Reviews of Sunrise Inn By OYO Newport News US-60 2 stars
15237 Warwick Boulevard, Stoney Brook Estates, VA 23608, United States
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 July 2025 · Stayed in July 2025
Verified reviewBig room with a king size bed
Checking in was kinda of tricky
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious room with the king-size bed. We apologize for any inconvenience you experienced during the check-in process and appreciate your patience. Your feedback is valuable to us, and we will work on making the check-in experience smoother for our guests. If you have any further concerns or need assistance, please feel free to reach out to us at ota.escalations@oyorooms.com. Warm regards, Team OYO
Dear Guest, Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the spacious room with the king-size bed. We apologize for any inconvenience you experienced during the check-in process and appreciate your pa… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe housekeeper was very nice.
The housekeeper had so many rooms that day she was the only one doing the rooms that day. Check in was at 3pm I checked in at that time I waited 2 more hours for my room to be finished. The lady at the front told me they just had to put bedding and towels in there. I had to end up telling the housekeeper lady I was waiting for the room and she was very nice about it she told me she was very busy. She finished it and the room wasn’t clean the covers wasn’t clean. You get what you pay for literally. I got a refund.
Dear Hailey, Thank you for sharing your feedback with us. We’re glad to hear that our housekeeper was friendly and accommodating, but we sincerely apologize for the delays and the issues you experienced with your room. We completely understand how frustrating it must have been to wait longer than expected for your room to be ready, especially after your long day. It’s also concerning to hear that the cleanliness of the room did not meet your expectations. We will make sure to address this with our housekeeping team to ensure such situations are handled better in the future. We regret that your stay was less than satisfactory, but we appreciate your understanding and the opportunity to improve. We hope you’ll consider giving us another chance down the road. Best regards, Sunrise Inn By OYO Newport News US-60 Team
Dear Hailey, Thank you for sharing your feedback with us. We’re glad to hear that our housekeeper was friendly and accommodating, but we sincerely apologize for the delays and the issues you experienced with your room. We completely under… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewNothing
Not clean
Dear Kayonna, Thank you for your feedback. We're very sorry to hear that your experience at Sunrise Inn By OYO Newport News US-60 did not meet expectations. Cleanliness and guest comfort are top priorities, and it's clear we fell short during your visit. Your comments have been shared with our team for immediate review and corrective action. We appreciate you bringing this to our attention and apologize for the inconvenience. Sincerely, Sunrise Inn By OYO Newport News US-60 Management Team
Dear Kayonna, Thank you for your feedback. We're very sorry to hear that your experience at Sunrise Inn By OYO Newport News US-60 did not meet expectations. Cleanliness and guest comfort are top priorities, and it's clear we fell s… Show more