The smell of the room, they did not have coffee, housekeeping left dirty towel on our table 2 days in a row

The 2 room suite, the beds were very comfortable

Stayed in August 2025

Room had hand marks on the head board and floor was dusty

Staff was nice they gave us warm cookies witch were delicious I like the set up and they way it looked

Stayed in April 2025

No cleaning. I stayed four nights and only had cleaning for one day. Fresh towels and a restocked coffee station would have been nice. Elevators were not clean.

Location was good for my plans.

Stayed in March 2025

The pool was dirty and very cold. We didn't have enough towels in our room.

The room was clean ans comfortable. The beds were nice aswell.

Stayed in February 2025

if I had any compliance, which I don’t have, the bathroom was small. The sink was outside the bathroom and shower.

it was conveniently located. I forgot to bring a pair of shoes and there was a DSW five minutes away.

Stayed in October 2024

Age of building , maintenance of door handles

Location and staff

Stayed in September 2024

Nothing was a nice stay.

It is not a buffet but a credit on the bill that you use to purchase breakfast. More like a restaurant.

Stayed in September 2024

I had to assemble and make the pull out couch myself. I had to rearrange the entire room just to get the pull out to fit which left hardly any walking space.

Free cookies

Stayed in August 2024

Room a little cramped with king bed and sofa

Comfy bed, great air conditioning, great cookies, pleasant staff, good location

Stayed in July 2024

When I asked a couple questions, it seemed like I was an unwanted guest due to booking as a 3rd party.

Stayed in July 2024

Dated rooms, smaller than expected, beds are not comfortable, cleaner used is nauseating and the pool was unavailable while we stayed.

Location to UB as well as food and shopping, and the staff was very kind and helpful

Stayed in July 2024

The pool area the floor could’ve been a little bit smoother to walk on between the hot tub and the pool

The only thing we had at the one we stayed in in Buffalo was a Starbucks and a bar so you had to go off property to eat or bring food back to your room to eat

Stayed in June 2024

The room wasn't the cleanest. The guy at the check-in was not the most pleasant. And they were short staff so we waited a long time for our food.

I like the area it is located at. I like the cook that came out and brought me my food.

Stayed in May 2024

We had water run in from outside and make a big puddle on the floor. Maintenance did come in and clean it up and left with a warped floor. With the weather this weekend we were afraid of more rain coming in. Luckily there wasn't. But with the mold we should have been moved to another room. And it would have been nice to have a refrigerator and/or microwave

Easy entrance and exit to main highway.

Stayed in April 2024

We had a room near the elevators which were quite noisy Ventilation downstairs was not very good, you could smell the kitchen

Friendly staff Rooms were basic but okay

Stayed in October 2023

I have not received my deposit i paid at the hotel and the hotel is not providing any help to facilitate the money they took from me as deposit

Stayed in September 2023

I had requested a room for a person with mobility issues. The bathtub was not equipped with grab bars so was not able to be used. The room was located on the 2nd floor, far from the elevator. Had to request a blanket.

The bed was comfortable.

Stayed in September 2023

Dusty furniture and unclean floor

Location

Stayed in September 2023

Our pillows were absolutely awful! We asked for room service and instead of leaving our towels hanging on the hooks where we left them or giving us fresh towels, they instead folded our wet towels and placed them under the sink. So when we went to use them they were still wet! We also would have liked complimentary breakfast.

I didn’t like that breakfast wasn’t included. We went elsewhere to eat.

Stayed in August 2023

Room floors were very slippery

Bed was comfy

Stayed in July 2023

cleaning of the rooms, went to the front desk to address my concerns and nothing was done

Stayed in June 2023

Unfortunately, the walls are paper thin and two of our neighbours were highly disrespectful With screaming children and one with a barking dog . We were looking forward to a relaxing getaway from the kids and listening to the noise was very unpleasant and frustrating. Didn’t make for a good nights sleep. The staff corrected the problem as quickly as they were able to but the damage was done and we tossed and turned all night .

The staff were top notch very friendly, patient and accommodating. We loved the food available in the hotel very convenient. Everything was clean and fresh for a very comfortable stay

Stayed in June 2023

Paid for breakfast, but was excellent. Great servers and hotel staff. We always stay here.

Stayed in April 2023

The tv had static lines through it. Some stains on the desk chair and the radiator cover fell off.

The bed and bedding was super comfortable. Slept amazing.

Stayed in March 2023