Reviews of SureStay Hotel by Best Western Chula Vista San Diego Bay 3 stars
699 E Street, Chula Vista, CA 91910, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewall great!!!
Dear Cristina, Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewStaff was nice
There was a strong chemical smell, almost like an air freshener, it burned our noses
Dear Almendra, Thank you for sharing your feedback. It's great to hear that you found the staff to be nice. We truly apologize for the strong chemical smell you experienced during your stay. Your comments are valuable, and we will be looking into this matter to ensure a more comfortable environment for our guests in the future.
Dear Almendra, Thank you for sharing your feedback. It's great to hear that you found the staff to be nice. We truly apologize for the strong chemical smell you experienced during your stay. Your comments are valuable, and we will be lo… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLarge rooms, location close to restaurants and bars Breakfast was nice.
It was all good
Dear Jackson, Thank you for sharing your thoughts! It's wonderful to hear that you enjoyed the spacious rooms and the convenient location, as well as the breakfast. We appreciate your feedback and hope to welcome you back soon!
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGood location, great restaurants nearby. Close to trolley.
Breakfast options limited.
Dear Alan, Thank you for sharing your experience! We’re glad to hear you enjoyed your overnight stay and appreciated the location along with nearby dining options. Your feedback regarding breakfast options is noted, and we will look into ways to improve. We hope to welcome you back again soon!
Dear Alan, Thank you for sharing your experience! We’re glad to hear you enjoyed your overnight stay and appreciated the location along with nearby dining options. Your feedback regarding breakfast options is noted, and we will look into wa… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewClose to the train station
Dear Alessandra, Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soon!
Dear Alessandra, Wow! Thank you for your amazing review! We’re absolutely delighted to hear that you had a perfect stay with us. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back soo… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat location for our event . We go to shows at the Amphitheater and this works well.
The shower/tub was extremely slippery and my wife had a scary experience that could have been really bad. She’s doing ok but the tub needs grip strips . I told the front desk and the gal with the Russian accent was not helpful and she said that she was aware of the issue. I explained that management needs to be informed. It was our wedding anniversary and we had a nice stay. Someone will get hurt if this is not addressed.
Dear Rick, Thank you for sharing your feedback. We're glad to hear that you loved the location and enjoyed your stay for your wedding anniversary. However, we are truly sorry to learn about the slippery shower/tub and your wife's experience. Your concern is noted, and we appreciate you bringing it to our attention for further action. Safety is a priority, and we will ensure that this matter is addressed. Thank you for your input, and we hope to welcome you back in the future.
Dear Rick, Thank you for sharing your feedback. We're glad to hear that you loved the location and enjoyed your stay for your wedding anniversary. However, we are truly sorry to learn about the slippery shower/tub and your wife'… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBeds were comfortable Air conditioner worked well
Stained and slippery bathtub Rooms are small and outdated Has table but no chairs Parking was limited Breakfast was mediocre at best, very disappointing
Hi Karen, We are glad to hear that you found the beds comfortable and the air conditioner effective. However, we apologise for the issues with the bathtub, room size, and the limited parking. We also understand your disappointment with the breakfast and will review this to improve the quality in the future. Your input is important to us, and we’ll work to address these concerns to provide a better experience for our guests. We appreciate you bringing these matters to our attention.
Hi Karen, We are glad to hear that you found the beds comfortable and the air conditioner effective. However, we apologise for the issues with the bathtub, room size, and the limited parking. We also understand your disappointment with the… Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe rooms have been upgraded and felt comfortable and clean.. staff was kind and considerate and very fair booking price.... Will stay again
Obviously the place is being rehabbed so hopefully the outside concrete paths and stairways will be cleaned up Considering the area, we felt safe and it really was quiet on the second floor The only negative was the stairs.. be careful, they are old and extremely steep.. I reinjured my knee through no one's fault but the steepness forces much weight on each limb
Hi Marilyn, We are so glad to hear that you found the rooms comfortable, clean, and well-priced, and that the staff made a positive impression with their kindness and consideration. It’s great to know you felt safe and enjoyed the quiet atmosphere on the second floor. We appreciate you bringing the condition of the stairs to our attention. We will certainly take a closer look at them as part of the ongoing renovations to ensure a safer experience for all guests. We look forward to welcoming you back and hope your knee heals quickly!
Hi Marilyn, We are so glad to hear that you found the rooms comfortable, clean, and well-priced, and that the staff made a positive impression with their kindness and consideration. It’s great to know you felt safe and enjoyed the quiet at… Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewThe rooms are very comfortable and clean.
Hi Raul, Thank you for your 10-star rating! We are thrilled to hear that you found the rooms comfortable and clean, and that you felt the price offered great value. We always strive to provide a pleasant experience for our guests. We hope to welcome you back soon for another great stay!
Hi Raul, Thank you for your 10-star rating! We are thrilled to hear that you found the rooms comfortable and clean, and that you felt the price offered great value. We always strive to provide a pleasant experience for our guests. We hope … Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt is a nice motel, ideally located just outside San Diego but surrounded by restaurants and across the street from the Trolley Station.. Small but nice pool. Decent size and clean rooms. The staff is friendly.
Room cleaning only every other day.
Dear Guest, We are glad to hear that you enjoyed the location, cleanliness, and friendly staff during your stay. It’s also great to know that you found the pool and rooms to be nice and comfortable. We appreciate your note about room cleaning every other day. We will consider this as we work to improve our services for future stays. Thank you again for sharing your experience, and we hope to welcome you back soon!
Dear Guest, We are glad to hear that you enjoyed the location, cleanliness, and friendly staff during your stay. It’s also great to know that you found the pool and rooms to be nice and comfortable. We appreciate your note about room clean… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewSHAMPOO , CONDITIONER. DOORDASH , MICRO, AIR CONDITION STRONG,
NO IRON
Hi Alex, Our team is happy to hear you enjoyed the strong air conditioning, the provided toiletries, the convenience of a microwave, and easy access to DoorDash; those are all amenities we are glad you found useful during your stay. However, we do apologise that an iron was not available in your room. We understand how important that can be for guests, especially during longer stays or for business travel. Your feedback has been shared with our team as we continue to look for ways to improve guest comfort and convenience. We appreciate your input and hope to welcome you again soon.
Hi Alex, Our team is happy to hear you enjoyed the strong air conditioning, the provided toiletries, the convenience of a microwave, and easy access to DoorDash; those are all amenities we are glad you found useful during your stay. Howeve… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewHi Carl, Thank you for your kind 8-star rating and feedback! We are happy to hear you enjoyed your stay and found our location convenient. Your satisfaction is important to us, and we’re always looking for ways to make our guests’ experience even better. We hope to have the pleasure of welcoming you back soon for an even more enjoyable visit.
Hi Carl, Thank you for your kind 8-star rating and feedback! We are happy to hear you enjoyed your stay and found our location convenient. Your satisfaction is important to us, and we’re always looking for ways to make our guests’ experien… Show more