Reviews of Fairfield Inn and Suites by Marriott Montgomery EastChase 3 stars
8970 East Chase Parkway, Montgomery, AL 36117, United States
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Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewVery clean
It was busy and therefore loud the night we checked in.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewWhat we did not like(1) a door lock that was missing screws on the inside electric; (2) shower curtain was torn at the bar above; (3) the sink sis not have a stopper; (4) elevators, normally two — only one worked and if you were not careful the elevator that worked would shut down for 20 minutes. Same problem existing at Fairfield Inn, Phelam, AL.; and (5) one of the double beds was broken such that when I tried to get out of bed I ended up on my knees!!
See what I wrote above.
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewBody Soap in shower dispenser was empty.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was great! I loved the extra toppings for the oatmeal! The lady who was at the desk whe I checked in on Sunday night and when I checked out Monday morning was kind and caring. She had nice words to say that lifted my spirits!
Reviewed: 13 July 2025 · Stayed in May 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewThe facility was clean and my room was great! I enjoyed my stay and would definitely be back.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation was good.
Couldn't get the Air conditioner to work. Called front desk and they said they would come check it out and never came. Also picture frame in the bathroom was bad peeling away.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewEverything was awesome for our cheerleader squad!
Na
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewNice area very quiet
Had to wait in line for service staff was in training doing check in also the sheets had hair and spot on the sheets
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewRoom 243-- Shower wall was broken. Two light bulbs had to be replaced. TV remote was missing. Lock on door required manly strength to exit from inside room.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation to what we were needing
The water in the room was either scalding hot (if kids or anyone really had used it would have burned them). They had no other rooms to accommodate. Ended up using an out of order room for another reason to take shower. Less than ideal accommodations considering paying full price for room. Lady at breakfast was nice like reviews said though.
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe only accurate description on the website was their address. Everything else was incorrect. Poor facility. I will never use this hotel again.
Pool out of order, description online included a pool. Room was dirty. Bathroom dirty. Shower also dirty. Air conditioning unit not able to keep up, the room was hot all evening. Shower curtain was not long enough and water was all over the bathroom floor. Breakfast was poor compared to comparable hotels. Overall terrible experience
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewNothing
I was cert disappointed in this hotel. We got to the hotel it was nice at first. We got to the room and the door would barely open. Get in there the mattresses were so soft and like youb were falling on the floor. The towels were so dingy. I had to go out and buy my own. The phone dint work in the room. I had to call the front desk from my cell phone. It was alot of stumping going on above us I had to call the front desk to complain.