Great Location and very helpful staff

Stayed in August 2025

Location was great, close to union square. The hotel is very clean and staff was friendly

Stayed in August 2025

Close to Union Square and the cable car major attraction

Stayed in August 2025

Tired and in need of a refurb

Great location for city vacation.

Stayed in August 2025

The smell inside the room

Location

Stayed in August 2025

Room with 2 doule beds was a little small for 4 travelling with cases etc - but manageable for a short stay.

Great location ideal for exploring San Francisco. No breakfast or bar at the hotel, but there are many options close by for everyting you need. Welcoming staff.

Stayed in August 2025

Spacious room with good beds, strong shower and excellent WiFi.

Stayed in August 2025

One day only works one elevator

Excellent location

Stayed in August 2025

At check in we were not told about or facilities. We overheard a family talking about discounted breakfast at a nearby restaurant

Location was good

Stayed in August 2025

Nothing

Location and comfort

Stayed in July 2025

The pictures on the website make it seem like the hotel is pretty high end, which was misleading because in reality it’s on the older side. Also, i would suggest having more employees around check-out time. There was only one person helping everyone at check out.

The beds were comfortable, room was very clean.

Stayed in June 2025

The hotel has a parking lot. However, the parking cost was expensive than I thought.

The hotel location is quite good. It's a 5-minute walk away from Powell Station. Nearby the Union Square. Maybe, this is the traditional hotel. However, the room was kept clear.

Stayed in August 2025

The room was clean and comfortable

Stayed in August 2025

The noise from the surrounding of the city was too loud and gave us not the good feeling we expected. Maybe it's possible better to make double windows, so the noise can't hardly come into the bedroom. The airconditioning wasn't working at all! No good feeling about that

The pool was very good and heated! Top The beds were good

Stayed in August 2025

The hotel has an excellent location and is very clean. The staff were friendly and helpful. However, the room was smaller than expected, and the 'double bed' was more like a single bed, not ideal for two people. At the reception they mentioned it’s a petit room which I was not aware of while reserving . So anyone booking this pls take a note Overall, it was a comfortable stay, but the room size and bed were a bit of a letdown.

Location was great

Stayed in August 2025

Small rooms

Location

Stayed in August 2025

Convenient but expensive parking

Good location easy parking

Stayed in August 2025

Room prep apparently is not their strongest skill: there was no shampoo or conditioner in the bathroom when we checked in (which I naturally only discovered when I tried to take a shower). The AC did not work at first, and even when I asked about it at the reception and it was turned on, it did not really cool anything down - at least having the fan on was something. The room itself is not as updated as it appears on the picture, the building is quite old and so are the rooms.

The hotel is located less than a block from the Union Square, with easy access to the subway, Market Street, and not too far from Embarcadero and Chinatown. The 24/7 check-in desk is very helpful in case of late arrival. The room was fairly large, but part of the space was used by the hall, and the actual bedroom space felt crammed. The beds were quite comfortable.

Stayed in August 2025

The hotel is in two parts and on two levels separated by a pool. From the lobby it can be difficult to get a large amount of bags across the hotel from the lobby if you are in the Farrell Street side. Having said that there is an elevator from the hotel parking garage.

Its our second time here (the last was 20 years ago). It was a great hotel then and it is again this time. It’s so handy to everything and we love the business of the heart of the city. Restaurants are too many to count and the old style diners are a constant. The rooms are large for hotels in this area, ours was on the highest floor and had it on small balcony overlooking the pool. The Handlery has a historic feel and has many hints of its long history. The staff are great.

Stayed in August 2025

Staff, location, and cleanliness were great!

Stayed in August 2025

Parking is expensive, door between rooms.

Affordability, proximity to essential areas, hospitable staff.

Stayed in August 2025

Lousy coffee making system. No kettle but tea bags provided. Small bathroom.

Bed was comfortable. Room was large and clean.

Stayed in August 2025

the bed and pillows are not very comfortable

The location

Stayed in June 2025

The location is brilliant. We walked from there to Fisherman's Wharf and Oracle Park and you're steps away from Union Square. For a city centre hotel the staff were really friendly and helpful. They stored our luggage for us from check out until we were ready to leave SF at 5.30. The room wasn't huge but it was comfortable and clean and had everything we needed. The bathroom was good.

Stayed in July 2025