Reviews of Hampton Inn & Suites East Lansing 3 stars
2200 Hampton Place, Okemos, MI 48864, United States
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Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff was very kind, housekeeping cleaned the room during our stay, the hot tub was very nice!
N/A
Thank you so much for your kind words! We’re delighted to hear that our staff took good care of you and that you enjoyed the cleanliness of your room and the hot tub. We hope to welcome you back again soon for another relaxing stay!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewEverything was more than my expectations. The price was really good and the location is close to restaurants and shopping. There are plenty of free parkings. My family liked it.
None
Thank you for taking the time to share your feedback. We’re pleased to hear that our location, pricing, and parking options met your expectations and that your family had a positive experience. We look forward to welcoming you again in the future.
Thank you for taking the time to share your feedback. We’re pleased to hear that our location, pricing, and parking options met your expectations and that your family had a positive experience. We look forward to welcoming you again in the … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewthe bedding no top sheet. the wierd blanket in the bedspread was dis colored and bathe tubs need to be replaced
Thank you for your feedback. We regret that the bedding and bathroom conditions did not meet your expectations. Providing a clean and comfortable environment is important to us, and we apologize for any inconvenience you experienced. Please feel free to reach out to us directly so we can discuss how to improve your experience.
Thank you for your feedback. We regret that the bedding and bathroom conditions did not meet your expectations. Providing a clean and comfortable environment is important to us, and we apologize for any inconvenience you experienced. Please… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe 1 bed we had was very comfy and when we asked for extra towels the were delivered promptly
That the pool and hot tub was closed for the day of the 13th. When we know it was open on the 12th .our room was messed up with 1 king bed instead of 2 queens and it made it hard for us to get a good night's sleep
Thank you for sharing your experience. We’re glad the bed was comfortable and that extra towels were delivered promptly. We apologize for the inconvenience caused by the pool and hot tub being closed on the 13th, as well as the room type not being as expected. We understand how this impacted your stay. Please feel free to contact us directly so we can assist you further and address your concerns.
Thank you for sharing your experience. We’re glad the bed was comfortable and that extra towels were delivered promptly. We apologize for the inconvenience caused by the pool and hot tub being closed on the 13th, as well as the room type no… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewVery good condition
Thank you for your feedback. We’re pleased to hear that you found the property to be in very good condition. We look forward to welcoming you again.
Reviewed: 22 May 2025 · Stayed in April 2025
Verified reviewNice
When booking, the explanation of room configuration and size is very misleading.
We appreciate you bringing the room configuration and size information to our attention. Clear and accurate details are important to us, and we will take your feedback into consideration to enhance the booking experience. Thank you for staying with us, and we hope to have the opportunity to serve you again.
We appreciate you bringing the room configuration and size information to our attention. Clear and accurate details are important to us, and we will take your feedback into consideration to enhance the booking experience. Thank you for stay… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewThe pool area was horrible. Very poor hot tib
Thank you for your honest feedback. We’re sorry to hear that the pool area and hot tub did not meet your expectations. We take these concerns seriously and would appreciate the opportunity to discuss your experience in more detail. Please feel free to reach out to us directly so we can address your concerns.
Thank you for your honest feedback. We’re sorry to hear that the pool area and hot tub did not meet your expectations. We take these concerns seriously and would appreciate the opportunity to discuss your experience in more detail. Please f… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe facility not staying true on their 3 pm check in made me miss my life long best friend walk down the aisle at her wedding.
We sincerely apologize for the inconvenience caused by the delayed check-in and the impact it had on such an important occasion. This is certainly not the experience we want for our guests. Please feel free to contact us directly so we can understand more about your stay and see how we might make this right.
We sincerely apologize for the inconvenience caused by the delayed check-in and the impact it had on such an important occasion. This is certainly not the experience we want for our guests. Please feel free to contact us directly so we can … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewIt was family friendly. Our kids enjoyed the stay. the breakfast was good and they had a good variety. We had to ask for towels every night because there weren't any in the room when we arrived. We were told we would get extra hilton honors points for the inconvenience but never did. The kids loved the pool and we enjoyed the hot tub. It was located next to a lot of restaurants so we didn't have to travel far for lunch or dinner if we wanted. We also didn't have to travel far to the MSU Pavilion for the Horse Expo which was a bonus. The beds were a little hard, but not to the point of loosing sleep.
We were promised extra hilton honor points for never receiving towels both nights and never received them. Please don't promise something if you don't plan on following through with it. It reflects on the company as well as yourself.
Thank you for taking the time to share your detailed feedback. We’re glad to hear that your family enjoyed the stay, the breakfast variety, the pool, and the convenient location near restaurants and the MSU Pavilion. We apologize for the inconvenience regarding the towels upon arrival and the delay in receiving the promised Hilton Honors points. We understand how important it is to honor such commitments and regret that this was not properly addressed. Please feel free to reach out to us directly so we can resolve these issues and ensure your concerns are fully addressed. Thank you again for your comments, and we hope to have the opportunity to provide you and your family with an improved experience in the future.
Thank you for taking the time to share your detailed feedback. We’re glad to hear that your family enjoyed the stay, the breakfast variety, the pool, and the convenient location near restaurants and the MSU Pavilion. We apologize for the i… Show more
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewA year ago the water main broke and they claimed the lobby would be fixed by October 2024. It is February 2025 and nothing has changed. The beds are rock hard and the pillows are too soft. The elevators were not working and the hot tub was broken. We had to pay full price but the hotel is not fully operating. Not going back to this hotel.
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewThat i could not get the best rate due to using booking.com
Thank you so much for your review, we are glad you experienced a great stay at our location!
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 December 2024 · Stayed in December 2024
Verified reviewReviewed: 2 December 2024 · Stayed in December 2024
Verified reviewVery clean and friendly staff, and my kids lived the waffles
The hot tub jets were not working, and I had called 2 days prior to verify that it was in working order. Only 1 towel in the room unless you asked for more. And the sink in the bathroom was very slow to drain
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 17 October 2024 · Stayed in October 2024
Verified reviewWe didn't have any breakfast due to our checking out at 10:00 pm. The whole place smelled like old socks or something, we tried to sleep, but decided to just leave. Very, very disappointed, we always thought that Hamptons were much better than this. That was the reason for our trying to spend our 54th anniversary there. We learned our lesson, I guess.
Please read previous comments.
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewBed was comfortable
Elevator out of order and given 3rd floor room.
Reviewed: 13 October 2024 · Stayed in October 2024
Verified review