Reviews of FairBridge Inn and Suites West Point 2 stars

convenience

friendly staff, cleanliness, comfy bed

Motel 6 quality at a Hilton price

The staff was extremely helpful and kind. The owner was so accommodating to our very late check in. Will definitely stay again.

Door was very difficult to get locked. Exterior is outdated but we will absolutely stay again for the next USMA football season.

Location was close to where we needed to be.

1. When we asked about the continental breakfast, we were told there hasn’t been a continental breakfast since Covid 19. 2. There was no 24 hour front desk as the ad says. 3. There was no sprinklers in our room in case of fire. 4. The paper we were given with a list of local restaurants/food places, was not up to date. A few of the places had been closed for a long time. 5. I feel the Fair Bridge Inn and Suites in Highland Falls NY should be reevaluated knowing Booking.com’s standards.

I didn't like anything about it. The "inn" should more accurately be described as a 1950s motel. The bed and everything else about the room was awful. The parking lot was terrible and full of ruts. There was on only other car in the whole parking lot during the three nights we stayed there.

I paid for the three-day stay (March) when I checked out. I stayed for those three nights in one room with one other person (my wife) and our small dog. I paid for the three nights in one room using a credit card. Today I got the monthly bill from the credit card company which shows me being charged by the "hotel" for three rooms instead of one. The three charges add up to $1,660.90. As of the same date of March 3 there were two charges of $622.86 and one charge of $415.24. When I called the manager at the hotel a few minutes ago to correct the mistake he said that your company (Bookings.com) booked me for three rooms, not one. He said I have to pay for the three rooms even though he does recall that they were aware that nobody stayed in those two other rooms (anyone could plainly see that since the motel parking lot was empty except for one other car on the far side of the lot). He said that I have to pay for the other two rooms because (he said) your company (Bookings.com) booked them. Which is ridiculous. I am going to call the credit card company on Monday and refuse payment for all but one charge.

The location is great and the rooms are very spacious.

I’ve stayed in this location before, usually in the same room. This time I got a different room and it wasn’t as clean as I would want it to be.

Basic motel

The clean room but lacked privacy.

The first day was excellent because the stalkers didn't know where we were located. The staff had placed the key somewhere so I didn't have to go through all the signing in and explaining to keep my mines and mother whereabouts quite. On the second day the privacy was horrible. I didn't think I had to warned the front desk that there may be the same stalkers trying to have them put them close to my room because it was quite like explained earlier. So I tested the privacy like I do at all hotels and I heard this same stalker up above my paid room at Fair bridge Inn making sound watching me and my mom while we bathe. I tried it out again for a second night and I heard the unthinkable as usual. This will be my last time here because this hotel like others violated our safety and life. What lies I wonder they told this time. I am quite normal as I can be but I do know they follow my mother and I everywhere, and some hotel always fail to protect. I will be writing Congress and the department that oversee hotels to put in act safe to all guest who stay hotels of all kind from one to four star to no star. YOU PAID YOU MONEY AWAY FROM HOME AND YOU HAVE THE HOTEL STAFF UNCOVER YOU. To the staff person who knock on my door so that stalker can identify me is dangerous. YOU NEED TO RETIRED AS A HOTEL WORKER OR IF AN OWNER. WHEN WORKING IN THIS KIND OF STATUS YOU SHOULD KNOW SAFETY IS VERY IMPORTANT!!!!!! EVERYONE BE CAREFUL PEOPLE DO WATCH WHEN YOU ARE AT HOTELS. MAKE SURE YOU ARE AWARE.

We like none of the the conditions of the property.

The room. The staff and the total experience.

The like the set up of the room the upstairs and downstairs.

They could care more about their rooms, they are disgusting and there are stains all over the sheets and curtains. They need to care more about properly cleaning their rooms, curtains and sheets. I found 3 stink bugs, and carpet was nasty. If the place was treated with more care, it would be terrific.