Reviews of Fairfield Inn and Suites by Marriott Chicago St. Charles 3 stars

Breakfast was ok I preferred to go out with what was offered

shower and ac unit in my room. Very loud and on and off all night Hotel could use a facelift

great staff, yummy breakfast

the pool is under renovation, and apparently has been for a long time. this should be updated on this listing-- the kids were disappointed :/

The staff was very friendly and helpful. My room was perfect. It was spacious enough as it was just me. Loved the king bed and size of bathroom. Nice television program choices. On second floor so I could hear some noise from above and from the condenser units outside, but neither was that intrusive. I would stay here again.

I had a little trouble controlling coolness/AC but I doubt it was the ac's fault. More mine.

it was a typical breakfast but the room was too warm to sit in it.

we were there 3 days and not once did the room get cleaned, the towels replaced, or the trash taken out. when I talked to the front desk their excuse was, they were short staffed. Also, when we booked they did not mention they are remodeling, so no weight room and the pool was empty. when I asked about a refund on the price the desk clerk said he could not do anything and I assume he didn't talk to the manager.

Manager was truly nice. Staff all excellent especially the evening African-American lady and her mother Deborah!

Tub for a shower was tiny (and I only weigh160# at 5'8")

all was good except no hot tub

i was disappointed i was looking forward to using the hot tub but it was being renovated, i picked this place because of the hot tub

The bed and pillows were good. The room was fairly quiet. The breakfast selection was good. The room was clean and the coffee pot sort of worked.

The ants in the sink were the first problem. The air was forceful and somewhat loud even though set the fan on low. My wife did not like looking at the plumbing under the sink while using the toilet. There is one grabbar in the shower near the shower head, but nothing if you turn around to rinse your back. The facial tissues were gone after taking a few with no backup supply. There are not of convenience items in the bathroom. Just soap or bodywash, shampoo and conditioner in the shower. There wasn't a telephone to call to say we needed more tissues, and nobody at the desk to ask. New rules at Marriott hotels do not require cleaning, bed making, trash removal or resupply items such as coffee unless you stay more than two night. If you are a party of 2, and each make coffee in your room, sorry you don't get any more unless you stay over a third night.

Staff

Rooms were dated and bathrooms left a lot to be desired

Oo really look for it. The items on the counter were badly arranged. The oatmeal was cold.nly one muffin choice and it was gluten free. The toaster was far from bread choices and we had t

Clean

Nothing I can think of

The pool was under maintenance last time. Want to book again but only if pool is open

Convenient on a short notice

Clean and spacious