Reviews of Fairfield by Marriott Inn & Suites Fossil Creek 3 stars

It was good

Clean and neat

Swimming pool was closed and elevator didn’t work

Elevator wasn't working, ice machine was broken and the pool was out of service. We didn't stay for more than 3 hrs and talked to front desk and was told they would refund the 4 days we had reserved. Called booking and was told the same thing. Till this day nothing and it's been a month.

Clean, friendly front desk staff who made sure we were happy. They changed us to another room after the TV didn’t work in the first room. Really enjoyed our stay.

Everything was good.

It's been over a month I stayed here for 2nd time and have yet to receive my security deposit back on my card . So don't expect to get it back and elevator out of service .

Racist staff

Lied about house keeping coming to my room

The breakfast are good the location is perfect

The air conditioner temperature is not that cold like we wanted

The breakfast

Elevator didn't work and then I had to switch rooms because I booked with booking and what they had available for 2 days

Location was accurate

The elevator was not working. The air-conditioning had a strange smell The bathtub was chipped. Disappointed in Brand MARRIOT since it has a reputation for luxury

Pulled up looked like it was vacant outside weeds all over not maintained looked pitiful. Ants all over our room asked to have it cleaned and sprayed never was. A room we stayed four nights and we had to ask to get it picked up. They said they did it if you stayed more than two they never did.

Mostly clean, beds comfortable, nice linens. Rao was very polite at check-in and out. Breakfast was great!

the elevator was hot and very slow, needed the floor cleaned, and hallways were hot also

None

They let me down when I arrived at the property saying it’s all sold out. I was travelling solo and did not care about my pre paid reservation at all. Should have informed me earlier if so? Wasted hours of my time and taxi cost. Really bad :(

Breakfast variety, location, amenities, etc.

Our top drawer didn’t stay closed & one of the lamp outlets wouldn’t work. On our second night the power went out for a few hours & when I asked at checkout for a discount the associate didn’t say anything just handed me my receipt.

Lack of diversity in breakfast. Eggs mostly were prepared the same way.

The attitude of the young Chinese boy who did not treat us on arrival. He lacks interpersonal skills. The room he allocated for us had aircons dismantled, some tissues were still on the floor when we open the door. We reported but kept saying my Manager is not here. What kind of business would have 1 person to allocate rooms for so many people? Eventually we were allocated a disabled room. It was a disaster especially having booked few months before we leave Africa. My wife and I brought most of the couples Africa to the hotel to stay with us but all were disappointed. Some never had their wifi working in their rooms. For years my wife and I have been staying there but each year it sounds like the hotel is deteriorating. Two years ago we paid a retention fee and were promised we will get it back into our account within 6 or 7 working days but till now we have not been paid back. This year again we paid and still 6 working days have passed never received back our money. Fair field owns us fews dollars. We asked the young Chinese man about our refund , he said Fair field now is under new Mnagement. What is that?

Did not eat the breakfast.

Tv didn't work when we checked in. They did fix it when we returned back to the hotel. The bed had a roll to the middle effect when you laid down.