Reviews of Courtyard by Marriott Newark-University of Delaware 3 stars
400 David Hollowell Drive, Newark, DE 19716, United States
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Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe staff checking us in was great. Great location
Our sink in the room was clogged and full of brown water and some type of debris. Unable to use
Dear Anonymous, Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive check-in experience and enjoyed our convenient location. However, we sincerely apologize for the condition of the sink in your room. This is certainly not the standard we aim to uphold, and we regret the inconvenience it caused during your stay. Please know that we have shared your comments with our maintenance team to ensure the issue is addressed promptly and thoroughly. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much more comfortable and seamless experience on your next visit.
Dear Anonymous, Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive check-in experience and enjoyed our convenient location. However, we sincerely apologize for the condition of the sink… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe room I was originally assigned had water all over the bathroom floor, and the ceiling light was leaking. I tried to call the front desk on the phone in the bathroom, but it did not work. I had to use the phone by the bed. I packed up all my things and went back downstairs to be given a new room and an apology. I was also given breakfast passes for the inconvenience, which was nice.
Dear Audrey, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of your original room and the inconvenience it caused. A leaking ceiling and water on the bathroom floor are certainly not the experience we aim to provide, and I understand how frustrating it must have been, especially with the added difficulty of the non-working bathroom phone. I’m glad our team was able to promptly relocate you and extend a gesture of apology with breakfast vouchers, but please know we are actively addressing the maintenance concerns you encountered to ensure they are fully resolved. Your experience is not reflective of our standards, and we appreciate your patience and understanding as we work to do better. We hope to have the opportunity to welcome you back and provide a much smoother and more comfortable stay in the future.
Dear Audrey, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the condition of your original room and the inconvenience it caused. A leaking ceiling and water on the bathroom floor are certainly not the … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
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Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewVery Good
amenities in the room were dusty :(
Anne-Marie, Thank you for your feedback. We look forward to seeing you again soon!
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewSuper convenient location to UD campus. Breakfast was ordering from a counter, super yummy along with my Starbucks Chai Latte. Beds were comfy, room was clean.
We specifically booked here as they listed an indoor pool which was sadly closed (and apparently about to be renovated into a large gym). My daughter was devastated as she had been looking forward to swimming all day - super let down.
Katherine, Thank you for your feedback. We look forward to seeing you again soon. Please stay tuned for our new fitness facility!
Reviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
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Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified reviewStarbucks, ok.
The bathroom light did not work above the tub.
Thank you for your feedback, Mr. Wilson. We look forward to seeing you again soon!
Reviewed: 21 August 2024 · Stayed in July 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 8 August 2024 · Stayed in August 2024
Verified reviewNicest staff all around.
Nothign was so nice went to see the college.
Tracey, Thank you so much for your kind words! We look forward to seeing you again soon!