I requested towels twice, and they were never delivered. I requested no room cleaning, and it was done anyway. The breakfast was standard hotel fare, which is just fine. The breakfast area is just not big enough to accommodate all guests. It was too crowded to enjoy, and people are just rude... especially in the morning. I picked my room on the app, but upon checking in, they had given it away to someone else. Our showerhead was old and hard to get hair rinsed out.

Security at the front door the entire stay was fantastic. We were able to drop our luggage off and explore before the room was ready. The location is good overall.

Stayed in August 2025

Breakfast

Location

Stayed in August 2025

fighting for food at breakfast, poor organization of food queues

Location, reception service, security, comfortable beds.

Stayed in August 2025

Welcome at reception by Naomi : smile and sincere wish to facilitate check in smootgly

Stayed in August 2025

Nothing much that we didn’t like, except during peak hours the elevator took really long to come. They have 3 elevators but still it took 5-9 mins for elevator to come during peak hours.

We most loved was the location of the hotel, Times square was just 5 mins walking distance. The hotel is renovated and was clean, staff is friendly and welcoming. I loved that it has secure access for elevators and entry after 10 pm. Overall very clean rooms and bathrooms. Breakfast was complimentary and it was decent, except the place to sit became little crowded during peak time.

Stayed in August 2025

Rooms were smaller than expected but comfortable.

Breakfast was good, could have had more variety on alternate days.

Stayed in August 2025

Lifts can get busy at peak hours, but managed to avoid this and only waited when we had to check out.

Good facilities, room was comfortable, good breakfast, Joseph was a great help. Location was great, they had coffee, hot/cold water available throughout day.

Stayed in July 2025

The washing machine was coin operated. there also weren't that many washers and dryers in the laundry room.

The hotel was located across from a subway station and was right in times square. The room was nice and felt clean. when we checked in the TV displayed a welcome message with our name which made it feel personal and welcoming. The hotel also had self service laundry which made the whole trip eaiser.

Stayed in July 2025

We were told to check in at 3 but room wasn't ready, had to hang around waiting. But they gave us bottled water while we waited so they tried to do what they could.

Courteous staff

Stayed in July 2025

full lifts

Excellent location, good public transport near by

Stayed in June 2025

There was no shampoo , brekfast restoran is nog so clean

Location

Stayed in July 2025

Breakfast selection

Location

Stayed in July 2025

The Taxi driver that dropped us to the airport. He stopped in the beginning of the terminal without even asking about the airlines we are traveling with, he dropped our luggage in the middle of the road and left. He was very rude.

Stayed in July 2025

Small and no refrigerator

Close to everything

Stayed in July 2025

Breakfast

Location, room size, beds

Stayed in May 2025

Breakfast can be improved but was busy, I bit more fresh fruits

Posizione , friendly and professional staff (Naomi and Johseph super) clean room

Stayed in July 2025

Elevators were slowish. Because of number of floors sometimes took long time to get down from hugher floors.

Nice having breakfast included. Normal continental options. Location was perfect!!!

Stayed in June 2025

Had a room on an upper floor which made access to ground floor difficult when leaving hotel.

Clean and comfortable. Convenient location and a good value. Staff and services were helpful.

Stayed in June 2025

Expensive and water fountain should have been in a better location like the lobby.

Comfortable, quiet in the room, accessible to public transport and front desk helped us get early check in

Stayed in June 2025

Our room faced the street next to one of the Broadway theatre buildings and there was some AC unit or similar device running constantly even at night, so it was making it quite noisy. Given the location, this is something you can expect, but it’s good to be prepared for it. Breakfast was repetitive with limited options and it was the same every day. We would have appreciated a wider selection, especially vegetables (which were completely missing) as well as items like cheese, ham or sausages.

The hotel was great with an amazing location next to the Times Square and 5min walk from Bryant Park. For a 3-star hotel it met our expectations. Breakfast was included, which was also a big plus. There is an observation deck that offers nice views of New York. The room was not very big but enough spacious with everything that you need :)

Stayed in June 2025

The most remarkable downside would be the breakfast. We did enjoy freshly prepared waffles, though.

Breakfast... Well you won't leave hungry. The location is excellent, close to many NYC landmarks and well connected. It is most conveniently located for those interested in attending Broadway shows. Many major brand stores are in the vicinity. There is also a decent choice of restaurants at walking distance. Both the restaurants and the stores are usually open until late.

Stayed in May 2025

The room was spacious, the bed was comfortable, and the staff were very kind and helpful.

Stayed in May 2025

Not being informed, there was no sitting on the rooftop. We were made aware in the elevator by another visitor on our way up there. We had our food in hands expecting to sit and eat.

I like the friendliness of the staff and the assistance provided. Ex. I wanted a drink that wasn't cold. So a staff member went and got me one from the back. If we needed something, we didn't feel afraid to ask.

Stayed in May 2025

Didnt feel welcomed. Reception of guest seemed kinda robotic. Security guy in the entrance was pretty cool

One of the staff called me out for filling my 250cl water bottle with tap water after i came from huge walk. Really? I dont know if that is normal in the US but the hotel areas for self serving...me being a guest... seemed idiotic after paying this much amount for a room. But hey...right after 3 persons were doing the same and no one did anything.

Stayed in April 2025