Nothing

I loved the staff they were so friendly amd helpful. The room was comfortable amd clean. Loved the air con and the beds were comfortable. I would stay here again

Stayed in August 2025

The parking fee

Very convenient to the convention center Very clean Nice accommodations

Stayed in August 2025

Nothing negative comes to mind.

The property was well maintained and in a great location. For the price I doubt there’s a better hotel in the area. The staff were also very friendly and accommodating.

Stayed in August 2025

I liked it all. Great place

Close to destination

Stayed in July 2025

Access from the parking garage to the room was great, all connected in one building. The staff was extremely friendly and polite.

Stayed in July 2025

Nothing

Very well Taken care of and beautiful out front

Stayed in August 2025

Can’t think of anything!

Exceptional service and staff, everyone working there was extremely helpful, friendly and clearly enjoyed their job. We can’t say enough about the service and staff definitely would stay there again when traveling. Being there for a convention our open time was limited knowing that we had a meal when we returned to our hotel was very helpful relieving the stress of finding a restaurant and knowing that we had a good meal waiting for us was wonderful.

Stayed in August 2025

There is not one thing I can say that I did not like

I love the convenience of this hotel which was extremely close to the zoo it had several restaurants around it but you did not need those because they provided a dinner and they also provided three alcoholic drinks for the adults and they provided beverages for the children as well along with their excellent breakfast the staff was amazing and very helpful and everything that I needed they had also accommodated me with stuff I needed for my special needs child and I would highly recommend this hotel

Stayed in August 2025

Nothing Stood Out in regards to dislike.

Everything. The Staff was Amazing and , Attentive and Cordial. The Room was Fairly Ample with a Decent View. The Amenities were Unbelievable and Made You feel at Home.The Suppies were Plenty.

Stayed in August 2025

I have no complaints

The entire hotel and experience was AMAZING! As soon as we got there the woman at thw front desk was great! I believe her name may have been Talayia (not 100% but definitely started with a T) she was so sweet and helpful. My daughter and I honestly loved her easy she made check in and she answered every question we asked very thoroughly. Our room was great! My daughter loved the pool! She did laps in and out of the building. It may have been her favorite part. We ordered from the bar and kitchen and the food was delicious as was my drink.

Stayed in August 2025

Pool, free food and drinks!

Stayed in August 2025

Everyone was so friendly and inviting. The breakfast was great. The evening Happy event was wonderful. The staff wanted to be sure we were happy and well taken care of. The hotel was very clean and very comfortable.

Stayed in August 2025

I didn't like that. I was confused on where to park so we parked in the wrong garage and had to pay convention center prices

I like the room, I'd like the lobby and the beautiful flowers in front

Stayed in August 2025

Can’t keep room cool enough for my liking.

Stayed in July 2025

Long line at the free alcohol kick back

Close to the arena

Stayed in August 2025

The staff was so helpful and friendly. The rooms were very clean and the beds super comfy. For the price of the room we had a free light dinner and great fresh breakfast in the morning along with three free cocktails.

Stayed in August 2025

The breakfast was excellent, variety of options.

Stayed in August 2025

Loved the kickback card. Can’t beat free drinks and dinner. Would recommend this place to anyone. Didn’t have any complaints!

Stayed in August 2025

No water pressure, no extra blankets

My room was nice clean and comfortable

Stayed in August 2025

It seems like there are a gazillion rooms at this place but only two elevators. Be prepared to wait (a lot) for elevators for busy events (we were there for the State Fair) or use the opportunity to get some good cardio by taking the stairs.

Right in the middle of downtown and easy access to everything. Room was very clean. Pool was a big hit as well. We ate at the restaurant downstairs and enjoyed it so well we had it the next night also.

Stayed in July 2025

Clean and close to areas we wanted to go

Stayed in July 2025

If I had to point out a couple of things, I would’ve appreciated a later checkout option and more affordable parking. Those small changes would’ve made the stay even better. Still, I enjoyed my visit and would definitely consider coming back.

The property was nice, clean, and well-maintained. Everything felt decent and comfortable—from the lobby to the rooms. The atmosphere was welcoming, and the staff were friendly and helpful. I appreciated the little extras like the evening snacks and drinks, which made the experience even better. Overall, it was a pleasant and enjoyable stay. I’d definitely consider staying here again.

Stayed in July 2025

N/A

Everything...

Stayed in July 2025

Pool opens at 9am which is a little later than I prefer. I like to get a good swim in to start my day. There is ice vending on every floor, but no vending machines unless you go to the first floor.

Great staff. Clean rooms. Breakfast was very busy with kids and families, but that didn't bother me as the dining area is spread out so you can get a quieter spot if you need to work and have coffee. There is a secure parking garage (for an additional fee.) The location is very handy to walk or catch a bus. Pretty area of the city of Columbus.

Stayed in July 2025