Reviews of Courtyard Winston-Salem University 3 stars
3111 University Parkway, Winston-Salem, NC 27105, United States
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewhospitality; delightful staff!
Problem with alarm clock.... back still sore from ultimately moving furniture to unplug!
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClearly they slapped on some paint and maybe wallpaper, moved in some furniture, and added the Marriott name. But it still felt like a highway motel. The paint didn't cover fully the old bathroom door, the toilet paper rolls were not properly installed (and therefore were unusable if you didn't want to risk the toilet paper falling off and rolling around on the bathroom floor). The check-in time of 4 PM is ridiculously late (unless you really are just hopping off the highway at the end of a day of driving for a place to sleep).
Thank you for your detailed feedback. While I’m pleased to hear you found the bed comfortable and appreciated the spacious layout, I’m truly sorry for the cleanliness issues you encountered during your stay. What you described falls far short of our standards, and I completely understand how upsetting it must have been to find hair in multiple areas of the bathroom. Please accept our sincerest apologies for the discomfort and unease this caused. I have shared your comments with our housekeeping management team to ensure this is thoroughly addressed with corrective action and additional training as needed. We value your business and your feedback, as it helps us improve. I hope you will consider giving us another chance in the future to provide you with a much more positive and comfortable experience. Warm regards,
Thank you for your detailed feedback. While I’m pleased to hear you found the bed comfortable and appreciated the spacious layout, I’m truly sorry for the cleanliness issues you encountered during your stay. What you described falls far sh… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClean
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the … Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe bed was extremely comfortable and there was plenty of walking room.
There were 3 different instances where we found black hair from previous guests/ possible housekeepers (1 might have been beard hair but most likely pubic hair on the tile under the sink) and the other two were in the sink as a long single strand of black hair and a hair ball of black hair in the bathroom area itself. I have blonde hair so it is obvious that the hair did not belong to me. It was quite disturbing in that we did not even want to walk barefoot or shower in the room we paid for. We checked out around 8 AM which because we just wanted to go home and shower.
Thank you for taking the time to share your feedback. We're glad to hear that you found the bed extremely comfortable and appreciated the spacious layout of the room. However, we’re very sorry to learn about the cleanliness issues you experienced. This is not reflective of our usual standards, and we understand how unsettling it must have been to encounter hair from previous guests. Your concerns are valid, and we sincerely apologize for the discomfort and disappointment this caused during your stay. Please know that we are addressing this with our housekeeping team to ensure this does not happen again in the future. Your comments help us improve, and we take them seriously. We appreciate your feedback and hope you’ll consider giving us another opportunity to provide a more positive experience.
Thank you for taking the time to share your feedback. We're glad to hear that you found the bed extremely comfortable and appreciated the spacious layout of the room. However, we’re very sorry to learn about the cleanliness issues you … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe room size, bathroom separated from sink area, good rug, clean wallpaper, comfortable bed, availability of restaurant on premises, very short distance to fairgrounds.
A bottle of water in the room would have been nice.
On behalf of the entire hotel team, I want to thank you for sharing about your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared wit… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewClose to the event
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the … Show more
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewLocation
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewOn behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the … Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewClean, spacious room.
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing your feedback. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the … Show more
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewthe staff was lovely
the bedding is thin and uncomfortable it wasn't that clean is dated and feels old
Thank you for your feedback! We're delighted to hear that you enjoyed our staff’s hospitality. However, we’re sorry to hear that your bedding and cleanliness expectations weren’t met. Guest comfort and cleanliness are top priorities for us, and we’ll be sure to address your concerns with our team. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future!
Thank you for your feedback! We're delighted to hear that you enjoyed our staff’s hospitality. However, we’re sorry to hear that your bedding and cleanliness expectations weren’t met. Guest comfort and cleanliness are top priorities for… Show more
Reviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewi forget the name of the guy that checked me in, super friendly, very professional, best checkin of my ten days on the road by far, give that man a raise.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadershi… Show more
Reviewed: 9 February 2025 · Stayed in February 2025
Verified reviewLoved how the staff were friendly and inviting. The environment was great and everything was clean.
N/A
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadershi… Show more
Reviewed: 1 February 2025 · Stayed in December 2024
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewVery friendly staff and across the street from Wake Forest sporting events. So easy and comfortable.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadershi… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewFriendly staff, nice room
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadershi… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewVery clean
Food expensive at bar
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
On behalf of the entire hotel team, I want to thank you for sharing about It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadershi… Show more