Reviews of Hampton Inn & Suites LAX El Segundo 3 stars
888 N. Pacific Coast Hwy, El Segundo, CA 90245, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat place to stay Comfortable Extremely close to airport Nice breakfast
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRoom excellent. Staff very helpful.
Paper plates and plastic cutlery at breakfast plus limited seating
Dear Antony, Thank you for staying with us during your visit to El Segundo. We are pleased to hear that you found our rooms spacious and well-equipped, and that our staff was knowledgeable. However, we apologize that our breakfast did not meet your expectations and that there were issues with our supplies. Please know that your feedback will be shared with our team, as we are continuously striving to improve our property. We appreciate your business and your honest review. Best, Justin Guiu General Manager
Dear Antony, Thank you for staying with us during your visit to El Segundo. We are pleased to hear that you found our rooms spacious and well-equipped, and that our staff was knowledgeable. However, we apologize that our breakfast did not m… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe property was spotless! I always judge a stay by the bathrooms and this one was immaculate! Big bottles of soap, shampoo, conditioner and body wash were all readily available. The king size bed was super comfortable! Loved the free hot breakfast every morning. Super close to the airport!
Dear Sukhinder, We truly appreciate your thoughtful feedback! It’s gratifying to know the hotel’s convenient location, spotless accommodations, and fantastic amenities enhanced your stay. Your compliments mean a great deal to us, and we hope you will return for another pleasant experience. Best, Justin Guiu General Manager
Dear Sukhinder, We truly appreciate your thoughtful feedback! It’s gratifying to know the hotel’s convenient location, spotless accommodations, and fantastic amenities enhanced your stay. Your compliments mean a great deal to us, and we hop… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewlocation
We had a flood in the bathroom. It was a struggle to get it fix or get any reimbursement. It ruined the trip.
Dear Anonymous, Thank you for taking the time to review our hotel. I sincerely apologize for the drainage issues you encountered during your stay, and I regret that we did not resolve the problem in a timely manner. Your feedback is greatly appreciated, as it helps us monitor and enhance the guest experience. We value your stay and hope to welcome you back in the future. Sincerely, Justin Guiu General Manager
Dear Anonymous, Thank you for taking the time to review our hotel. I sincerely apologize for the drainage issues you encountered during your stay, and I regret that we did not resolve the problem in a timely manner. Your feedback is greatl… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe Bartender who served us a drink and snack was the only staff member who was polite, professional, and friendly.
When we checked in the front desk employee was rude and very unhelpful. He treated the person in front of us properly but seemed like he had a bit of bias towards us. We had just stayed at another Hampton Inn in Rancho Cucamonga where we were welcomed with a smile, offered water and snack, and thanked for being Hilton Honors Members. We had stayed 3 days in another location on the first leg of our trip and were charged much less per night and did not have to pay for parking. Had we known we would be gouged $30 for overnight parking we would have returned our rental car the night before and take a Uber or other transport to the airport which was only 8 miles away for much less. Other hotels in the area provide shuttles to the airport for free with lower nightly rates. We stayed here because of our loyalty to the chain but will not stay at Hampton again with this lack of hospitality. The room was OK but the shower had hair all over the ceiling and and the bathroom fan did not work. Left us feeling like we were definitely not an appreciated member of the Hilton Honors Program.
Dear Anonymous, I truly apologize that your experience with us did not reflect the warm hospitality we strive to provide for all our guests. I completely understand how disappointing it must have been for you to feel you didn't receive the value you expected during your stay. Your feedback is invaluable, and I appreciate you sharing it with us. We sincerely hope to have the opportunity to welcome you back and offer you the exceptional experience you deserve. Rest assured, I will discuss your comments with our team to ensure we do better in the future. Thank you for your understanding, and we look forward to the chance to exceed your expectations on your next visit. Sincerely, Justin Guiu General Manager
Dear Anonymous, I truly apologize that your experience with us did not reflect the warm hospitality we strive to provide for all our guests. I completely understand how disappointing it must have been for you to feel you didn't receive the… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff and faculty was great!
Nothing to complain about.
Dear Tabitha, Thank you for highlighting our staff’s efforts! I’m thrilled their commitment to excellent service enhanced your time with us. Your words will mean a lot to us, and we hope to see you return for more of their exceptional care. Best, Justin Guiu General Manager
Dear Tabitha, Thank you for highlighting our staff’s efforts! I’m thrilled their commitment to excellent service enhanced your time with us. Your words will mean a lot to us, and we hope to see you return for more of their exceptional care.… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewCleanliness and the shower pressure was wonderful
The on-site restaurant was not a real restaurant- it was very short staffed ( one person) which equates to frozen food only available
Dear Lisa, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for disappointing you with our restaurant, and we have noted your comments for improvement. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Justin Guiu General Manager
Dear Lisa, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for disappointing you with our… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewClose to LAX and right next to long term parking that has a free shuttle to the airport. Clean comfy and nice staff
Dear Michael, It seems that your entire stay was wonderful from start to finish. We appreciate you taking the time to share your experience at our Hampton Inn & Suites. We're glad to hear that you found our staff welcoming and our hotel fresh. Thank you for staying with us, and we wish you safe travels. Best, Justin Guiu General Manager
Dear Michael, It seems that your entire stay was wonderful from start to finish. We appreciate you taking the time to share your experience at our Hampton Inn & Suites. We're glad to hear that you found our staff welcoming and our hotel fr… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewNice location and friendly staff!
Breakfast options
Dear Anonymous, Thank you for sharing your review and recommendation. We're pleased to hear that our comfortable hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Justin Guiu General Manager
Dear Anonymous, Thank you for sharing your review and recommendation. We're pleased to hear that our comfortable hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope y… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewIt was very family friendly and cozy
Only issue we had was the lack of parking spaces we had to ask front desk what to do. She had us park in a fire lane and we were told they would make sure our car wouldn’t get towed which it didn’t.
Dear Anonymous, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Justin Guiu General Manager
Dear Anonymous, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our h… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewStaff and location
Didn't get a room key until the next day. Room smelled bad
Dear Greg, I appreciate you choosing to be our Guest and recognizing our wonderful staff and location even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit so we can give them our full attention and improve the guest experience as we move forward. We want to be your hotel of choice in El Segundo and hope that you consider a return trip in the future as I know we can do better. Sincerely, Justin Guiu General Manager
Dear Greg, I appreciate you choosing to be our Guest and recognizing our wonderful staff and location even though your overall stay was disappointing. Thank you so much for sharing some insight into the problems you had during your visit s… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe lounge area was clean, quiet, and multiple comfortable chairs to choose from. Lounge also had free books so you could sit and read. The free breakfast was great, cooked perfect with great flavor and seasoning. The staff were accommodating and friendly. Loved that the gym was 24hrs. The salt water indoor pool was a great addition as well.
The drain plug in our bathroom sink needed maintenance . Water would build up in the sink and drain very slowly. There wasn’t a microwave in the room, however it was provided in the hallway on each floor so not much of a big deal. The biggest thing I didn’t like about the property is the $30 a night parking charge. I can understand for overnight visitors but if I’m already lodging with you and you’re charging a transient occupant fee already parking should be free.
Dear Dylan, We truly appreciate your feedback and are grateful you took the time to share your thoughts. I’m sorry to hear that your visit didn’t meet all of your expectations. Your insights are invaluable to us, as they not only celebrate our successes but also guide us in identifying areas where we can enhance the experience. Thank you for helping us strive for improvement. Sincerely, Justin Guiu General Manager
Dear Dylan, We truly appreciate your feedback and are grateful you took the time to share your thoughts. I’m sorry to hear that your visit didn’t meet all of your expectations. Your insights are invaluable to us, as they not only celebrate… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation, mini mart and fast food close by. Size of room, quality of bed linen and towels. Cleanliness. Very friendly and helpful staff.
Bathtub with shower.
Dear Libby DEGER, It is wonderful to hear you had an excellent stay here at Hampton Inn & Suites LAX El Segundo. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is appreciated. I will share your kind words with the entire team and look forward to serving you again. Best, Justin Guiu General Manager
Dear Libby DEGER, It is wonderful to hear you had an excellent stay here at Hampton Inn & Suites LAX El Segundo. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is appreciated… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewOptional to a balcony, awesome!!
The pool needs a more vibe, a more vacational feeling, it looks like a prison pool. No disrespect. In door gym, awesome!!!
Dear Fredy, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Justin Guiu General Manager
Dear Fredy, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip fo… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt was close to LAX.
Mini fridge didn’t work and defrosted itself all over the carpet during the night. Ice was crumbling and making noises at 3 am.
Dear Caroline, Thank you for staying with us. I’m sorry to hear about the fridge issues you encountered. We strive to maintain our facilities in the best condition, and clearly, we fell short. Your feedback is crucial for us to make the necessary improvements. We would appreciate another chance to host you and provide a better experience. Sincerely, Justin Guiu General Manager
Dear Caroline, Thank you for staying with us. I’m sorry to hear about the fridge issues you encountered. We strive to maintain our facilities in the best condition, and clearly, we fell short. Your feedback is crucial for us to make the nec… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified review