Reviews of Courtyard Charlottesville - University Medical Center 3 stars
1201 West Main Street, Charlottesville, VA 22903, United States
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Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGreat location and clean
Mattress sagged in the middle and the TV internet connection didn’t work.
Dear Andrew, Thank you for taking the time to share your recent experience with us. We’re glad to hear you enjoyed our convenient location, clean accommodations, and friendly staff—it’s always encouraging to know where we’re meeting expectations. I’m truly sorry to hear about the issues you encountered with the mattress and the TV internet connection. A sagging mattress is certainly not the level of comfort we aim to provide, and I’ve shared your comments with our housekeeping and engineering teams to ensure these concerns are addressed. We are also reviewing the connectivity issues with our in-room entertainment system to prevent future disruptions. Your feedback is incredibly valuable as we work to improve the guest experience. Thank you again for bringing these matters to our attention. Sincerely, Amy Brown Front Desk Supervisor amy.brown@crestlinehotels.com
Dear Andrew, Thank you for taking the time to share your recent experience with us. We’re glad to hear you enjoyed our convenient location, clean accommodations, and friendly staff—it’s always encouraging to know where we’re meeting expect… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe staff was very nice
I booked and fully paid for my stay since May 16th. Got at the hotel and they couldn’t find my reservation, and they were all booked. The staff was nice and tried to help me to find other hotel since I had a ticked to a concert. I drove 4 hours and it was very unpleasant the fact that I paid for a hotel room and I never got the chance to use it. And the next morning I received a receipt from the hotel with my supposed check in/check out time and the pricing I paid. Will definitely fight for my $400 back since I paid and didn’t had the room.
Hello, Thank you for taking the time to share your experience. I want to extend my sincerest apologies for the distress and inconvenience you faced upon arrival. I understand how frustrating it must have been to arrive after a long drive, only to find that your reservation could not be located—especially with a concert planned and your room fully prepaid. While I’m glad to hear our staff treated you kindly and did their best to assist, I recognize that this does not make up for the disruption to your plans or the confusion surrounding your reservation and receipt. Again, I’m truly sorry for the experience you had, and I appreciate your patience as we worked to make this right. Sincerely, Amy Brown Front Desk Supervisor amy.brown@crestlinehotels.com
Hello, Thank you for taking the time to share your experience. I want to extend my sincerest apologies for the distress and inconvenience you faced upon arrival. I understand how frustrating it must have been to arrive after a long drive, … Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewI have stayed here several times and it is always very clean and comfortable. The rooms are quite spacious and the location is excellent.
All good!
Hello Alice, Thank you so much for your continued loyalty and for sharing your kind feedback. We’re thrilled to hear that you find our hotel consistently clean, comfortable, and spacious, and that our location continues to serve you well. It’s especially rewarding to know that our team has made a positive impression during your visits. We truly appreciate your support and look forward to welcoming you back again soon! Warm regards, Amy Brown Front Desk Supervisor amy.brown@crestlinehotels.com
Hello Alice, Thank you so much for your continued loyalty and for sharing your kind feedback. We’re thrilled to hear that you find our hotel consistently clean, comfortable, and spacious, and that our location continues to serve you well. … Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThe rooms are very spacious and clean. The staff is very helpful and the location is excellent for UVA and the UVA Hospital.
Reviewed: 11 April 2025 · Stayed in February 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in February 2025
Verified reviewReviewed: 2 April 2025 · Stayed in April 2025
Verified reviewOnly clean rooms on alternate days. Charge for parking which isn’t explained
Room was not serviced on first day!
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewGreat location.
Access in and out is difficult, accomplished from only one direction on the road it's on. When we got there a huge Soda delivery truck was in the in lane, and three vans checking in were in the no parking out-lane exit lane, then they people in the van buddied up in the line ahead of us - so frustrating checkin. Also the thermostats in the room are adjustable, but are on a motion sensor, so the room won't stay the right temperature if you try something radical like leaving the room or sleeping. Seems like a poor solution. Had to have maintenance come and make the wall unit function independent of thermostat so we wouldn't freeze in bed.
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewLocation & friendly staff
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewLocation and staff are great!
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewGood location in walking distance to many restaurants.
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified reviewGood location close to the hotel, bistro staff was great
Front desk wasn't very welcoming, had to pay for parking when there wasn't any other choice. Would I stay here again? NO
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewLocation across from hospital
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewPerfect location while I was in the hospital!
Little Things.. but have to remember this is a Courtyard.. not the J W Marriott
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified review