Reviews of Courtyard by Marriott San Diego Downtown 4 stars

Thank you for your kind words! We're delighted you appreciated the original architectural features of our property. Preserving the character and charm of the building is something we're very proud of, and it’s always rewarding when guests take notice. We hope to welcome you back soon for another memorable stay!

Thank you for your kind words! We're delighted you appreciated the original architectural features of our property. Preserving the character and charm of the building is something we're very proud of, and it’s always rewarding when … Show more

Thank you for sharing your feedback. We're pleased to hear you enjoyed our central location, the character of our building, and that you had a great experience with our valet service. It's also wonderful that you got a chance to see the historic safe — a favorite detail for many of our guests! We sincerely apologize for the noise disturbance you experienced and appreciate you bringing it to our attention during your stay. We understand how important a restful environment is, and we’re always working on ways to improve sound insulation and guest comfort. Regarding the payment issue, we regret the inconvenience caused by our current card processing limitations. While we do our best to accommodate a wide range of payment methods, we understand how frustrating this must have been — especially when compared to your experience at other hotels. Your feedback has been noted and shared with our management team for review. We truly appreciate your comments and hope to have the opportunity to welcome you back with an even better experience next time.

Thank you for sharing your feedback. We're pleased to hear you enjoyed our central location, the character of our building, and that you had a great experience with our valet service. It's also wonderful that you got a chance to see… Show more

Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed the cleanliness of our property, the food and bar offerings, our customer service, and the comfort of your bed — those are all things we take great pride in. We understand your concern regarding the surrounding area. While we do our best to maintain a safe and welcoming environment within our property, we recognize that external factors can affect your overall experience. Your feedback is valuable, and we will continue to work with local partners and authorities to help improve the neighborhood for all our guests. We hope to welcome you back again in the future and provide an even better stay.

Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed the cleanliness of our property, the food and bar offerings, our customer service, and the comfort of your bed — those are all things… Show more

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience regarding housekeeping. This is not the level of service we aim to provide, and we’ll be reviewing this with our team to ensure better communication and follow-through. We also regret that the room temperature was uncomfortable during your stay. We’re looking into options to make temperature control more user-friendly for our guests. Regarding the neighborhood, guest safety is always a top priority for us. While we are located in the vibrant heart of San Diego, we understand that every guest's comfort level can vary, and we appreciate your perspective. Thank you again for your comments — they help us improve. We hope to have the opportunity to welcome you again under better circumstances.

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologize for the inconvenience regarding housekeeping. This is not the level of service we aim to provide, and we’ll be … Show more

Thank you for taking the time to share your feedback. We’re truly glad to hear you enjoyed the location, found the building’s historic charm appealing, and received great service from our valet team. We’ll be sure to pass along your kind words to them. However, we're very sorry to hear about your experience at the front desk and your discomfort with the bedding. Please accept our sincere apologies if any member of our team came across as disrespectful or unprofessional — that is absolutely not the standard we uphold. Your comments are being taken very seriously and have been shared with our management team for immediate review and follow-up. We also regret that the bed did not meet your expectations and will be evaluating the condition of the mattress in the room you stayed in. Guest comfort and respect are top priorities for us, and we deeply regret that we fell short during your visit. We would welcome the opportunity to speak with you directly to learn more and make things right. Please feel free to contact us at [hotel contact information]. Thank you again for your feedback — it helps us grow and improve.

Thank you for taking the time to share your feedback. We’re truly glad to hear you enjoyed the location, found the building’s historic charm appealing, and received great service from our valet team. We’ll be sure to pass along your kind wo… Show more

Thank you for your feedback. We're sorry to hear that the bathroom door would not close properly during your stay. We appreciate you bringing this to our attention and have already addressed the issue to ensure it doesn’t affect future guests. Your comfort is important to us, and we hope to welcome you back for a much smoother experience next time.

Thank you for your feedback. We're sorry to hear that the bathroom door would not close properly during your stay. We appreciate you bringing this to our attention and have already addressed the issue to ensure it doesn’t affect future … Show more

Thank you for your kind words about our central location and the architectural style of the building — we’re delighted you appreciated the design and atmosphere. We also appreciate your constructive feedback regarding the breakfast offering and electrical facilities. Your suggestions are valuable, and we understand how important it is to meet the expectations of international guests. We’ll certainly take your comments into consideration as we continue working to improve our services and amenities. We hope to welcome you back in the future and provide an even more comfortable and enjoyable stay.

Thank you for your kind words about our central location and the architectural style of the building — we’re delighted you appreciated the design and atmosphere. We also appreciate your constructive feedback regarding the breakfast offerin… Show more

Thank you for your feedback. We're glad to hear you appreciated the charm of our beautifully restored historic building. We also take note of your comment regarding the smell, and we’re sorry it affected your experience. Please know that we’re actively working on improving the freshness of our rooms to ensure every guest feels comfortable. We hope to welcome you back again for an even better stay.

Thank you for your feedback. We're glad to hear you appreciated the charm of our beautifully restored historic building. We also take note of your comment regarding the smell, and we’re sorry it affected your experience. Please know tha… Show more

Thank you for your kind words about the property—we’re so glad you appreciated its historic charm. We’re truly sorry to hear that you didn’t feel completely comfortable in the neighborhood. While many guests enjoy exploring the area, we understand that experiences can vary and we take your feedback seriously. Your comments help us continue to improve and ensure that future guests feel both welcomed and safe. Thank you again for staying with us and sharing your thoughts.

Thank you for your kind words about the property—we’re so glad you appreciated its historic charm. We’re truly sorry to hear that you didn’t feel completely comfortable in the neighborhood. While many guests enjoy exploring the area, we und… Show more

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the breakfast, our convenient location, and the results of our recent renovations. It’s especially rewarding to know our team was able to assist you and help make your stay even more enjoyable. We truly appreciate your feedback and hope to welcome you back again soon!

Thank you so much for your kind words! We’re thrilled to hear you enjoyed the breakfast, our convenient location, and the results of our recent renovations. It’s especially rewarding to know our team was able to assist you and help make you… Show more

Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet your expectations. We understand that the building’s unique design and atmosphere may not appeal to everyone, and we’re sorry it did not resonate with you. We strive to maintain a balance between preserving the character of the property and providing a comfortable, welcoming environment for all our guests. Your feedback regarding the reception staff, breakfast, and overall atmosphere is concerning and will be shared directly with our team for immediate review and improvement. Additionally, we apologize if the surrounding area felt uncomfortable — safety and comfort are very important to us, and we work closely with local authorities to stay informed and responsive to any issues that may affect our guests. We’re grateful for your comments about the layout and facilities, as honest feedback like yours helps us identify areas that need attention. We regret that we didn’t leave a better impression and appreciate you giving us the opportunity to learn from your experience.

Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet your expectations. We understand that the building’s unique design and atmosphere may not appeal to everyone, and we’re sorry it … Show more

Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet your expectations. While your comment was brief, we take all feedback seriously and would appreciate the opportunity to learn more about what went wrong during your stay. If you're open to it, please reach out to us directly at [contact info], so we can better understand your concerns and work to address them. We’re committed to improving and hope to have the chance to provide a better experience in the future.

Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet your expectations. While your comment was brief, we take all feedback seriously and would appreciate the opportunity to learn more about wha… Show more

Thank you for your feedback—we’re happy to hear you had a great check-in experience! Regarding the deposit, we truly understand your concern. Please note that if an international bank was used, the refund process can take up to 30 business days, depending on your bank’s processing times. While we initiate the refund promptly on our end, the final timeline is unfortunately influenced by the policies of your financial institution.

Thank you for your feedback—we’re happy to hear you had a great check-in experience! Regarding the deposit, we truly understand your concern. Please note that if an international bank was used, the refund process can take up to 30 business… Show more

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our spacious rooms and convenient location, and especially that Max at the front desk made a positive impression—he’ll be thrilled to hear your kind words! We’re truly sorry to learn about the cleanliness issue in your bathroom and the lack of bellman assistance during your stay. This is certainly not the experience we strive to provide, and we’ll be addressing these concerns with our housekeeping and management teams to ensure improvements are made. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much improved stay.

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our spacious rooms and convenient location, and especially that Max at the front desk made a positive impression—he’ll be thrilled to hear yo… Show more

Thank you for your feedback. We're very sorry to hear about the unpleasant odor you experienced near the elevator — that is absolutely not the standard we aim to uphold. Please know that we take this matter seriously and have alerted our housekeeping and maintenance teams to investigate and resolve the issue promptly. Your comfort is important to us, and we truly appreciate you bringing this to our attention. We hope you'll consider giving us another chance to provide a better experience in the future.

Thank you for your feedback. We're very sorry to hear about the unpleasant odor you experienced near the elevator — that is absolutely not the standard we aim to uphold. Please know that we take this matter seriously and have alerted ou… Show more