I was really disappointed that I could not take my son with me to the roof top restaurant. He is 17 and to not be able to grab food and a drink was really disappointing and forced us to have to leave the hotel to eat when we were very tired. Also disappointed in the cost to eat breakfast. Pretty pricey!

Rooms were clean and comfortable.

Stayed in July 2025

The payment policy. Booking showed no prepayment needed for the reservation. 24 hours prior the arrival, they charged one night on my credit card, without previous notice. Doing the checking, they charged the rest of the nights + another 350 dollars as a bail that would be refunded after the check out (still waiting to be refunded six days after my leave). The worse thing came when doing the check out they tried to charge an extra night stating that the first night payment was cancelled and overdue, something that was not true regarding my bank statement. We had to call the manager and she verified that effectively the employee was wrong.

Location and clean.

Stayed in August 2025

The breakfast option which we did not use - expensive, but there are plenty of options nearby. We had large soft bags that opened at the top. The space would have been more challenging with hard shell cases.

Location was brilliant, and we had a great room on 9th floor overlooking 8th Avenue. It looked perhaps newly refurbished - welcoming, well designed for a relatively small space. The staff were delightful and very helpful. The view from the rooftop bar was great too.

Stayed in August 2025

Poor gym

Location

Stayed in August 2025

A few rough sleepers etc on the street but common for this area.

Great location close to Times Square, Broadway, Madison Square Garden, Liberty Bagel, Madman Espresso for great coffee.

Stayed in July 2025

Small room, barely space to move around the bed. Small bed, I'm 1,93 meters tall (6 feet 4) and my feet were way out of the bed. Noisy room, even if we were on the 25th floor. The windows do not properly close, so it's like you're out on the street. If you push on the window frame, the noise is gone, so the problem is the quality of the sound/wind insulation (or lack thereof...). I don't know if this is a US standard or just poor quality, but as a European, I don't want to imagine staying there during winter... The lobby is basically a freezer, even by US standards. Coming from 38 degrees outside to 14 probably inside is a nightmare. The service during breakfast was slow, even with only a few tables occupied.

Great location, 2 minutes away from Madison Square Garden / Train station. Great view (we had an Empire State Building view room). Small rooftop bar, but with a nice view. Delicious hot welcome chocolate cookies :)

Stayed in July 2025

Location was great, close to major subway interchange. Staff were helpful and rooms were clean and comfortable

Stayed in August 2025

The rooftop bar prices were hugely over priced

Location was great in the middle of everything

Stayed in August 2025

We were charged for water which I thought was complimentary. Read the small print only for certain Hilton members. Always a large number if homeless on the doorstep

Convenient area to be based.

Stayed in August 2025

Breakfast was substandard for the price of 28USD. I paid exactly the same at the Omni hotel in Boston for a breakfast in a very nice restaurant with waiter service,a varied proper menu and coffee top ups. This was a poor buffet.

Stayed in August 2025

The rooms were very small with limited facilities. There wasn't enough space to even move around.

The location was excellent. The staff were friendly and cooperative. Loved the cookies.

Stayed in August 2025

As above

A busy hotel in great location for upper / lower Manhattan We booked a room with a view of Empire State Building and that’s exactly what we got .Although room was small It was very comfortable and had all we needed We paid for breakfast which was fine with a a variety of hot and cold options Staff were helpful and friendly Roof Top Terrace nice tho none of the food options we requested were available which was disappoint ( despite being advertised in elavator ?!)

Stayed in August 2025

I liked the property, the breakfast was not great

Stayed in August 2025

No kettle to make a cup of tea! No water bottle refill station

Excellent location for walking and public transport Roof garden with great views especially at night 3 efficient elevators Comfortable bed and quiet air conditioning Room had view of Empire State Building as requested

Stayed in July 2025

The room is super small and lack of light

The location is amazing and we walked almost everywhere

Stayed in July 2025

Very small rooms. Small bathroom.

Location. Comfortable bed.

Stayed in August 2025

Location was perfect

Stayed in August 2025

May need a bit of touch up for the room interiors.

It was very clean, staff is really nice 😊

Stayed in August 2025

The room was dated and this would put me off staying again for longer than a night. Roof bar was shut early. Reception area is reeeeally small.

Clean, great location, great value for money. View of Empire State Building was amazing. As good as you're getting for that price 3 mins from the Empire State and under 10 from Times Sq. Perfect location for Penn Station.

Stayed in June 2025

The room was slightly small for a group of 4, but was still comfortable.

Great location. Short walk to the train station and Times Square.

Stayed in August 2025

Close to everything and all staff are helpful

Stayed in August 2025

Small room, if your room toward 8th Ave, somewhat noisy

Good location, good staff

Stayed in August 2025

Nothing really.

Excellent location.

Stayed in August 2025

We could hear other guests being loud after midnight.

Good location and nice, clean hotel.

Stayed in August 2025