The blackened fish I had was a bit overcooked so more dry than I would have liked. Breakfast was served way too late so I couldn't have any. I would have missed my plane.

Complementary drinks and snacks were nice after a long drive.

Stayed in May 2025

I did not like the fact that I had to pay for parking.

The breakfast and cocktails hour was amazing!!! The staff at breakfast was sooo nice

Stayed in February 2025

Bathrooms should be updated. There was RUST under the toilet and tub/ shower area.

Location, free breakfast, airport shuttle, and amenities inside the hotel

Stayed in March 2025

No dislikes

Close to airport Close to bar / restaurants Utilized the pickle ball courts The free breakfast

Stayed in March 2025

Our room smelled funny like a spray was covering something up and it was not pleasant at all.

Staff was very friendly

Stayed in February 2025

The Air in our room did not work. We called the front desk to complain. They told us to open a window. Windows could not open. We did not sleep:

Stayed in December 2024

The shower head, the tub and the bathroom floor. Their appearance was poor with several stains that were off putting. The room ventilation system was extremely loud especially at night while attempting to sleep.

The buffet style menu and preparation of food. The room layout and configuration. The atmosphere and aesthetics of the lobby. The professionalism and courteousness of housekeeping and front desk staff.

Stayed in January 2025

Price was a little high

The overall feel of the property was excellent. Staff were amazing. Location feels private but still accessible.

Stayed in December 2024

Our heater wasn’t working but the staff was very helpful and polite and offered us extra blankets while they tried to get it fixed.

The hotel is located near several points of interest in Cary and isn’t far from Raleigh. It is clean and very well-maintained.

Stayed in December 2024

Access to wifi within the guest rooms could have been better. I was unable to access WiFi due to issues with the captive portal. The instructions to access WiFi were useless. Access to the elevators was impractical. The walkway to the elevators is narrow. So, it can be a little tight if multiple people transit the area at one time.

The rooms are very spacious and immaculate. There was ample parking, but you may have to walk a substantial distance to and from where you are parked on busy days. The staff was friendly and promptly checked me in with no issues.

Stayed in December 2024

A bit noisy at night

Convenient location Size suite

Stayed in November 2024

Excellent breakfast.

Stayed in November 2024

N/A

The comfort and cleanliness of the facility was great. Also, it was a safe environment.

Stayed in November 2024

I love everything but there was some opportunity to improve our update the bath tub. There were stains around the drain that weren't attractive.

The accommodations were phenomenal. The best thing about the entire experience was the friendly staff. They sold me on it. Everything what was a bonus!

Stayed in September 2024

The gym walking machines The one on the left kept glitching and restarting due to needing to return the incline to zero and it would time out. The right side one was toooo loud sounded very old. Also was missing keys on the +|~ button for speed and cup holder was missing. They both need serious maintenance.

I got complementary room temp water. That’s very nice.

Stayed in August 2024

The hotel is very nice and beautifully setup. The space is not cramped like some of the other Embassy Suites in the area.

Stayed in August 2024

The location is lovely, as it is surrounded by greenery, while still only 10 minutes by car from the airport.The suite was roomy and accommodating, and it is a rare find for me a suite with 2 queen beds, as opposed to a king bed and sofa.

Stayed in August 2024

Our toilet leaked all over the floor when we first flushed it. The whole bathroom had an inch of water on the floor. The woman at the front desk told us the maintenance guy's shift was finished and the whole hotel was booked. So she said they had no other room to give us, and they could provide a plunger for us to use all night. (?!!!) It was the end of her shift. When I told the new man at the front desk, he also told us they were completely booked and we'd have to stay in our flooded room. I explained again that the bathroom is flooded. After a little bit, he found a room we could stay in. Our new room was fine, but the air conditioner was so loud and making consistent clunky noises. At least it wasn't flooded.

The man at the desk was nice. The room suite design is very nice. The lobby and sitting area is spacious and a nice place to meet others in our party.

Stayed in July 2024

Unable to order room service at 1035 when room service open till 11 No one would pick uk in room service or call me back from the front desk to place an order I didn’t like the automated ai front desk reception which isn’t human till they call yo u back

Great location, nice staff, clean hotel

Stayed in June 2024

I felt like the staff could've been friendlier. I'm a Hilton Honors member and they weren't able tell me the day before if early check in was a possibility. After leaving me on hold over 10 mins. Then when I called back once I landed and they explained early check in would cost $75 which is outrageous! Lastly, when I did check in the guest agent didn't smile, wasn't courteous or friendly. I had to double check the room information because she didn't even tell me room number.

The lobby and room were beautiful. The breakfast was good.

Stayed in March 2024

The bathroom needs a refresh. The vent fan didn’t work, the shower had a constant drip and showed obvious signs of wear, and the toilet had a small leak at the base as well.

Everything was clean and spacious. Amenities met our needs.

Stayed in March 2024

The lobby area was definitely no reflection of the rest of the hotel. The rooms are old and dated. There was RUST all throughout the bathroom. The sink water pressure was ridiculously low. The sofa was ripped. My A/C NEVER cooled the room. It was stuffy and humid throughout the stay. I just had a different expectations from the costly price I paid!

The location was good. The lobby area was updated and had great appeal.

Stayed in January 2024

Charge for parking… why?

Great breakfast

Stayed in October 2023

We were not aware that we had to pay for parking.

My husband and I were happy about the size of our room. Breakfast was good. We will definitely stay here again.

Stayed in September 2023