Reviews of Fairfield Inn & Suites by Marriott Chesapeake Suffolk 3 stars

The staff were amazing. Friendly, made you feel like you were one of their own family.

I had to get my towels daily, The dresser drawer won't stay shut, the shower curtain was all broken and had to be replaced before showering. Had to retrieve my own toilet paper. So basically housekeeping.

Bed was comfortable

Tried to charge me more then what it should’ve been.

We went there specifically because they had an indoor pool. We helped move my son to VA along with the his gf’s family. They stayed there as well because of the pool. It was broke down and we were unable to use it either day. The location was wonderful and we are going again in sept but hesitant to rebook because of the lack of communication on the pool. Unsure if we will rebook or not.

No washcloths or hand towels, no service when I asked ran out of toilet paper

At check in Dorian was friendly, courteous, and helpful. Breakfast was good and ample.

N/A

Nothing and I never got my security deposit back from when I stayed there from July 3rd to the 5th

There were no wash clothes for us to use one of the night - was told they were not cleaned.. Very disappointing.we have stayed here several times and this was the first time we were told this.

That we was able to do everything we needed

They don’t answer the phone and still have not refunded me my money back for incident yet

Kids loved the indoor pool area, i enjoyed having a desk in the room to answer emails and get work done. Beds were also very comfortable. Breakfast was different i liked the many options that were offered!

Nothing! For one night it was great!

The beds were comfortable.

Fairfield Inn by Marriott, you were supposed to be our peaceful landing pad after a 12.5 hour drive from Indiana. Instead; - Pool: Closed for maintenance. The one thing I was actually looking forward to. Did I mention it was 100 degrees (37.7 celcius). Did you let me know the pool was closed ahead of arrival....no. - Room 213: AC sounded like a helicopter crash-landing. New room 216 - WiFi: Wouldn't load the login page on Samsung phones. Staff told us it was our problem and gave us a help desk number to call. Absolutely not. I'm too tired to troubleshoot like it's 2004. 📞🚫. Every other restaurant and hotel on our 12 day 10 states cross country trip worked with no issue, pop ups etc... hotel staff please keep telling me it's my phone not working even though I work in IT and know it's not my phone. Fix your system. - I wanted to wind down with a shower but it too had issues with moldy corners, and a suspicious slimy residue that looked like it came straight out of a horror movie. - Later, tried to do laundry. The machine room has a sign that I needed to ask the front desk, and the front desk had no idea how many coins the machines needed or where to get soap. Like… how?! It’s literally your hotel! Would've asked for my money back, or stayed at a different hotel, but I didn’t have the energy for battle.

The breakfast. I called the lady Ms. Quiche. She was killing breakfast. Thats it

They dont answer the phones at all. And they need to clean and fix the pool.

Peaceful area but close to highway and food

I called the day we arrived to insure the pool was available. Closed when we arrived 2 hours later. No smoking but the no AC halls smell like weed. Phones don’t work. Employees have no help for any questions. Felt like they were prejudice. AC in room was ok not cold.

The manager was very helpful

Pool

N/a

The location was in a place where it was crowded. It was very quiet and peaceful. Staff was friendly and helpful

The mini selections for breakfast

There was very little water pressure in the shower so it took forever to shower. We had to keep asking for toilet paper because it was never refilled. The pillows were so bad it took three of them to provide any support and the beds were not comfortable at all. The AC either froze you or you were hot. The settings made little difference.