

    Good morning Mr/Ms. Cynthia, Thank you for taking the time to share your experience. We're glad to hear you enjoyed our central location, the comfort of the bed, and the friendliness of our team—those are things we take great pride … Show more

    Handlery Union Square Hotel
    24 August 2025
  • Graham

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Great location for city vacation.

    Tired and in need of a refurb

    Property response:

    Good morning Mr/Ms. Graham, Thank you for your honest review. We're delighted to hear that our location served you well for a city getaway—being close to the action is something many of our guests appreciate. We also understand your comments about the property feeling a bit tired. Refurbishment plans are in motion, and feedback like yours helps us prioritize what matters most to our guests. We hope you'll consider staying with us again to experience the improvements firsthand!

    Good morning Mr/Ms. Graham, Thank you for your honest review. We're delighted to hear that our location served you well for a city getaway—being close to the action is something many of our guests appreciate. We also understand your… Show more

    Handlery Union Square Hotel
    24 August 2025
  • Sára

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review

    Location

    The smell inside the room

    Property response:

    Good morning Mr/Ms. Sara, Thank you for your feedback. We're glad you appreciated our location—being close to the city's highlights is something many guests enjoy. We're sorry to hear about the issue with the room's smell and appreciate you bringing it to our attention. We're actively working to improve room freshness and overall comfort, and your input helps us get there. We hope to have the chance to provide a better experience next time.

    Good morning Mr/Ms. Sara, Thank you for your feedback. We're glad you appreciated our location—being close to the city's highlights is something many guests enjoy. We're sorry to hear about the issue with the room's smel… Show more

    Handlery Union Square Hotel
    24 August 2025
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  • Michael

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Doreen

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Alex

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
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  • Poplar

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
  • Manuel

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
  • Suzanne

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review
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  • Gisella

    Reviewed: 20 August 2025 · Stayed in July 2025

    Verified review
  • Anonymous

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
  • Diane

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    Great location ideal for exploring San Francisco. No breakfast or bar at the hotel, but there are many options close by for everyting you need. Welcoming staff.

    Room with 2 doule beds was a little small for 4 travelling with cases etc - but manageable for a short stay.

    Property response:

    Good morning Mr/Ms. Diane, Thank you for taking the time to share your experience. We're so glad to hear that our location was ideal for your San Francisco adventures and that our team made you feel welcome—that means a lot to us! While we don’t currently offer breakfast or bar service, we’re happy you found plenty of nearby options to suit your needs. We appreciate your feedback on the room size and understand how space can feel a bit tight when traveling with luggage. We're grateful you found it manageable for a short stay, and we hope to welcome you back again soon!

    Good morning Mr/Ms. Diane, Thank you for taking the time to share your experience. We're so glad to hear that our location was ideal for your San Francisco adventures and that our team made you feel welcome—that means a lot to us! W… Show more

    Handlery Union Square Hotel
    21 August 2025
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  • Rebecca

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
  • Peter

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Spacious room with good beds, strong shower and excellent WiFi.

    Property response:

    Good morning Mr/Ms. Peter Heinze, Thank you for your lovely feedback! We're happy to hear you enjoyed the spacious room, comfortable beds, strong shower, and excellent WiFi. It's great to know we could help make your stay a pleasant one — we hope to welcome you back soon!

    Good morning Mr/Ms. Peter Heinze, Thank you for your lovely feedback! We're happy to hear you enjoyed the spacious room, comfortable beds, strong shower, and excellent WiFi. It's great to know we could help make your stay a plea… Show more

    Handlery Union Square Hotel
    20 August 2025
  • Hemant

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review
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  • David

    Reviewed: 18 August 2025 · Stayed in July 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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