The smell in the room. Not sure if the property allowed pets in the rooms but the smell was like pet pee.

Everything was ok.

Stayed in August 2025

Comfort & cleanliness

Commuting distance to our favorite attractions

Stayed in August 2025

Dont have équipement basic like to book water which is very unconvenient : they have one but its dirty

I loved the location near everything the bed is comfortable

Stayed in August 2025

the elevator was really slow. i stayed on the second floor and the elevator takes an absurdly long time just to go up from first to second floor.

location was great, reception staff was pretty helpful too. they allowed me to check in early, which i was grateful for since i arrived early and was exhausted from a long flight. location: walking distance to lots of restaurants and grocery stores, overall just super convenient. the room cleaning service was good too, pretty much standard.

Stayed in August 2025

the shower either went from freezing cold to extremely hot, and they never gave us any body wash, shampoo or conditioner, and they only clean the room when you request it

the location was good, and the deli around the corner was nice, but there are a few scammers near the train exit on 23rd street so just don't talk to anyone till you get to your room

Stayed in August 2025

Felt a little dark but other than that no complaints

Good location near Subway. Good options for coffee, steak, and deli items within walking distance. Hotel had a night club, I was on floor 9 and could not hear them. Room was small by normal standards but a good size for NYC and well designed.

Stayed in July 2025

It is a little bit noise at night, very busy street

Location is great, the room was comfortable, two good beds and nice shower. Staff is very friendly and helpful

Stayed in August 2025

Location is great, service is great too. It is Clean, Private and Safe.

Stayed in August 2025

Could hear music from bar below but it didn’t disturb much as we were soo tired

Safe access

Stayed in August 2025

They only have one microwave in the first floor for everybody. No refrigerator no kitchen. No breakfast

Location, cleanness

Stayed in August 2025

Nice central place to stay in Chelsea. The 12pm check out was awesome!

Stayed in August 2025

A bit far from the subway station On fridays and saturdays many people, noise and music in front of the entrance hall due to a night club in the basement. (However no noise in rooms) Members of staff were rather nice (room cleaner-buttler) but difficulties to exchange with the welcoming agent on our arrival since she fell asleep.

Confortable room and beds

Stayed in August 2025

The floors in my room were really stained and felt dirty. The closet smelled really bad. like pee almost

the beds felt clean and very comfortable. I loved the location and how easy it was to check in and check out. The view from my room was really nice.

Stayed in July 2025

Great stay! The room was clean, the location was very convenient. Would stay again.

Stayed in July 2025

No fridge in room

Love the location

Stayed in July 2025

By the entrance has a bar and blasting music on weekend night

Location n all guests who stay at hotel were very quiet, well mannered. Wish they have refrigerator.

Stayed in July 2025

We found the room to be very small and not well-suited for a group of four. It was difficult to move around comfortably with our luggage. Additionally, the noise from the street on weekend nights was quite loud and disruptive, which made it hard to get a good night sleep, especially if you stay at the 2nd floor in the street side.

The best part of this stay was the location, it's incredibly convenient with metro stations just a short walk away. The room was clean and having a fridge in the room and a microwave at the lobby was a really convenient bonus.

Stayed in July 2025

Bed was uncomfortable- you could feel the springs Please get Kleenex in the rooms

Location

Stayed in July 2025

The lobby area and the entrance

Room was nice and comfortable

Stayed in July 2025

Our room was very dusty and the bathroom had a VERY musty dirty smell! The carpet also appeared to be quite dirty.

The location was amazing!!

Stayed in July 2025

Would be nice to have a mini fridge and/or microwave. There is a nightclub right next door that got pretty rocking on Friday and Saturday night, but for some that might be a good thing.

Fantastic location. The rooms are clean, and queen sized beds were comfortable. AC worked well. The staff was very responsive. The rate was very good for the location. Rating this good for the price and location. Many hotels in this price range only had full sized double beds available. The rooms are small, but we were here for the city. It's about a 5 min walk to the 1 subway train.

Stayed in July 2025

We arrived July 4th, we didn’t know there was a club at the ground floor of the hotel. From our room at the 5th floor, we can see the party and it was very noisy! The party started Friday, Sat, Sun and Monday evenings and they ended at 4:00 AM. We could hardly sleep. Just be aware that there will be parties at the ground floor of this hotel on the days mentioned above.

Proximity to Times Square, and subway station.

Stayed in July 2025

It was dated, and the bar area was so so.

The location.

Stayed in July 2025

There's an actual nightclub in the ground floor of the hotel. I think it's technically called a restaurant and bar but there was pretty loud music and such over the weekend so that might not be the environment for everyone. Overall, for a Sheraton property, the hotel felt like it was in need of a refresh. Linens felt like they needed an upgrade. I also felt like the AC unit kind of struggled to control the temp and humidity in the room. It was just on the side of comfortable but if you like it really cold. Not all rooms have fridges. They were able to add one to my room so you can ask at the desk.

It has a good location to Chelsea by the 28th Street subway station. Room is decent size and so was bathroom. The staff was nice and friendly for questions. It was a good price value

Stayed in June 2025